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This paper is in the following e-collection/theme issue:

Digital Health Reviews (3503) Clinical Communication, Electronic Consultation and Telehealth (909) Chatbots and Conversational Agents (1132) Artificial Intelligence (4529) Theme Issue: AI and Human Factors—Towards Successful Application of AI in Health Care (60) Generative Language Models Including ChatGPT (1409) AI Language Models in Health Care (690)

Published on in Vol 27 (2025)

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/76296, first published .
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Effectiveness of Communication Competence in AI Conversational Agents for Health: Systematic Review and Meta-Analysis

Effectiveness of Communication Competence in AI Conversational Agents for Health: Systematic Review and Meta-Analysis

Authors of this article:

Jiaqi Qin1 Author Orcid Image ;   Yuanfeixue Nan2, 3 Author Orcid Image ;   Zichao Li4 Author Orcid Image ;   Jingbo Meng1 Author Orcid Image
Article Authors Cited by (10) Tweetations Metrics

Journals

  1. Barrett J, Korostelina K. Resilient Systems: AI-Mediated Communication and Frontline Public Safety. Sustainability 2026;18(2):1071 View
  2. Calabrese C, Xue H, Zhang X, Oh Y. Leveraging Artificial Intelligence Chatbots to Employ Bypassing and Correction Strategies for Addressing Misinformation About Contraceptive Use. Science Communication 2026;48(3):507 View
  3. Nadeeshani M, Johnstone J, Ellis K, Ananthanarayan S. A Literature Review of Conversational Agents for People with Intellectual and Developmental Disabilities. International Journal of Human–Computer Interaction 2026:1 View
  4. Chung K, Kung L, Yan Y. Functional experiences of a LINE-based chatbot and their associations with system use experience among older adults: a cross-sectional study. Frontiers in Public Health 2026;14 View
  5. Howcroft A, Benford S, Valstar M, Blake H. Empathy in AI for Health and Care Settings—Definition, Expression, and Measurement: Protocol for a Scoping Review. JMIR Research Protocols 2026;15:e93078 View
  6. Chen A, Hu S, Wang X. Effective communication between patients and AI doctors: the role of the affection expression of AI doctors. Industrial Management & Data Systems 2026:1 View
  7. Roman M, Zanatta L, Veiga J, Bellei E, De Marchi A. Design, Development, and Evaluation of Multimodal Conversational Agents for Health Data Registration and Monitoring: Framework Proposal and Pilot Exploratory Study. Healthcare 2026;14(12):1641 View
  8. Angermayr K, Neuendorf N, Scherr S. Patient-Centered Communication Preferences in AI-Powered Mental Health Chatbots: Evidence from Two Preregistered Studies. Health Communication 2026:1 View

Conference Proceedings

  1. M N, P J. 2026 International Conference on AI-Driven Smart Systems and Ubiquitous Computing (ICAUC). COGITO: A Multilingual Psychiatric Mental Health Consultation and Patient Care Management Retrieval-Augmented AI platform View
  2. Qadir S, Ni C, Vaidya M, Ryu H, Mulvaney S, Kantarcioglu M, Novak L, Malin B, Rose S, Yin Z. Proceedings of the 2026 ACM Conference on Fairness, Accountability, and Transparency. Beyond the Response: Examining Reasoning and Execution Fidelity in Large Language Models for Mental Health View