This paper is in the following e-collection/theme issue:

Physician and Health Services Rating by Consumers (140) Health Services Research (557) Development and Evaluation of Research Methods, Instruments and Tools (744) Quality Improvement (294) Participatory Medicine & E-Patients (873) Theoretical Frameworks and Concepts (338)

Published on in Vol 27 (2025)

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/66141, first published .
Developing a Framework for Online Review-Based Health Care Service Quality Assessment: Text-Mining Study

Developing a Framework for Online Review-Based Health Care Service Quality Assessment: Text-Mining Study

Developing a Framework for Online Review-Based Health Care Service Quality Assessment: Text-Mining Study

Authors of this article:

Xue Zhang1 Author Orcid Image ;   Jianshan Sun2, 3 Author Orcid Image ;   Xin Li4 Author Orcid Image ;   Yezheng Liu2 Author Orcid Image ;   Chenwei Li5 Author Orcid Image
Article Authors Cited by (1) Tweetations Metrics

Xue Zhang   1 , PhD ;   Jianshan Sun   2, 3 , PhD ;   Xin Li   4 , PhD ;   Yezheng Liu   2 , PhD ;   Chenwei Li   5 , PhD

1 Fuyang Normal University, Fuyang, China

2 Hefei University of Technology, Hefei, China

3 Key Laboratory of Philosophy and Social Sciences for Cyberspace Behaviour and Management, Hefei, China

4 City University of Hong Kong, Hong Kong, China (Hong Kong)

5 Xi’an Jiaotong-Liverpool University, Suzhou, China

Corresponding Author: