This paper is in the following e-collection/theme issue:

Chatbots and Conversational Agents (178) New Methods (649) Web-based and Mobile Health Interventions (2029) Tools and Questionnaires in Human Factors Evaluation (31) Design and Evaluation of Patient Education Materials (40) Usability Evaluation Case Studies (143) Evaluation and Research Methodology for mHealth (156) Email Communication, Web-Based Communication, Secure Messaging (113) Clinical Communication, Electronic Consultation and Telehealth (331) mHealth for Patient Education (170) Consumer & Patient Education and Shared-Decision Making (507)

Published on in Vol 24 , No 4 (2022) :April

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/32630, first published .
The Effects of Health Care Chatbot Personas With Different Social Roles on the Client-Chatbot Bond and Usage Intentions: Development of a Design Codebook and Web-Based Study

The Effects of Health Care Chatbot Personas With Different Social Roles on the Client-Chatbot Bond and Usage Intentions: Development of a Design Codebook and Web-Based Study

The Effects of Health Care Chatbot Personas With Different Social Roles on the Client-Chatbot Bond and Usage Intentions: Development of a Design Codebook and Web-Based Study

Authors of this article:

Marcia Nißen 1 Author Orcid Image ;   Dominik Rüegger 1, 2 Author Orcid Image ;   Mirjam Stieger 3, 4, 5 Author Orcid Image ;   Christoph Flückiger 4 Author Orcid Image ;   Mathias Allemand 4, 6 Author Orcid Image ;   Florian v Wangenheim 1 Author Orcid Image ;   Tobias Kowatsch 1, 7 Author Orcid Image
Article Authors Cited by Tweetations (3) Metrics
Marcia Nißen 1 , PhD ;   Dominik Rüegger 1, 2 , PhD ;   Mirjam Stieger 3, 4, 5 , PhD ;   Christoph Flückiger 4 , PhD ;   Mathias Allemand 4, 6 , PhD ;   Florian v Wangenheim 1 , PhD ;   Tobias Kowatsch 1, 7 , PhD

1 Centre for Digital Health Interventions , Department of Management, Technology, and Economics , ETH Zurich , Zurich , CH

2 Pathmate Technologies AG , Zurich , CH

3 Department of Psychology , Brandeis University , Waltham , MA , US

4 Department of Psychology , University of Zurich , Zurich , CH

5 Institute of Communication and Marketing , Lucerne University of Applied Sciences and Arts , Lucerne , CH

6 University Research Priority Programs, Dynamics of Healthy Aging , University of Zurich , Zurich , CH

7 Centre for Digital Health Interventions , Institute of Technology Management , University of St.Gallen , St.Gallen , CH

Corresponding Author:

  • Marcia Nißen, PhD
  • Centre for Digital Health Interventions
  • Department of Management, Technology, and Economics
  • ETH Zurich
  • Weinbergstrasse 56/58
  • Zurich
  • CH
  • Phone: 41 44 632 65 66
  • Email: mnissen@ethz.ch