Published on in Vol 24, No 4 (2022): April

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/32630, first published .
The Effects of Health Care Chatbot Personas With Different Social Roles on the Client-Chatbot Bond and Usage Intentions: Development of a Design Codebook and Web-Based Study

The Effects of Health Care Chatbot Personas With Different Social Roles on the Client-Chatbot Bond and Usage Intentions: Development of a Design Codebook and Web-Based Study

The Effects of Health Care Chatbot Personas With Different Social Roles on the Client-Chatbot Bond and Usage Intentions: Development of a Design Codebook and Web-Based Study

Marcia Nißen 1, PhD;  Dominik Rüegger 1, 2, PhD;  Mirjam Stieger 3, 4, 5, PhD;  Christoph Flückiger 4, PhD;  Mathias Allemand 4, 6, PhD;  Florian v Wangenheim 1, PhD;  Tobias Kowatsch 1, 7, PhD

1 Centre for Digital Health Interventions, Department of Management, Technology, and Economics, ETH Zurich, Zurich , CH

2 Pathmate Technologies AG , Zurich , CH

3 Department of Psychology, Brandeis University , Waltham, MA, US

4 Department of Psychology, University of Zurich , Zurich , CH

5 Institute of Communication and Marketing, Lucerne University of Applied Sciences and Arts , Lucerne , CH

6 University Research Priority Programs, Dynamics of Healthy Aging, University of Zurich , Zurich , CH

7 Centre for Digital Health Interventions, Institute of Technology Management, University of St.Gallen, St.Gallen , CH

Corresponding Author:

  • Marcia Nißen, PhD
  • Centre for Digital Health Interventions
  • Department of Management, Technology, and Economics
  • ETH Zurich
  • Weinbergstrasse 56/58
  • Zurich
  • CH
  • Phone: 41 44 632 65 66
  • Email: mnissen@ethz.ch