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Chatbots and Conversational Agents (1210) Web-based and Mobile Health Interventions (5923) mHealth for Symptom and Disease Monitoring, Chronic Disease Management (2424) Pulmonology, COPD (237)

Published on in Vol 23, No 5 (2021): May

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/26643, first published .
Close-up of a smartphone displaying a live chat interface with the message "Hi! How can I help you?

Personalization of Conversational Agent-Patient Interaction Styles for Chronic Disease Management: Two Consecutive Cross-sectional Questionnaire Studies

Personalization of Conversational Agent-Patient Interaction Styles for Chronic Disease Management: Two Consecutive Cross-sectional Questionnaire Studies

Authors of this article:

Christoph Gross1, 2 Author Orcid Image ;   Theresa Schachner1, 2 Author Orcid Image ;   Andrea Hasl3, 4 Author Orcid Image ;   Dario Kohlbrenner5, 6 Author Orcid Image ;   Christian F Clarenbach5 Author Orcid Image ;   Forian V Wangenheim2 Author Orcid Image ;   Tobias Kowatsch2, 7, 8 Author Orcid Image
Article Authors Cited by (21) Tweetations (3) Metrics

Journals

  1. Jiang F, Jang W, Pan Y. Interaction Design Based on Big Data Community Home Care Service Demand Levels. Applied Sciences 2023;13(2):848 View
  2. Beinema T, op den Akker H, Hermens H, van Velsen L. What to Discuss?—A Blueprint Topic Model for Health Coaching Dialogues With Conversational Agents. International Journal of Human–Computer Interaction 2023;39(1):164 View
  3. Powell L, Nour R, Sleibi R, Al Suwaidi H, Zary N. Democratizing the Development of Chatbots to Improve Public Health: Feasibility Study of COVID-19 Misinformation. JMIR Human Factors 2023;10:e43120 View
  4. Wu D, Zhao X, Wu J. Online Physician-Patient Interaction and Patient Satisfaction: Empirical Study of the Internet Hospital Service. Journal of Medical Internet Research 2023;25:e39089 View
  5. Kohlbrenner D, Kuhn M, Kläy A, Sievi N, Muszynski M, Ivankay A, Gross C, Asisof A, Brunschwiler T, Clarenbach C. Hybrid Virtual Coaching and Telemonitoring in COPD Management: The CAir Randomised Controlled Study. International Journal of Chronic Obstructive Pulmonary Disease 2024;Volume 19:2739 View
  6. Abdullah N, Tang J, Fetrati H, Kaukiah N, Saharudin S, Yong V, Yen C. MARIA (Medical Assistance and Rehabilitation Intelligent Agent) for Medication Adherence in Patients With Heart Failure: Empirical Results From a Wizard of Oz Systematic Conversational Agent Design Clinical Protocol. JMIR Cardio 2025;9:e55846 View
  7. Herbener A, Klincewicz M, Frank L, Damholdt M. A critical discussion of strategies and ramifications of implementing conversational agents in mental healthcare. Computers in Human Behavior: Artificial Humans 2025;5:100182 View
  8. Fiske S, Cody J, Shen M, Choi J. AI conversational agents in older adults with chronic disease: A scoping review. Geriatric Nursing 2026;68:103856 View
  9. van 't Klooster J, Capasso M, van Gorssel D, Vrolijk E, Rettagliata G, Gerritsen D, Hegeman M, Tauro E, Caiani E, Vonkeman H. A GPT-reinforced social robot for patient communication: a pilot study. Frontiers in Digital Health 2026;7 View
  10. Xing Y, Peng X, Ntsweng O, Wang Q. Enhancing user satisfaction with healthcare conversational agents: A relational perspective of communication strategy. Decision Support Systems 2026;205:114654 View
  11. Sebastian A, Daryabeygi-Khotbehsara R, Jansons P, Maddison R. Co-designing DESI-Heart: Conversational agent based self-care intervention for people with cardiovascular disease. Journal of Telemedicine and Telecare 2026;32(8):699 View
  12. Weimann T, Schlieter H, Konofalska U, Ziemssen T. Embodied conversational agents for collecting patient-reported data: effective for some, challenging for others – results of a cross-sectional study in multiple sclerosis care. Behaviour & Information Technology 2026;45(14):3454 View
  13. An S, An S, Koo Y. Design Strategies for AI Chatbot Personas in Mental Health Counseling: AI Counselor Factors and Client Satisfaction. Archives of Design Research 2026;39(2):229 View
  14. Wang Z, Kamarudin S. Use and Efficacy of Conversational AI in Health Management: An Integrative Review. Journal of Health Communication 2026;31(6):288 View
  15. Hassan N, Teo T, Liew M, Tan W, Wu W, Tan T, Mustafah S, Poh D, He H, Khor J, Tan G, Yoong S, Jiang Y. Conversational Agents for Asthma and Chronic Obstructive Pulmonary Disease Management: Scoping Review. Journal of Medical Internet Research 2026;28:e98338 View

Books/Policy Documents

  1. Oh Y, Arias K, Auster-Gussman L, Graham S. Digital Human Modeling and Applications in Health, Safety, Ergonomics and Risk Management. View
  2. Shu Y. HCI International 2025 – Late Breaking Papers. View
  3. Theilmann K, Steffny L, Dahlem N, Podevin D, Greff T, Bleistein T. Human-Computer Interaction. View

Conference Proceedings

  1. May R, Denecke K. Proceedings of the 18th International Working Conference on Variability Modelling of Software-Intensive Systems. Conversational Agents in Healthcare: A Variability Perspective View
  2. Joshi R, Lee Y, Bengler K. Proceedings of the 7th ACM Conference on Conversational User Interfaces. User Preferences in Conversational AI for Healthcare: Insights from an Interview Study View
  3. Lucchini A, Bozzon A, Colombo S. Proceedings of the 2026 CHI Conference on Human Factors in Computing Systems. Self-management for Chronic Illness: A Scoping Review on Designing Virtual Assistants for Patient-Centered Care View