Published on in Vol 22 , No 6 (2020) :June

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/18301, first published .
Technical Metrics Used to Evaluate Health Care Chatbots: Scoping Review

Technical Metrics Used to Evaluate Health Care Chatbots: Scoping Review

Technical Metrics Used to Evaluate Health Care Chatbots: Scoping Review

Alaa Abd-Alrazaq 1 , BSc, MSc, PhD ;   Zeineb Safi 1 , BSc, MSc ;   Mohannad Alajlani 2 , BSc, MSc, MBA, PhD ;   Jim Warren 3 , BS, PhD ;   Mowafa Househ 1 , BCom, MEng, PhD ;   Kerstin Denecke 4 , Dr rer nat

1 College of Science and Engineering , Hamad Bin Khalifa University , Doha , QA

2 Institute of Digital Healthcare , University of Warwick , Coventry , GB

3 School of Computer Science , University of Auckland , Auckland , NZ

4 Institute for Medical Informatics , Bern University of Applied Sciences , Bern , CH

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