This paper is in the following e-collection/theme issue:

Chatbots and Conversational Agents (514) Artificial Intelligence (1323) Reviews in Medical Informatics (92)

Published on in Vol 22, No 6 (2020): June

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/18301, first published .
Technical Metrics Used to Evaluate Health Care Chatbots: Scoping Review

Technical Metrics Used to Evaluate Health Care Chatbots: Scoping Review

Technical Metrics Used to Evaluate Health Care Chatbots: Scoping Review

Authors of this article:

Alaa Abd-Alrazaq1 Author Orcid Image ;   Zeineb Safi1 Author Orcid Image ;   Mohannad Alajlani2 Author Orcid Image ;   Jim Warren3 Author Orcid Image ;   Mowafa Househ1 Author Orcid Image ;   Kerstin Denecke4 Author Orcid Image
Article Authors Cited by (70) Tweetations (12) Metrics

Alaa Abd-Alrazaq   1 , BSc, MSc, PhD ;   Zeineb Safi   1 , BSc, MSc ;   Mohannad Alajlani   2 , BSc, MSc, MBA, PhD ;   Jim Warren   3 , BS, PhD ;   Mowafa Househ   1 , BCom, MEng, PhD ;   Kerstin Denecke   4 , Dr rer nat

1 College of Science and Engineering, Hamad Bin Khalifa University, Doha, Qatar

2 Institute of Digital Healthcare, University of Warwick, Coventry, United Kingdom

3 School of Computer Science, University of Auckland, Auckland, New Zealand

4 Institute for Medical Informatics, Bern University of Applied Sciences, Bern, Switzerland

Corresponding Author:

  • Kerstin Denecke, Dr rer nat
  • Institute for Medical Informatics
  • Bern University of Applied Sciences
  • Quellgasse 21
  • 2502 Biel
  • Bern
  • Switzerland
  • Phone: 41 76 409 97 61
  • Email: kerstin.denecke@bfh.ch