Published on in Vol 21, No 8 (2019): August

Preprints (earlier versions) of this paper are available at, first published .
What Do Patients Complain About Online: A Systematic Review and Taxonomy Framework Based on Patient Centeredness

What Do Patients Complain About Online: A Systematic Review and Taxonomy Framework Based on Patient Centeredness

What Do Patients Complain About Online: A Systematic Review and Taxonomy Framework Based on Patient Centeredness


  1. Brereton E, Matlock D, Fitzgerald M, Venechuk G, Knoepke C, Allen L, Tate C. Content Analysis of Negative Online Reviews of Hospice Agencies in the United States. JAMA Network Open 2020;3(2):e1921130 View
  2. Han X, Li B, Zhang T, Qu J. Factors Associated With the Actual Behavior and Intention of Rating Physicians on Physician Rating Websites: Cross-Sectional Study. Journal of Medical Internet Research 2020;22(6):e14417 View
  3. Hogan R, Hogan M. After a Decade of Marketing Gastroenterology Practices, Has Anything Changed?. Clinical Gastroenterology and Hepatology 2020;18(8):1658 View
  4. Ryynänen S, Vasari P. Restoring the Performance of a Health Care Organization Following the First Wave of COVID-19 by Using Patient Complaint Data. Journal of Patient Experience 2021;8:237437352199626 View
  5. Bhattacharyya K, Molinari V, Hyer K, Heyn P. Self-Reported Satisfaction of Older Adult Residents in Nursing Homes: Development of a Conceptual Framework. The Gerontologist 2022;62(8):e442 View
  6. Caverly T, Skurla S, Klamerus M, Sparks J, Kerr E, Hofer T, Reed D, Damschroder L. Applying User-Centered Design to Develop Practical Strategies that Address Overuse in Primary Care. Journal of General Internal Medicine 2022;37(S1):57 View
  7. Jones K, Davies B, Stubbs D, Komashie A, Burnstein R, Hutchinson P, Santarius T, Joannides A. Can compliment and complaint data inform the care of individuals with chronic subdural haematoma (cSDH)?. BMJ Open Quality 2021;10(3):e001246 View
  8. Hasan S, Weykamp L, Swift W, Strumpf A, Payne S, Mattos J. Longitudinal analysis of twitter trends for sinusitis. International Forum of Allergy & Rhinology 2023;13(8):1550 View
  9. Haney S, Rowland P, Ginsburg S. Patients' perspectives on medical students' professionalism: Blind spots and opportunities. Medical Education 2022;56(7):724 View
  10. Kühn L, Lindert L, Kuper P, Choi K. SARS-CoV-2–Related Adaptation Mechanisms of Rehabilitation Clinics Affecting Patient-Centered Care: Qualitative Study of Online Patient Reports. JMIR Rehabilitation and Assistive Technologies 2023;10:e39512 View
  11. Dajem Z. A Pragmatic Analysis of Verbal Complaints in Recorded Conversations from the Saudi Ministry of Health Call Centre (937). Corpus Pragmatics 2023;7(3):159 View
  12. Gibstein A, Yang A, Thorne C, Bradley J, Tanna N. Online Reviews in a Major City. Annals of Plastic Surgery 2021;87(1s):S31 View
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Books/Policy Documents

  1. Kersting J, Geierhos M. Natural Language Processing in Artificial Intelligence—NLPinAI 2020. View