Published on in Vol 8, No 1 (2006):

Physicians' Use of Email With Patients: Factors Influencing Electronic Communication and Adherence to Best Practices

Physicians' Use of Email With Patients: Factors Influencing Electronic Communication and Adherence to Best Practices

Physicians' Use of Email With Patients: Factors Influencing Electronic Communication and Adherence to Best Practices

Authors of this article:

Robert G Brooks ;   Nir Menachemi


  1. Rozenkranz N, Eckhardt A, Kühne M, Rosenkranz C. Health Information on the Internet. Business & Information Systems Engineering 2013;5(4):259 View
  2. Tarver W, Menser T, Hesse B, Johnson T, Beckjord E, Ford E, Huerta T. Growth Dynamics of Patient-Provider Internet Communication: Trend Analysis Using the Health Information National Trends Survey (2003 to 2013). Journal of Medical Internet Research 2018;20(3):e109 View
  3. Bonnette B, Suggs J, Tremoulet P. How Useful are Handheld ECG devices?. Proceedings of the International Symposium on Human Factors and Ergonomics in Health Care 2017;6(1):154 View
  4. Mold F, de Lusignan S. Patients’ Online Access to Their Primary Care Electronic Health Records and Linked Online Services: Implications for Research and Practice. Journal of Personalized Medicine 2015;5(4):452 View
  5. Tulu B, Trapp A, Strong D, Johnson S, Hoque M, Trudel J, Garber L. An analysis of patient portal utilization: what can we learn about online patient behavior by examining portal click data?. Health Systems 2016;5(1):66 View
  6. Rosenkranz N, Eckhardt A, Kühne M, Rosenkranz C. Gesundheitsinformationen im Internet. WIRTSCHAFTSINFORMATIK 2013;55(4):257 View
  7. De Rosis S, Seghieri C. Basic ICT adoption and use by general practitioners: an analysis of primary care systems in 31 European countries. BMC Medical Informatics and Decision Making 2015;15(1) View
  8. Ortega Egea J, González M, Menéndez M. eHealth usage patterns of European general practitioners: A five-year (2002–2007) comparative study. International Journal of Medical Informatics 2010;79(8):539 View
  9. Nijland N, van Gemert-Pijnen J, Boer H, Steehouder M, Seydel E. Increasing the use of e-consultation in primary care: Results of an online survey among non-users of e-consultation. International Journal of Medical Informatics 2009;78(10):688 View
  10. Wians F, Bouregy S. To Send Or Not To Send: E-mail Transmission of Protected Health Information With Confidentiality/Privacy Notices. Laboratory Medicine 2013;44(2):e44 View
  11. Estai M, Kruger E, Tennant M. Perceptions of Australian dental practitioners about using telemedicine in dental practice. British Dental Journal 2016;220(1):25 View
  12. Moick M, Terlutter R. Physicians' Motives for Professional Internet Use and Differences in Attitudes Toward the Internet-Informed Patient, Physician–Patient Communication, and Prescribing Behavior. Medicine 2.0 2012;1(2):e2 View
  13. Dudas R, Crocetti M. Pediatric Caregiver Attitudes Toward Email Communication: Survey in an Urban Primary Care Setting. Journal of Medical Internet Research 2013;15(10):e228 View
  14. de Lusignan S, Mold F, Sheikh A, Majeed A, Wyatt J, Quinn T, Cavill M, Gronlund T, Franco C, Chauhan U, Blakey H, Kataria N, Barker F, Ellis B, Koczan P, Arvanitis T, McCarthy M, Jones S, Rafi I. Patients' online access to their electronic health records and linked online services: a systematic interpretative review. BMJ Open 2014;4(9):e006021 View
  15. Pines R, Jones L, Sheeran N. Using Family Members as Medical Interpreters: An Explanation of Healthcare Practitioners’ Normative Practices in Pediatric and Neonatal Departments in Australia. Health Communication 2020;35(7):902 View
  16. Lau F, Katona L, Rosen J, Koop C. Computer Science: The Third Pillar of Medical Education. Creative Education 2012;03(06):807 View
  17. Klocek A, Šmahelová M, Knapová L, Elavsky S. GPs’ perspectives on eHealth use in the Czech Republic: a cross-sectional mixed-design survey study. BJGP Open 2019;3(3):bjgpopen19X101655 View
  18. Oakley M, Horvath Z, Weinberg S, Bhatt J, Spallek H. Comparison of E–Mail Communication Skills Among First– and Fourth–Year Dental Students. Journal of Dental Education 2013;77(11):1413 View
  19. Bradley L, Hendricks B. E-mail and Ethical Issues. The Family Journal 2009;17(3):267 View
  20. Wang Y, Do D, Wilson F. Immigrants’ Use of eHealth Services in the United States, National Health Interview Survey, 2011-2015. Public Health Reports 2018;133(6):677 View
  21. Rutledge R. Hospitalization before and after mini-gastric bypass surgery. International Journal of Surgery 2007;5(1):35 View
  22. Mark K, Wald A, Drolette L, Golden M. Internet and Email Use Among STD Clinic Patients. Sexually Transmitted Diseases 2008;35(11):960 View
  23. Johansson I, Vikkelsø S. Mobilizing information infrastructure, shaping patient‐centred care. International Journal of Public Sector Management 2010;23(4):340 View
  24. Mira J, Nebot C, Navarro I, Ortega B, Pérez-Jover V. Cita por Internet, SMS y portal vocal. Nuevas tecnologías para un viejo problema. Revista de Calidad Asistencial 2012;27(5):249 View
  25. Lafata J, Shay L, Winship J. Understanding the influences and impact of patient‐clinician communication in cancer care. Health Expectations 2017;20(6):1385 View
  26. Menachemi N, Prickett C, Brooks R. The Use of Physician-Patient Email: A Follow-up Examination of Adoption and Best-Practice Adherence 2005-2008. Journal of Medical Internet Research 2011;13(1):e23 View
  27. Sciamanna C, Rogers M, Shenassa E, Houston T. Patient Access to U.S. Physicians Who Conduct Internet or E-mail Consults. Journal of General Internal Medicine 2007;22(3):378 View
  28. Romano M, Gesualdo F, Pandolfi E, Tozzi A, Ugazio A. Use of the internet by Italian pediatricians: habits, impact on clinical practice and expectations. BMC Medical Informatics and Decision Making 2012;12(1) View
  29. Looten V, Neuraz A, Garcelon N, Burgun A, Chatellier G, Rance B. The Epidemiology of Patients' Email Addresses in a French University Hospital: Case-Control Study. Journal of Medical Internet Research 2021;23(2):e13992 View
  30. Gagnon M, Desmartis M, Labrecque M, Car J, Pagliari C, Pluye P, Frémont P, Gagnon J, Tremblay N, Légaré F. Systematic Review of Factors Influencing the Adoption of Information and Communication Technologies by Healthcare Professionals. Journal of Medical Systems 2012;36(1):241 View
  31. Jackson B, Gray K, Knowles S, De Cruz P. EHealth Technologies in Inflammatory Bowel Disease: A Systematic Review. Journal of Crohn's and Colitis 2016;10(9):1103 View
  32. Thomas J, Shaikh U. Electronic Communication With Patients for Breastfeeding Support. Journal of Human Lactation 2007;23(3):275 View
  33. Mazurenko O, Hearld L. Environmental factors associated with physician’s engagement in communication activities. Health Care Management Review 2015;40(1):79 View
  34. Cain J, Romanelli F, Fox B. Pharmacy, social media, and health: Opportunity for impact. Journal of the American Pharmacists Association 2010;50(6):745 View
  35. Abdolrasulnia M, Menachemi N, Shewchuk R, Ginter P, Duncan W, Brooks R. Market effects on electronic health record adoption by physicians. Health Care Management Review 2008;33(3):243 View
  36. Turner K, Hong Y, Yadav S, Huo J, Mainous A. Patient portal utilization: before and after stage 2 electronic health record meaningful use. Journal of the American Medical Informatics Association 2019;26(10):960 View
  37. Lanham H, Leykum L, Pugh J. Examining the Complexity of Patient-Outpatient Care Team Secure Message Communication: Qualitative Analysis. Journal of Medical Internet Research 2018;20(7):e218 View
  38. Ignatius E, Mäkelä K. Use and Attitudes towards Teleconsultation in Dentistry. E-Health Telecommunication Systems and Networks 2013;02(01):9 View
  39. Thomas J, Shaikh U. Use of Electronic Communication by Physician Breastfeeding Experts for Support of the Breastfeeding Mother. Breastfeeding Medicine 2012;7(6):393 View
  40. Atherton H, Sawmynaden P, Sheikh A, Majeed A, Car J. Email for clinical communication between patients/caregivers and healthcare professionals. Cochrane Database of Systematic Reviews 2012 View
  41. Alanazi H, Zaidan A, Zaidan B, Kiah M, Al-Bakri S. Meeting the Security Requirements of Electronic Medical Records in the ERA of High-Speed Computing. Journal of Medical Systems 2015;39(1) View
  42. Tabatabai S. Effects of Physician-Patient Electronic Communications on the Quality of Care. International Journal of Reliable and Quality E-Healthcare 2013;2(2):54 View
  43. Singh H, Fox S, Petersen N, Shethia A, Street R. Older Patients’ Enthusiasm to Use Electronic Mail to Communicate With Their Physicians: Cross-Sectional Survey. Journal of Medical Internet Research 2009;11(2):e18 View
  44. Whitten P, Buis L, Love B. Physician-Patient e-Visit Programs. Disease Management & Health Outcomes 2007;15(4):207 View
  45. El Emam K, Neri E, Jonker E. An Evaluation of Personal Health Information Remnants in Second-Hand Personal Computer Disk Drives. Journal of Medical Internet Research 2007;9(3):e24 View
  46. Alemi F, Haack M, Nemes S, Aughburns R, Sinkule J, Neuhauser D. Therapeutic emails. Substance Abuse Treatment, Prevention, and Policy 2007;2(1) View
  47. Maijala R, Anttila M, Koivunen M, Pitkänen A, Kuosmanen L, Välimäki M. Internet delivered question and answer column for patients with schizophrenia. Informatics for Health and Social Care 2015;40(3):267 View
  48. Kummervold P, Chronaki C, Lausen B, Prokosch H, Rasmussen J, Santana S, Staniszewski A, Wangberg S. eHealth Trends in Europe 2005-2007: A Population-Based Survey. Journal of Medical Internet Research 2008;10(4):e42 View
  49. Shahahmad B, Khan A, Batais M, Gaumer G. A survey of physicians' experience and awareness of institutional provisions designed to foster patient engagement in KSA. Journal of Taibah University Medical Sciences 2018;13(3):291 View
  50. Goyder C, Atherton H, Car M, Heneghan C, Car J. Email for clinical communication between healthcare professionals. Cochrane Database of Systematic Reviews 2015 View
  51. Lustria M, Smith S, Hinnant C. Exploring digital divides: An examination of eHealth technology use in health information seeking, communication and personal health information management in the USA. Health Informatics Journal 2011;17(3):224 View
  52. Patel P, Vinson D. Physician E-mail and Telephone Contact After Emergency Department Visit Improves Patient Satisfaction: A Crossover Trial. Annals of Emergency Medicine 2013;61(6):631 View
  53. Singh H, Naik A, Rao R, Petersen L. Reducing Diagnostic Errors through Effective Communication: Harnessing the Power of Information Technology. Journal of General Internal Medicine 2008;23(4):489 View
  54. Mäkelä K, Paavola T, Stenman M. Development of Short Message Service Application for Patient–Provider Communication in Clinical Psychiatry. Telemedicine and e-Health 2010;16(7):827 View
  55. Jones R, Ashurst E. Online anonymous discussion between service users and health professionals to ascertain stakeholder concerns in using e-health services in mental health. Health Informatics Journal 2013;19(4):281 View
  56. Ashby G, O'Brien A, Bowman D, Hooper C, Stevens T, Lousada E. Should psychiatrists ‘Google’ their patients?. BJPsych Bulletin 2015;39(6):278 View
  57. Lee J, Matthias M, Menachemi N, Frankel R, Weiner M. A critical appraisal of guidelines for electronic communication between patients and clinicians: the need to modernize current recommendations. Journal of the American Medical Informatics Association 2018;25(4):413 View
  58. Antoun J. Electronic mail communication between physicians and patients: a review of challenges and opportunities. Family Practice 2016;33(2):121 View
  59. Randeree E. Exploring Technology Impacts of Healthcare 2.0 Initiatives. Telemedicine and e-Health 2009;15(3):255 View
  60. Ye J, Rust G, Fry-Johnson Y, Strothers H. E-mail in patient–provider communication: A systematic review. Patient Education and Counseling 2010;80(2):266 View
  61. Bredfeldt C, Compton-Phillips A, Snyder M. Effects of between visit physician-patient communication on Diabetes Recognition Program scores. International Journal for Quality in Health Care 2011;23(6):664 View
  62. Tatum W. Standard computerized EEG reporting – It’s time to even the score. Clinical Neurophysiology 2017;128(11):2330 View
  63. Méadel C, Oziel D. Une charte des listes de discussion entre patients : proposition pour une autorégulation. La Presse Médicale 2008;37(12):1809 View
  64. Seth P, Abu-Abed M, Kapoor V, Nicholson K, Agarwal G. Email Between Patient and Provider: Assessing the Attitudes and Perspectives of 624 Primary Health Care Patients. JMIR Medical Informatics 2016;4(4):e42 View
  65. Beckjord E, Finney Rutten L, Squiers L, Arora N, Volckmann L, Moser R, Hesse B. Use of the Internet to Communicate with Health Care Providers in the United States: Estimates from the 2003 and 2005 Health Information National Trends Surveys (HINTS). Journal of Medical Internet Research 2007;9(3):e20 View
  66. Lee W, Sulmasy L. American College of Physicians Ethical Guidance for Electronic Patient-Physician Communication: Aligning Expectations. Journal of General Internal Medicine 2020;35(9):2715 View
  67. Evans W. BIBLIOGRAPHY. Health Communication 2006;20(2):205 View
  68. Mira Solves J, Llinás Santacreu G, Lorenzo Martínez S, Aibar Remón C. Uso de internet por médicos de primaria y hospitales y percepción de cómo influye en su relación con los pacientes. Atención Primaria 2009;41(6):308 View
  69. Resendes S, Ramanan T, Park A, Petrisor B, Bhandari M. SEND IT: Study of E-Mail Etiquette and Notions from Doctors in Training. Journal of Surgical Education 2012;69(3):393 View
  70. Mittal M, Dhuper S, Siva C, Fresen J, Petruc M, Velázquez C. Assessment of email communication skills of rheumatology fellows: a pilot study. Journal of the American Medical Informatics Association 2010;17(6):702 View
  71. Cohn A. The benefits of encouraging patients to email their doctor: a review of individual practice. Archives of disease in childhood - Education & practice edition 2014;99(4):152 View
  72. Bashshur R, Howell J, Krupinski E, Harms K, Bashshur N, Doarn C. The Empirical Foundations of Telemedicine Interventions in Primary Care. Telemedicine and e-Health 2016;22(5):342 View
  73. Dash J, Haller D, Sommer J, Junod Perron N. Use of email, cell phone and text message between patients and primary-care physicians: cross-sectional study in a French-speaking part of Switzerland. BMC Health Services Research 2016;16(1) View
  74. Gagnon M, Légaré F, Labrecque M, Frémont P, Pluye P, Gagnon J, Car J, Pagliari C, Desmartis M, Turcot L, Gravel K. Interventions for promoting information and communication technologies adoption in healthcare professionals. Cochrane Database of Systematic Reviews 2009 View
  75. Malka S, Kessler C, Abraham J, Emmet T, Wilbur L. Professional E-mail Communication Among Health Care Providers. Academic Medicine 2015;90(1):25 View
  76. Iftikhar S, Saqib A, Sarwar M, Sarfraz M, Arafat M, Shoaib Q, Fu K. Capacity and willingness to use information technology for managing chronic diseases among patients: A cross-sectional study in Lahore, Pakistan. PLOS ONE 2019;14(1):e0209654 View
  77. Barnes A, Ziegler R, McConnico N, Stein M. When a Child Unexpectedly Draws a Violent Scene. Journal of Developmental & Behavioral Pediatrics 2018;39(3):259 View
  78. Emejulu J, Nkwerem S, Adimekwe M. Information communication technology in medical practice: Pattern of usage and knowledge among doctors in a tertiary health institution in Southeastern Nigeria. Nigerian Journal of Medicine 2022;31(2):187 View
  79. Clark M, Kennard A, Watson D. Attitudes, practices and experiences of medical specialists towards email communication with their patients. Internal Medicine Journal 2023;53(4):590 View

Books/Policy Documents

  1. Meyer B, Car J, Atherton H, McKinstry B, Car J. Cochrane Database of Systematic Reviews. View
  2. Stetina B, Kryspin-Exner I. Gesundheit und Neue Medien. View
  3. Mlcak R, Buffalo M, Jimenez C. Total Burn Care. View
  4. Medina-Garrido J, Crisóstomo-Acevedo M. Encyclopedia of Information Science and Technology, Second Edition. View
  5. Atherton H, Car J, Meyer B, Majeed A, Car J. Cochrane Database of Systematic Reviews. View
  6. Gagnon M, Légaré F, Labrecque M, Frémont P, Pluye P, Gagnon J, Gravel K, Gagnon M. Cochrane Database of Systematic Reviews. View
  7. O’Neill L, Talbert J, Klepack W. New Technologies for Advancing Healthcare and Clinical Practices. View
  8. Pappas Y, Atherton H, Sawmynaden P, Car J, Pappas Y. Cochrane Database of Systematic Reviews. View
  9. Atherton H, Car J, Meyer B, Car J. Cochrane Database of Systematic Reviews. View
  10. Atherton H, Car J, Meyer B, Car J. Cochrane Database of Systematic Reviews. View
  11. Singh K. Sourcebook of Models for Biomedical Research. View
  12. Rosu S, Dragoi G. Open Source Technology. View
  13. Semaan S, Leinhos M. Behavioral Interventions for Prevention and Control of Sexually Transmitted Diseases. View
  14. Atherton H, Car J, Meyer B, Car J. Cochrane Database of Systematic Reviews. View
  15. Gibby G, Ruskin K. Anesthesia Informatics. View
  16. Mlcak R, Buffalo M, Jimenez C. Total Burn Care. View
  17. Ruskin K. Anesthesia Equipment. View