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This paper is in the following e-collection/theme issue:

Clinical Information and Decision Making (3681) Decision Support for Health Professionals (2221) Artificial Intelligence (4741) Ophthalmology (115) Patient-Clinician Relationship (50)

Published on in Vol 28 (2026)

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/93172, first published .
Doctor in white coat using laptop at desk, with stethoscope

Effects of Type and Timing of Clinician-Facing AI Support on Patient Trust in Medical Consultations: 2 Vignette Experiments

Effects of Type and Timing of Clinician-Facing AI Support on Patient Trust in Medical Consultations: 2 Vignette Experiments

Authors of this article:

Insa Schaffernak1 Author Orcid Image ;   Julia Cecil2 Author Orcid Image ;   Eesha Kokje2 Author Orcid Image ;   Anne-Kathrin Kleine2 Author Orcid Image ;   Amr Saad3, 4 Author Orcid Image ;   Filmon Zemo1 Author Orcid Image ;   Eva Lermer1, 2 Author Orcid Image
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Insa Schaffernak   1 , MSc ;   Julia Cecil   2 , PhD ;   Eesha Kokje   2 , PhD ;   Anne-Kathrin Kleine   2 , PhD ;   Amr Saad   3, 4 , MBA, MD ;   Filmon Zemo   1 ;   Eva Lermer   1, 2 , PhD

1 Department of Business Psychology, Technische Hochschule Augsburg, Augsburg, Germany

2 Center for Leadership and People Management, Ludwig-Maximilians-Universität München, Munich, Germany

3 Department of Ophthalmology, Stadtspital Zürich, Zurich, Switzerland

4 Spross Research Institute, Stadtspital Zürich, Zurich, Switzerland

Corresponding Author:

  • Insa Schaffernak, MSc
  • Department of Business Psychology
  • Technische Hochschule Augsburg
  • An der Hochschule 1
  • Augsburg 86161
  • Germany
  • Email: insa.schaffernak@tha.de