Barriers and Enablers to Asynchronous Secure Messaging Use in Hospital-Based Ambulatory Specialty Clinics in Ontario, Canada: Convergent Mixed Methods Study

Vess Stamenova   ¹ , PhD ;   Taylor Pratt   ² , MSc ;   Hayden Estabrook   ³ , BA ;   Lori Wasserman   ⁴ , MD ;   Onil Bhattacharyya   ² , PhD, MD ;   Payal Agarwal   ² , MSc, MD ;   Geetha Mukerji   ² , MSc, MD

¹ Ted Rogers School of Management, Toronto Metropolitan University, Toronto, Ontario, ON, Canada

² Institute for Health System Solutions and Virtual Care, Women's College Hospital, Toronto, ON, Canada

³ Decision Support, Women's College Hospital, Toronto, ON, Canada

⁴ Psychiatry, Women's College Hospital, Toronto, ON, Canada