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This paper is in the following e-collection/theme issue:

Telehealth and Telemonitoring (3159) mHealth in a Clinical Setting (1224) mHealth for Telemedicine and Homecare (903) Telemedicine for Diabetes (154) Patient Experiences with Diabetes Technology (66) Diabetes Health Services and System Innovations (171) Chatbots and Conversational Agents (1248)

Published on in Vol 28 (2026)

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/91058, first published .
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Evaluation of a Clinical Protocol–Guided Chatbot to Support Telecarers in Diabetes Management: Embedded Mixed Methods Study

Evaluation of a Clinical Protocol–Guided Chatbot to Support Telecarers in Diabetes Management: Embedded Mixed Methods Study

Authors of this article:

Rebecca Hui Shan Ong1 Author Orcid Image ;   Hong Choon Oh1, 2 Author Orcid Image ;   Bryan Peide Choo1 Author Orcid Image ;   Linette Zhi Ai Tan1 Author Orcid Image ;   Melissa Hui Wen Gunn1 Author Orcid Image ;   Jin Wee Ng1 Author Orcid Image ;   Anne Ching Ching Teng3 Author Orcid Image ;   Sharon Yu Bing Ong4 Author Orcid Image ;   Angela Hwee Koon Ng4 Author Orcid Image ;   Winnie Yi Ling Soo5 Author Orcid Image ;   Yian Chin Lee6 Author Orcid Image ;   Halimah Binte Sarim7 Author Orcid Image ;   Geok Choo Lee7 Author Orcid Image ;   Junaidah Binte Ibrahim7 Author Orcid Image ;   Kryslyn Mei Ying Kae7 Author Orcid Image ;   Jinyang Wu8 Author Orcid Image ;   Zhengyuan Liu8 Author Orcid Image ;   Mojisola Erdt8 Author Orcid Image ;   Siti Umairah Md Salleh8 Author Orcid Image ;   Siti Maryam Binte Ahmad Subaidi8 Author Orcid Image ;   Sakinah Binte Yusof8 Author Orcid Image ;   Nabilah Binte Md Johan8 Author Orcid Image ;   Kavineshaan Ramdas8 Author Orcid Image ;   Jia Shern Ang8 Author Orcid Image ;   Qi Yuan Tay8 Author Orcid Image ;   Yong Mong Bee9 Author Orcid Image ;   Nancy F Chen8 Author Orcid Image ;   Pavitra Krishnaswamy8 Author Orcid Image ;   Joan Joo Ching Khoo3 Author Orcid Image
Article Authors Cited by Tweetations Metrics

Rebecca Hui Shan Ong   1 , MPH ;   Hong Choon Oh   1, 2 , PhD ;   Bryan Peide Choo   1 , MPH ;   Linette Zhi Ai Tan   1 , MPH ;   Melissa Hui Wen Gunn   1 , MSc ;   Jin Wee Ng   1 , BPsychSc ;   Anne Ching Ching Teng   3 , MRCGP UK, MB BCh BAO (Belf) ;   Sharon Yu Bing Ong   4 , BSN ;   Angela Hwee Koon Ng   4 , BSN ;   Winnie Yi Ling Soo   5 , MHSN ;   Yian Chin Lee   6 , Adv. Dip. Nursing ;   Halimah Binte Sarim   7 , Adv. Dip. Nursing ;   Geok Choo Lee   7 ;   Junaidah Binte Ibrahim   7 , Adv. Dip. Nursing ;   Kryslyn Mei Ying Kae   7 , Dip. Nursing ;   Jinyang Wu   8 , BEng ;   Zhengyuan Liu   8 , MSc ;   Mojisola Erdt   8 , PhD ;   Siti Umairah Md Salleh   8 , BA ;   Siti Maryam Binte Ahmad Subaidi   8 , BA ;   Sakinah Binte Yusof   8 , BA ;   Nabilah Binte Md Johan   8 , BA ;   Kavineshaan Ramdas   8 ;   Jia Shern Ang   8 ;   Qi Yuan Tay   8 ;   Yong Mong Bee   9 , MBBS, FRCP ;   Nancy F Chen   8 , PhD ;   Pavitra Krishnaswamy   8 , PhD ;   Joan Joo Ching Khoo   3 , MBBS

1 Health Services Research, Changi General Hospital, Singapore

2 Centre for Population Health Research and Implementation, SingHealth, Singapore

3 Department of Endocrinology, Changi General Hospital, Singapore

4 Regional Health System (Transition), Changi General Hospital, Singapore

5 Department of Nursing Administrator, Changi General Hospital, Singapore

6 Department of Care Coordination, Changi General Hospital, Singapore

7 Telecare Unit, Changi General Hospital, Singapore

8 Agency for Science, Technology and Research (A*STAR), Institute for Infocomm Research, Singapore

9 Department of Endocrinology, Singapore General Hospital, Singapore

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