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This paper is in the following e-collection/theme issue:

Chatbots and Conversational Agents (1135) Pediatrics (360) Infectious Diseases (non-STD/STI) (1904) Caregiving and Parenting for Chronic Pediatric Diseases (146)

Published on in Vol 28 (2026)

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/88126, first published .
Mother using a smartphone app while comforting a young daughter in a hospital

Factors Shaping Trust and Satisfaction With AI Medical Chatbots: A Mixed Methods Vignette Survey of Caregivers Seeking Guidance on Pediatric Infectious Diseases

Factors Shaping Trust and Satisfaction With AI Medical Chatbots: A Mixed Methods Vignette Survey of Caregivers Seeking Guidance on Pediatric Infectious Diseases

Authors of this article:

Run Huang1 Author Orcid Image ;   Joseph Cecil2 Author Orcid Image ;   Marjorie Freedman2 Author Orcid Image ;   Souti Chattopadhyay1 Author Orcid Image
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Run Huang   1 , BSc ;   Joseph Cecil   2 , BSc ;   Marjorie Freedman   2 , MA ;   Souti Chattopadhyay   1 , PhD

1 Thomas Lord Department of Computer Science, University of Southern California, Los Angeles, CA, United States

2 Information Sciences Institute, University of Southern California, Los Angeles, CA, United States

Corresponding Author:

  • Run Huang, BSc
  • Thomas Lord Department of Computer Science
  • University of Southern California
  • 941 Bloom Walk
  • Los Angeles, CA 90089
  • United States
  • Phone: 1 2137404530
  • Email: runhuang@usc.edu