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Chatbots and Conversational Agents (1156) Mobile Health (mhealth) (5118) Digital Health, Telehealth and e-Innovation in Clinical Settings (711) Adoption and Change Management of eHealth Systems (1110) Focus Groups and Qualitative Research for Human Factors Research (1529) Artificial Intelligence (4673)

Published on in Vol 28 (2026)

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/87534, first published .
Healthcare professional interacting with futuristic medical interface displaying health icons.

Sociotechnical Misalignments in Hospital AI System Implementation: Qualitative Case Study

Sociotechnical Misalignments in Hospital AI System Implementation: Qualitative Case Study

Authors of this article:

Adrian Yeow1 Author Orcid Image ;   Jennifer Cleland2, 3 Author Orcid Image ;   Christina Soh4 Author Orcid Image ;   Candice Balete4 Author Orcid Image
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Adrian Yeow   1 , PhD ;   Jennifer Cleland   2, 3 , PhD, FRCP ;   Christina Soh   4 , PhD ;   Candice Balete   4 , MA

1 School of Business, Singapore University of Social Sciences, Singapore, Singapore

2 Lee Kong Chian School of Medicine, Nanyang Technological University, Singapore, Singapore

3 National Healthcare Group, Singapore, Singapore

4 Nanyang Business School, Nanyang Technological University, Singapore, Singapore

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