This paper is in the following e-collection/theme issue:

Chatbots and Conversational Agents (769) Research Instruments, Questionnaires, and Tools (767) Design, Usability, and Evaluation of Research Instruments, Scales, and Measures (94) Artificial Intelligence (2258)

Published on in Vol 28 (2026)

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/83051, first published .
Developing a Service Quality Index System for AI Health Care Chatbots: Mixed Methods Study

Developing a Service Quality Index System for AI Health Care Chatbots: Mixed Methods Study

Developing a Service Quality Index System for AI Health Care Chatbots: Mixed Methods Study

Authors of this article:

Yu Gu1 Author Orcid Image ;   Xinyi Wang1 Author Orcid Image
Article Authors Cited by Tweetations Metrics

Yu Gu   1 , PhD ;   Xinyi Wang   1 , BA

1 School of Medical Technology, Capital Medical University, Beijing, China

Corresponding Author:

  • Yu Gu, PhD
  • School of Medical Technology
  • Capital Medical University
  • No 10 Xi Toutiao Road
  • Beijing 100069
  • China
  • Phone: 86 81476234
  • Email: bitguyu@126.com