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This paper is in the following e-collection/theme issue:

E-Health / Health Services Research and New Models of Care (1178) Digital Health, Telehealth and e-Innovation in Clinical Settings (719) Telehealth and Telemonitoring (3061) Clinical Communication, Electronic Consultation and Telehealth (934) mHealth for Telemedicine and Homecare (865)

Published on in Vol 27 (2025)

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/80656, first published .
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Veteran Experiences and Satisfaction With Veterans Affairs Call Centers’ Tele-Triage and Virtual Urgent Care Appointments: Qualitative Evaluation

Veteran Experiences and Satisfaction With Veterans Affairs Call Centers’ Tele-Triage and Virtual Urgent Care Appointments: Qualitative Evaluation

Authors of this article:

Caroline Gray1 Author Orcid Image ;   Allison Engstrom Buggaveeti1 Author Orcid Image ;   Tracy Urech1 Author Orcid Image ;   Anita Vashi1 Author Orcid Image
Article Authors Cited by (3) Tweetations Metrics

Journals

  1. Şenel Tekin P, Özatkan Y. PATIENT ATTITUDES TOWARD TELEHEALTH IN PRIMARY HEALTH CARE: A QUALITATIVE EVIDENCE SYNTHESIS FOR SUSTAINABLE AND QUALITY-ORIENTED DIGITAL TRANSFORMATION. International Journal of Health Services Research and Policy 2026;11(2):206 View
  2. Vashi A, Rose L, Urech T, Buggaveeti A, Tran L. Modernizing the Front Door to Care: Evaluation of Veterans Administration Health Connect's Impact on Access, Utilization, and Patient Experience. Health Services Research 2026;61(4) View
  3. Vashi A, Tran L, Urech T, Buggaveeti A, Rose L. Bridging Gaps in Acute Care Access for Rural Veterans: The Reach and Impact of VA's Virtual Emergency and Urgent Care Programs. The Journal of Rural Health 2026;42(3) View