This paper is in the following e-collection/theme issue:

E-Health / Health Services Research and New Models of Care (718) Digital Health, Telehealth and e-Innovation in Clinical Settings (556) Telehealth and Telemonitoring (2086) mHealth for Telemedicine and Homecare (530) Clinical Communication, Electronic Consultation and Telehealth (757)

Published on in Vol 27 (2025)

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/80656, first published .
Veteran Experiences and Satisfaction With Veterans Affairs Call Centers’ Tele-Triage and Virtual Urgent Care Appointments: Qualitative Evaluation

Veteran Experiences and Satisfaction With Veterans Affairs Call Centers’ Tele-Triage and Virtual Urgent Care Appointments: Qualitative Evaluation

Veteran Experiences and Satisfaction With Veterans Affairs Call Centers’ Tele-Triage and Virtual Urgent Care Appointments: Qualitative Evaluation

Authors of this article:

Caroline Gray1 Author Orcid Image ;   Allison Engstrom Buggaveeti1 Author Orcid Image ;   Tracy Urech1 Author Orcid Image ;   Anita Vashi1 Author Orcid Image
Article Authors Cited by Tweetations Metrics

Caroline Gray   1 , PhD ;   Allison Engstrom Buggaveeti   1 , MSW ;   Tracy Urech   1 , MPH ;   Anita Vashi   1 , MD, MPH, MHS

1 Center for Innovation to Implementation (Ci2i), VA Palo Alto Health Care System, Menlo Park, CA, United States

Corresponding Author:

  • Caroline Gray, PhD
  • Center for Innovation to Implementation (Ci2i)
  • VA Palo Alto Health Care System
  • 795 Willow Road
  • Menlo Park, CA 94025
  • United States
  • Phone: 1 6502486147
  • Email: caroline.gray@va.gov