This paper is in the following e-collection/theme issue:

Artificial Intelligence (2129) Clinical Informatics (1325) Physician and Health Services Rating by Consumers (140) Machine Learning (2076) AI Language Models in Health Care (202) Generative Language Models Including ChatGPT (708) Ontologies, Classifications, and Coding (324)

Published on in Vol 27 (2025)

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/74231, first published .
Classifying Patient Complaints Using Artificial Intelligence–Powered Large Language Models: Cross-Sectional Study

Classifying Patient Complaints Using Artificial Intelligence–Powered Large Language Models: Cross-Sectional Study

Classifying Patient Complaints Using Artificial Intelligence–Powered Large Language Models: Cross-Sectional Study

Authors of this article:

Sky Wei Chee Koh1, 2 Author Orcid Image ;   Eunice Rui Ning Wong2, 3 Author Orcid Image ;   John Chong Min Tan4 Author Orcid Image ;   Stephanie C C van der Lubbe1 Author Orcid Image ;   Jun Cong Goh2 Author Orcid Image ;   Ethan Sheng Yong Ching1 Author Orcid Image ;   Ian Wen Yih Chia1 Author Orcid Image ;   Si Hui Low2 Author Orcid Image ;   Ping Young Ang2 Author Orcid Image ;   Queenie Quek2 Author Orcid Image ;   Mehul Motani4, 5 Author Orcid Image ;   Jose M Valderas1, 2, 3, 6 Author Orcid Image
Article Authors Cited by Tweetations (2) Metrics

Sky Wei Chee Koh   1, 2 , MMed ;   Eunice Rui Ning Wong   2, 3 , MBBChir ;   John Chong Min Tan   4 , PhD ;   Stephanie C C van der Lubbe   1 , PhD ;   Jun Cong Goh   2 , BB ;   Ethan Sheng Yong Ching   1 , MBBS ;   Ian Wen Yih Chia   1 , MBBS ;   Si Hui Low   2 , BSc ;   Ping Young Ang   2 , BSc ;   Queenie Quek   2 , BA ;   Mehul Motani   4, 5 , PhD ;   Jose M Valderas   1, 2, 3, 6 , PhD

1 Division of Family Medicine, Department of Medicine, Yong Loo Lin School of Medicine, National University of Singapore, Singapore, Singapore

2 National University Polyclinics, National University Health System, Singapore, Singapore

3 Department of Family Medicine, National University Health System, Singapore, Singapore

4 Department of Electrical and Computer Engineering, College of Design and Engineering, National University of Singapore, Singapore, Singapore

5 Institute of Data Science, N.1 Institute for Health, Institute for Digital Medicine, National University of Singapore, Singapore, Singapore

6 Centre for Research in Health Systems Performance and Department of Medicine, Yong Loo Lin School of Medicine, National University of Singapore, Singapore, Singapore

Corresponding Author:

  • Sky Wei Chee Koh, MMed
  • Division of Family Medicine, Department of Medicine
  • Yong Loo Lin School of Medicine, National University of Singapore
  • NUHS Tower Block Level 9, 1E Kent Ridge Road
  • Singapore 119228
  • Singapore
  • Phone: 65 67163185
  • Email: sky_wc_koh@nuhs.edu.sg