This paper is in the following e-collection/theme issue:

Digital Health Reviews (1724) Machine Learning (2076) Natural Language Processing (917) Health Care Quality and Health Services Research (337) Artificial Intelligence (2129) Clinical Informatics (1325) Infodemiology and Infoveillance (1558) Patient-Reported Outcome Measures (PROMs) (372)

Published on in Vol 27 (2025)

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/72853, first published .
The Use of Natural Language Processing to Interpret Unstructured Patient Feedback on Health Services: Scoping Review

The Use of Natural Language Processing to Interpret Unstructured Patient Feedback on Health Services: Scoping Review

The Use of Natural Language Processing to Interpret Unstructured Patient Feedback on Health Services: Scoping Review

Authors of this article:

Ali Feizollah1 Author Orcid Image ;   Chiu-Yi Lin1 Author Orcid Image ;   Lucy O'Malley1 Author Orcid Image ;   Wendy Thompson1 Author Orcid Image ;   Stefan Listl2 Author Orcid Image ;   Matthew Byrne1 Author Orcid Image
Article Authors Cited by Tweetations Metrics

Ali Feizollah   1 ;   Chiu-Yi Lin   1 ;   Lucy O'Malley   1 ;   Wendy Thompson   1 ;   Stefan Listl   2 ;   Matthew Byrne   1

1 Division of Dentistry, School of Medical Sciences, Faculty of Biology, Medicine and Health, The University of Manchester, Manchester, United Kingdom

2 Section for Oral Health, Heidelberg Institute of Global Health, Heidelberg University Hospital (UKHD), Heidelberg, Germany

Corresponding Author:

  • Ali Feizollah
  • Division of Dentistry, School of Medical Sciences, Faculty of Biology, Medicine and Health
  • The University of Manchester
  • Oxford Road
  • Manchester M15 6FH
  • United Kingdom
  • Phone: 44 1612756783
  • Email: ali.feizollah@manchester.ac.uk