Published on in Vol 25 (2023)

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/51712, first published .
The Potential of Chatbots for Emotional Support and Promoting Mental Well-Being in Different Cultures: Mixed Methods Study

The Potential of Chatbots for Emotional Support and Promoting Mental Well-Being in Different Cultures: Mixed Methods Study

The Potential of Chatbots for Emotional Support and Promoting Mental Well-Being in Different Cultures: Mixed Methods Study

Journals

  1. Chin H, Yong Yi M. Exploring the influence of user characteristics on verbal aggression towards social chatbots. Behaviour & Information Technology 2025;44(8):1576 View
  2. Kavitha K, Joshith V, Sharma S. Beyond text: ChatGPT as an emotional resilience support tool for Gen Z – A sequential explanatory design exploration. E-Learning and Digital Media 2024 View
  3. Prescott J, Barnes S. Artificial intelligence positive psychology and therapy. Counselling and Psychotherapy Research 2024;24(3):843 View
  4. Villarreal-Zegarra D, Reategui-Rivera C, García-Serna J, Quispe-Callo G, Lázaro-Cruz G, Centeno-Terrazas G, Galvez-Arevalo R, Escobar-Agreda S, Dominguez-Rodriguez A, Finkelstein J. Self-Administered Interventions Based on Natural Language Processing Models for Reducing Depressive and Anxiety Symptoms: Systematic Review and Meta-Analysis. JMIR Mental Health 2024;11:e59560 View
  5. Li H, Zhang R, Yao M. Finding love in algorithms: deciphering the emotional contexts of close encounters with AI chatbots. Journal of Computer-Mediated Communication 2024;29(5) View
  6. Pan S, Mou Y. Constructing the meaning of human–AI romantic relationships from the perspectives of users dating the social chatbot Replika. Personal Relationships 2024;31(4):1090 View
  7. Singh S, Gambill J, Attalla M, Fatima R, Gill A, Siddiqui H. Evaluating the Clinical Validity and Reliability of Artificial Intelligence-Enabled Diagnostic Tools in Neuropsychiatric Disorders. Cureus 2024 View
  8. Chin H, Zhunis A, Cha M. Behaviors and Perceptions of Human-Chatbot Interactions Based on Top Active Users of a Commercial Social Chatbot. Proceedings of the ACM on Human-Computer Interaction 2024;8(CSCW2):1 View
  9. Denecke K, Gabarron E. The ethical aspects of integrating sentiment and emotion analysis in chatbots for depression intervention. Frontiers in Psychiatry 2024;15 View
  10. Gong E, Bang C. Revolutionizing gastrointestinal endoscopy: the emerging role of large language models. Clinical Endoscopy 2024;57(6):759 View
  11. Demir S. Evaluation of the reliability and readability of answers given by chatbots to frequently asked questions about endophthalmitis: A cross-sectional study on chatbots. Health Informatics Journal 2024;30(4) View
  12. Naseri A, Antikchi M, Barahman M, Shirinzadeh-Dastgiri A, HaghighiKian S, Vakili-Ojarood M, Rahmani A, Shahbazi A, Shiri A, Masoudi A, Aghasipour M, Aghili K, Neamatzadeh H. AI Chatbots in Oncology: A Comparative Study of Sider Fusion AI and Perplexity AI for Gastric Cancer Patients. Indian Journal of Surgical Oncology 2025;16(4):827 View
  13. Sidani L, Nadar S, Tfaili J, El Rayes S, Sharara F, Elhage J, Fakhoury M. Digital Psychiatry: Opportunities, Challenges, and Future Directions. Journal of Psychiatric Practice 2024;30(6):400 View
  14. Gong E, Bang C, Lee J, Park J, Kim E, Kim S, Kimm M, Choi S. Large Language Models in Gastroenterology: Systematic Review. Journal of Medical Internet Research 2024;26:e66648 View
  15. Boadu D, Boafo F, Owusu-Ansah L, Mensah S. AI and VR-Powered Interventions for Social Anxiety. International Journal of Virtual and Augmented Reality 2025;7(1):1 View
  16. Tao J, Maguire-Wilkerson A, Rusley J, Wray T, Chan P. Implementing conversational artificial intelligence technology for the prevention of HIV and other sexually transmitted infections in real-world settings. AIDS 2025;39(3):324 View
  17. Dehbozorgi R, Zangeneh S, Khooshab E, Nia D, Hanif H, Samian P, Yousefi M, Hashemi F, Vakili M, Jamalimoghadam N, Lohrasebi F. The application of artificial intelligence in the field of mental health: a systematic review. BMC Psychiatry 2025;25(1) View
  18. Lawson McLean A, Hristidis V. Evidence-Based Analysis of AI Chatbots in Oncology Patient Education: Implications for Trust, Perceived Realness, and Misinformation Management. Journal of Cancer Education 2025;40(4):482 View
  19. Ibrahim S, Li M, Patel J, Katapally T. Utilizing natural language processing for precision prevention of mental health disorders among youth: A systematic review. Computers in Biology and Medicine 2025;188:109859 View
  20. Al Maamari R, Elsherbiny M. Artificial Intelligence in Providing Psychosocial Support in Natural Hazards: A Semi-Systematic Literature Review. Journal of Technology in Human Services 2025;43(2):117 View
  21. Chen C, Lam K, Yip K, So H, Lum T, Wong I, Yam J, Chui C, Ip P. Comparison of an AI Chatbot With a Nurse Hotline in Reducing Anxiety and Depression Levels in the General Population: Pilot Randomized Controlled Trial. JMIR Human Factors 2025;12:e65785 View
  22. Esmaeilzadeh P, Hassanein K, Head M. AI-human interactions in healthcare: exploring users’ post-adoption behaviors of AI mental health chatbots. Behaviour & Information Technology 2025:1 View
  23. Escoredo M, Mostovoy K, Schickler R, Bechtel A, Shagan J, Bunge E. Enhancing parental skills through artificial intelligence‐based conversational agents: The PAT Initiative. Family Relations 2025;74(3):1250 View
  24. Xu S. How can technology support young people’s mental health and well-being? Not a replacement for traditional therapy, but a complement to existing mental health services. Mental Health and Digital Technologies 2025;2(2):129 View
  25. Tong A, Wong K, Chung W, Mak W. Effectiveness of Topic-Based Chatbots on Mental Health Self-Care and Mental Well-Being: Randomized Controlled Trial. Journal of Medical Internet Research 2025;27:e70436 View
  26. Hung J, Hartanto A, Goh A, Eun Z, Kasturiratna K, Lee Z, Majeed N. The efficacy of incorporating Artificial Intelligence (AI) chatbots in brief gratitude and self-affirmation interventions: Evidence from two exploratory experiments. Computers in Human Behavior: Artificial Humans 2025;4:100151 View
  27. Milic J, Zrnic I, Grego E, Jovic D, Stankovic V, Djurdjevic S, Sapic R. The Role of Artificial Intelligence in Managing Bipolar Disorder: A New Frontier in Patient Care. Journal of Clinical Medicine 2025;14(7):2515 View
  28. Librado González N, Onofre Rodríguez D, Sánchez Nigenda R, dos Santos Monteiro J, Benavides Torres R, Márquez Vega M. Revisión sistemática de programas de prevención de embarazo adolescente mediante páginas web y chatbots. Revista Panamericana de Salud Pública 2025;49:1 View
  29. Bunge E, Desage C. A Framework for Evaluating Mental Health Artificial Intelligence-based Conversational Agents. Journal of Technology in Behavioral Science 2025 View
  30. Zou W, Liu Z, Lin C. The influence of individuals’ emotional involvement and perceived roles of AI chatbots on emotional self-efficacy. Information, Communication & Society 2025:1 View
  31. Ho J, Hu M, Chen T, Hartanto A. Potential and pitfalls of romantic Artificial Intelligence (AI) companions: A systematic review. Computers in Human Behavior Reports 2025;19:100715 View
  32. Nazir T. Bridging the Gaps: Exploring AI-Driven Emotional, Academic, and Social Support for International Students. International Journal of Human–Computer Interaction 2025:1 View
  33. Ho C, Guan S, Mok P, Lam C, Ho W, Mak C, Qin H, Wong A, Hui V. Development and Validation of a Large Language Model–Powered Chatbot for Neurosurgery: Mixed Methods Study on Enhancing Perioperative Patient Education. Journal of Medical Internet Research 2025;27:e74299 View
  34. Scherr S, Cao B, Jiang L, Kobayashi T. Explaining the use of AI chatbots as context alignment: Motivations behind the use of AI chatbots across contexts and culture. Computers in Human Behavior 2025;172:108738 View
  35. Chow J, Li K. Large Language Models in Medical Chatbots: Opportunities, Challenges, and the Need to Address AI Risks. Information 2025;16(7):549 View
  36. Kallstenius T, Capusan A, Andersson G, Williamson A. Comparing traditional natural language processing and large language models for mental health status classification: a multi-model evaluation. Scientific Reports 2025;15(1) View
  37. Prégent J, Chung V, El Adib I, Désilets M, Hudon A. Applications of Artificial Intelligence in Psychiatry and Psychology Education: Scoping Review. JMIR Medical Education 2025;11:e75238 View
  38. Zhang S, Yang X, Zhang L, Liu H, Chen X, Yang X, Hu Y, Liu Q, He Y. Exploring the Role and Potential of Chatbots in Learning From the Perspective of Nursing Students: A Systematic Review of Qualitative Studies. International Nursing Review 2025;72(3) View
  39. Ankomah E, Turkson R. Emotion-Aware AI Chatbots for Mental Health Support in Low-Resource Public Health Systems: A Case Study from Ghana. World Journal of Public Health 2025;10(3):265 View
  40. Wong J. Artificial intelligence-supported group facilitation: emerging potentials, cautious approaches, and ethical considerations in social work practice. Social Work With Groups 2025:1 View
  41. Zhong W, Luo J. Befriend GenAI Chatbots: Exploring the Determinants of Parasocial Relationship in human-AI Interaction Through a Hybrid PLS-ANN-NCA Approach. International Journal of Human–Computer Interaction 2025:1 View
  42. Ding D, Muhyiddin B Yusof A. Investigating the role of AI-powered conversation bots in enhancing L2 speaking skills and reducing speaking anxiety: a mixed methods study. Humanities and Social Sciences Communications 2025;12(1) View
  43. Kemp E, Bui M, Tangari A, Zhang X. Looking for love and support in digital places: examining artificial intelligence emotional companion tool use. Journal of Consumer Marketing 2025 View
  44. Schwamm L, Silva G. Advances in Digital Health 2025. Stroke 2025;56(9):2782 View
  45. Thunström A, Ali L, Krage Carlsen H, Bohm M, Wesén L, Wrede O, Sarajlic Vukovic I, Hellström A, Larson T, Steingrimsson S. Behavior Emotion Therapy System and You: Co-Design and Evaluation of a Mental Health Chatbot and Digital Human for Mild to Moderate Anxiety in Healthy Participants. JMIR Formative Research 2025;9:e66163 View
  46. Chin H, Baek G, Cha C, Cha M. Chatbots’ Empathetic Conversations and Responses: A Qualitative Study of Help‑Seeking Queries on Depressive Moods Across 8 Commercial Conversational Agents. JMIR Formative Research 2025;9:e71538 View
  47. You C, Ghosh R, Vilaro M, Venkatakrishnan R, Venkatakrishnan R, Maxim A, Peng X, Tamboli D, Lok B. Alter egos alter engagement: perspective-taking can improve disclosure quantity and depth to AI chatbots in promoting mental wellbeing. Frontiers in Digital Health 2025;7 View
  48. Dong J, He Y, Tang L. Mapping Characteristics, Applications, and Implementation Challenges of Virtual Communities in Cancer Care: NASSS Framework-Informed Scoping Review. Journal of Medical Internet Research 2025;27:e73093 View
  49. Tomasz Ufniarski , Maria Ufniarska , Aleksandra Piech , Karolina Pasierb , Karol Poplicha , Martyna Grodzińska , Bartłomiej Siuzdak , Justyna Moszkowicz , Piotr Sobkiewicz , Patrycja Kardasz , Marta Jutrzenka , Patrycja Ucieklak . LARGE LANGUAGE MODEL BASED CHATBOTS – A CHANCE FOR CLOSING THE MENTAL HEALTH TREATMENT GAP OR A THREAT TO THE PUBLIC HEALTH? A NARRATIVE REVIEW. International Journal of Innovative Technologies in Social Science 2025;3(3(47)) View
  50. Song I, Pendse S, Kumar N, De Choudhury M. The Typing Cure: Experiences with Large Language Model Chatbots for Mental Health Support. Proceedings of the ACM on Human-Computer Interaction 2025;9(7):1 View
  51. Fattouh D. Shifting from social media to AI Chatbots: Saying goodbye to digital mental harms?. Strategic Business Research 2025;1(1):100011 View
  52. Nyakhar S, Wang H. Effectiveness of artificial intelligence chatbots on mental health & well-being in college students: a rapid systematic review. Frontiers in Psychiatry 2025;16 View
  53. Wan Y, Nakayama M, Aldana C, Alvino F. Persona-driven generative AI in pharmaceuticals. Drug Discovery Today 2025;30(12):104520 View
  54. Choi Y, Zhunis A, Dong W, Seering J, Park S, Cha M, Chin H. Privacy disclosure to large language models: A large-scale study on awareness, benefits, and concerns in health contexts across three countries. Computers in Human Behavior Reports 2025;20:100841 View
  55. Shan J, Deng Z, Deng Z, Song D. Emotional Resonance and Self-Esteem: The Role of Humanlike Competencies From Mental Health Chatbots. IEEE Transactions on Engineering Management 2025;72:4281 View
  56. Simfa E, Sprogis D, Melbardis M. The role of human-like AI in effective human–machine communication. Discover Artificial Intelligence 2025;5(1) View
  57. Xie W, Jen E, Dougherty A, Hu H, Ho W, Cheung H. Who will turn to chatbots for self-disclosure? Exploring conversation with chatbots, self-compassion, and existential meaninglessness in American and Hong Kong adolescents. AI & SOCIETY 2025 View
  58. Kuhail M, Al-Shamaileh O, Farooq S, Shahin H, Abdelzaher F, Thomas J, Kaura N. A Systematic Review on Mental Health Chatbots: Trends, Design Principles, Evaluation Methods, and Future Research Agenda. Human Behavior and Emerging Technologies 2025;2025(1) View
  59. Howcroft A, Blake H. Empathy by Design: Reframing the Empathy Gap Between AI and Humans in Mental Health Chatbots. Information 2025;16(12):1074 View

Books/Policy Documents

  1. Porna S, Ahmad M, Vallejo R, Shahzadi I, Rahman M. Responsible Implementations of Generative AI for Multidisciplinary Use. View
  2. Sterling L. Interpersonal Relationships in the Contemporary 21st Century Society. View
  3. . How Digital Technologies Can Support Positive Psychology. View
  4. Sowbarnika A, Patra A, Kaur L, Suresh S, Srivastava S, Chawla D. Chatbots and Mental Healthcare in Psychology and Psychiatry. View
  5. Wanick V, Bazaki E, Landim A, dos Santos R, Paiva Medeiros G, Vieira T, de Barros Costa E, Moura J. Sustainable Apparel Retailing. View
  6. Shank D. The Machine Penalty. View

Conference Proceedings

  1. Shin M, Chin H, Song H, Choi Y, Choi J, Cha M. 2024 IEEE International Conference on Big Data and Smart Computing (BigComp). Context-Aware Offensive Language Detection in Human-Chatbot Conversations View
  2. Kaushik P, Renuka , Parihar S, Khalid M, Sharma U, Mary J. 2024 1st International Conference on Advances in Computing, Communication and Networking (ICAC2N). Enhancing Emotional Support Chatbots Using Deep Learning & NLP: A Study on Personalization and Effectiveness View
  3. Pan S, de Graaf M. Proceedings of the 2025 CHI Conference on Human Factors in Computing Systems. Developing a Social Support Framework: Understanding the Reciprocity in Human-Chatbot Relationship View
  4. Anthis J, Pauketat J, Ladak A, Manoli A. Proceedings of the 2025 CHI Conference on Human Factors in Computing Systems. Perceptions of Sentient AI and Other Digital Minds: Evidence from the AI, Morality, and Sentience (AIMS) Survey View
  5. Kollig F, Pater J, Nova F, Fiesler C. Proceedings of the 2025 CHI Conference on Human Factors in Computing Systems. Fictional Failures and Real-World Lessons: Ethical Speculation Through Design Fiction on Emotional Support Conversational AI View
  6. S D, Raj A S, R V. 2025 International Conference on Intelligent Computing and Control Systems (ICICCS). MindMate: AI-Powered Multilingual Mental Health Chatbot with Personalized Voice and Text Support with Rasa and Streamlit View
  7. Sundarambal B, H A, Subramanian S, Karthikeyini C, G S, N K. 2025 International Conference on Data Science, Agents & Artificial Intelligence (ICDSAAI). Mental Healthcare Chatbots: Technological Advancements, Challenges, and Opportunities View
  8. H A, G S, Chaurasiya V, N K, Sundarambal B. 2025 International Conference on Data Science, Agents & Artificial Intelligence (ICDSAAI). A Multilingual Mental Health Support Chatbot with Regional Language Capabilities Based On the AMER Model View
  9. Liu J, Lai-Chong Law E, P. H. Shum H. Proceedings of the 7th ACM Conference on Conversational User Interfaces. Exploring Artists’ and Art Viewers’ Perspectives for Art Chatbots: Implications for a Design Framework View
  10. Tiwari A, Panicker M, Kumar Singh Y, Kaliyar R. 2025 6th International Conference on Control, Communication and Computing (ICCC). Emotionally Intelligent Chatbots: Enhancing Human-Machine Interaction using BERT Transformer View
  11. Thunuguntla S, Sathwik P, Lalitya N, Surya P, Kiran K, Pallavi L. 2025 6th International Conference on Inventive Research in Computing Applications (ICIRCA). A Text-Based AI Chatbot for Emotional Support in Student Mental Health View
  12. Juhana T, Lukman S, Khwakhali U. 2025 9th International Conference on Instrumentation, Control, and Automation (ICA). Challenges and Issues for Integrated Internet of Things (IoT) of Emotional Awareness through ChatGPT Effectiveness: Review Paper View