This paper is in the following e-collection/theme issue:

Chatbots and Conversational Agents (740) Digital Health, Telehealth and e-Innovation in Clinical Settings (556) Theoretical Frameworks and Concepts (338) Mobile Health (mhealth) (3464) Research Instruments, Questionnaires, and Tools (738)

Published on in Vol 25 (2023)

This is a member publication of Imperial College London (Jisc)

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/50767, first published .
Conversational Agents in Health Care: Expert Interviews to Inform the Definition, Classification, and Conceptual Framework

Conversational Agents in Health Care: Expert Interviews to Inform the Definition, Classification, and Conceptual Framework

Conversational Agents in Health Care: Expert Interviews to Inform the Definition, Classification, and Conceptual Framework

Authors of this article:

Laura Martinengo1 Author Orcid Image ;   Xiaowen Lin1 Author Orcid Image ;   Ahmad Ishqi Jabir1, 2 Author Orcid Image ;   Tobias Kowatsch2, 3, 4, 5 Author Orcid Image ;   Rifat Atun6 Author Orcid Image ;   Josip Car7, 8 Author Orcid Image ;   Lorainne Tudor Car1, 8 Author Orcid Image
Article Authors Cited by (15) Tweetations (5) Metrics

Journals

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  5. Barth J, Schläpfer S, Schneider F, Santhanam P, Kowatsch T, Heinz P, Held U, Eicher M, Witt C. Mobile health intervention CanRelax reduces distress in people with cancer in a randomized controlled trial. npj Digital Medicine 2025;8(1) View
  6. Guerreiro M, Henriques H, Mugellini E, Angelini L. Conversational agents for pharmaceutical use: insights from the eCCo database. International Journal of Clinical Pharmacy 2025;47(4):1114 View
  7. Hamcerencu M. Artificial Intelligence in International Tourism. Proceedings of the International Conference on Business Excellence 2025;19(1):1139 View
  8. O'Brien K, Prentice S. Assessing the practicality of using freely available AI-based GPT tools for coach learning and athlete development. Frontiers in Sports and Active Living 2025;7 View
  9. MacNeill A, MacNeill L, Luke A, Doucet S. Exploring health professionals' views on the depiction of conversational agents as health professionals: a qualitative descriptive study. Frontiers in Digital Health 2025;7 View
  10. Boit S, Patil R. A Prompt Engineering Framework for Large Language Model–Based Mental Health Chatbots: Conceptual Framework. JMIR Mental Health 2025;12:e75078 View
  11. Johnson B, Bird C, Ford D, Al Haque E, Forsgren N, Zimmermann T. Facilitating Trust in AI-assisted Software Tools. ACM Transactions on Software Engineering and Methodology 2025 View
  12. Hua Y, Xia W, Bates D, Hartstein G, Kim H, Li M, Nelson B, Stromeyer IV C, King D, Suh J, Zhou L, Torous J. Standardizing and Scaffolding Health Care AI-Chatbot Evaluation: Systematic Review. JMIR AI 2025;4:e69006 View

Books/Policy Documents

  1. Lal M, Neduncheliyan S. Machine Learning Algorithms. View
  2. Funck D, Mengual M. Praxishandbuch Digitales Management. View

Conference Proceedings

  1. Mugu V, Kandimalla M, Mugu S, Sharma K. 2025 IEEE International Symposium on Ethics in Engineering, Science, and Technology (ETHICS). A Century After Jacobson v. Massachusetts: Public Health Ethical Perspectives of Large Language Models on Vaccination View