This paper is in the following e-collection/theme issue:

Mobile Health (mhealth) (3464) Extended Reality, Virtual Reality and Virtual Worlds (761) Chatbots and Conversational Agents (740)

Published on in Vol 25 (2023)

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/44479, first published .
The Influence of Anthropomorphic Cues on Patients’ Perceived Anthropomorphism, Social Presence, Trust Building, and Acceptance of Health Care Conversational Agents: Within-Subject Web-Based Experiment

The Influence of Anthropomorphic Cues on Patients’ Perceived Anthropomorphism, Social Presence, Trust Building, and Acceptance of Health Care Conversational Agents: Within-Subject Web-Based Experiment

The Influence of Anthropomorphic Cues on Patients’ Perceived Anthropomorphism, Social Presence, Trust Building, and Acceptance of Health Care Conversational Agents: Within-Subject Web-Based Experiment

Authors of this article:

Qingchuan Li1 Author Orcid Image ;   Yan Luximon2 Author Orcid Image ;   Jiaxin Zhang3 Author Orcid Image
Article Authors Cited by (32) Tweetations (3) Metrics

Journals

  1. Anisha S, Sen A, Bain C. Evaluating the Potential and Pitfalls of AI-Powered Conversational Agents as Humanlike Virtual Health Carers in the Remote Management of Noncommunicable Diseases: Scoping Review. Journal of Medical Internet Research 2024;26:e56114 View
  2. O'Kane K, Otamendi T, Silverberg N, Choi E, Sicard V, Zemek R, Healey K, Brown O, Butterfield L, Smith A, Goldfield G, Kardish R, Saab B, Ledoux A, Cairncross M. Development of Therapeutic Alliance and Social Presence in a Digital Intervention for Pediatric Concussion: Qualitative Exploratory Study. JMIR Formative Research 2024;8:e49133 View
  3. Liu W, Jiang M, Li W, Mou J. How does the anthropomorphism of AI chatbots facilitate users' reuse intention in online health consultation services? The moderating role of disease severity. Technological Forecasting and Social Change 2024;203:123407 View
  4. Kim M, Oh J, Kim D, Shin J, Lee D. Understanding User Preferences in Developing a Mental Healthcare AI Chatbot: A Conjoint Analysis Approach. International Journal of Human–Computer Interaction 2025;41(8):4813 View
  5. Mei Z, Jin S, Li W, Zhang S, Cheng X, Li Y, Wang M, Song Y, Tu W, Yin H, Wang Q, Bai Y, Xu G. Ethical risks in robot health education: A qualitative study. Nursing Ethics 2025;32(3):913 View
  6. Zhang J, Li Q. Leveraging Social Cues for Patient–Physician Interactions: The Impacts of Empathy, Interactivity and Social Validation in Mobile Medical Consultations. International Journal of Human–Computer Interaction 2025;41(12):7338 View
  7. Jin E, Ryoo Y, Kim W, Song Y. Bridging the health literacy gap through AI chatbot design: the impact of gender and doctor cues on chatbot trust and acceptance. Internet Research 2025;35(3):1299 View
  8. Lee M, Chen H, Choi E. The Influence of Anthropomorphism and Presence on the Acceptance Intention of Makeup Image Optimization Recommendation Systems Utilizing Deep Learning Technology: Focusing on the Mediating Effect of Cognitive Absorption. Journal of the Korean Society of Cosmetology 2024;30(6):1217 View
  9. Li G, Wang T, Yang M, Guo F. The Impact of Perceived Experience on Customer Privacy Concerns During AI-Human Interaction: The Chain Mediating Effect of Hedonic Value and Trust. International Journal of Human–Computer Interaction 2025;41(19):12072 View
  10. Six S, Schlesener E, Hill V, Babu S, Byrne K. Impact of Conversational and Animation Features of a Mental Health App Virtual Agent on Depressive Symptoms and User Experience Among College Students: Randomized Controlled Trial. JMIR Mental Health 2025;12:e67381 View
  11. Arora M, Kaur S, Mittal A. Analyzing the Adoption Intention of Artificial Intelligence and Robotics to Enhance the Quality of Work-Life Among Healthcare Professionals: A Hybrid SEM-ANN Approach. International Journal of Human–Computer Interaction 2025:1 View
  12. Wagner R, Costa Pinto D, Hildebrand D, Pacheco N, Dhillon G, Herter M. Algorithm Delegation: How Embedded AI Facilitates Agency Transference in Medical Services. Psychology & Marketing 2025;42(11):2902 View
  13. Liu M, Wu X. From pixels to action: Virtual influencers promoting pro-environmental behavior through anthropomorphism, credibility, and strategic messaging. Computers in Human Behavior 2025;173:108778 View
  14. Wu Q, Liu X, Zhong R. Study of adoption of AI-generated health information in video platforms using SEM and fsQCA. Aslib Journal of Information Management 2025:1 View
  15. Kumar H, Yoo S, Zavaleta Bernuy A, Shi J, Luo H, Williams J, Kuzminykh A, Anderson A, Kornfield R. Large Language Model Agents for Improving Engagement with Behavior Change Interventions: Application to Digital Mindfulness. Proceedings of the ACM on Human-Computer Interaction 2025;9(7):1 View
  16. Hamedani S, Manivannan Y, Yoke L, Ee L, Aslam S. Unveiling the Impact of AI-Chatbot Attributes and Anthropomorphic Cues in E-Commerce. Pakistan Journal of Commerce and Social Sciences 2025;19(3):441 View
  17. Van Lith T, Ong T. Material reflexivity: clay as a conduit for anthropomorphic and relational exploration in reflective practice. Reflective Practice 2025:1 View
  18. Alqasir A. The relational shift: why we need “AI Psychology” Now as a core field. Journal of Psychology and AI 2025;1(1) View
  19. Chen Y, Luo S, Yin Y. Are you willing to forgive generative AI doctors? Trust repair after failures in online health consultation services. Frontiers in Psychology 2025;16 View
  20. Moravec V, Gavurova B, Rigelsky M. “What is the latest news, Avatar Pavel?” - AI assistants in transformation processes of metaverse. Computers in Human Behavior: Artificial Humans 2025;6:100225 View
  21. Qin J, Nan Y, Li Z, Meng J. Effectiveness of Communication Competence in AI Conversational Agents for Health: Systematic Review and Meta-Analysis. Journal of Medical Internet Research 2025;27:e76296 View
  22. Markou V, Serdaris P, Antoniadis I, Spinthiropoulos K. Personalization, Trust, and Identity in AI-Based Marketing: An Empirical Study of Consumer Acceptance in Greece. Administrative Sciences 2025;15(11):440 View
  23. Jeong H. An Analysis of Virtual Influencer Marketing in Korean Beauty Brands: Effects on Consumer Attitudes and Purchase Intentions. Journal of the Korean Society of Cosmetology 2025;31(5):1067 View
  24. Jiang T, Xu Y. Human-like or machine-like? How anthropomorphic framing shapes older adults’ attitudes toward health AI. Information Processing & Management 2026;63(3):104489 View
  25. Huber R. Countering division with friendliness: How feeling understood by a friendly AI triggers both openness and resistance. Computers in Human Behavior 2026;176:108870 View
  26. Li H, Zhang W, Pan W, Chen H, Bu L, Wang S. Do Anthropomorphic Features Affect User Engagement? Exploring the Dual-Path Effects of Anthropomorphic Design on MCI User Engagement Efficacy. International Journal of Human–Computer Interaction 2025:1 View
  27. Liu Q, Liu S, Si G, Cui K. Which voice aids mental health interactions? Exploring dual-pathway effects of voice anthropomorphism of AI health chatbots on patient anxiety. Industrial Management & Data Systems 2025:1 View

Books/Policy Documents

  1. Wang X, Li Q. Human Aspects of IT for the Aged Population. View
  2. Chen C, Li Q. Human-Computer Interaction. View
  3. Israfilzade K. Consumer Behavior - Micro, Meso, and Macro Perspectives. View
  4. Tang Z, Lei X. Cross-Cultural Design. View

Conference Proceedings

  1. Wilujeng I, Kusdiyanti H, Siswanto E, Rakhmad A, Firdausi H, Putri R. 2025 16th International Conference on E-Education, E-Business, E-Management and E-Learning (IC4e). The Roles of Anthropomorphism and Perceived Usefulness on Usage Intention Of AI-Based Chatbot Application View