This paper is in the following e-collection/theme issue:

Chatbots and Conversational Agents (617) Web-based and Mobile Health Interventions (3597) Natural Language Processing (790) Digital Health Reviews (1486)

Published on in Vol 24, No 11 (2022): November

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/38525, first published .
Design and Evaluation Challenges of Conversational Agents in Health Care and Well-being: Selective Review Study

Design and Evaluation Challenges of Conversational Agents in Health Care and Well-being: Selective Review Study

Design and Evaluation Challenges of Conversational Agents in Health Care and Well-being: Selective Review Study

Authors of this article:

Ahmet Baki Kocaballi1, 2 Author Orcid Image ;   Emre Sezgin3, 4 Author Orcid Image ;   Leigh Clark5 Author Orcid Image ;   John M Carroll6 Author Orcid Image ;   Yungui Huang4 Author Orcid Image ;   Jina Huh-Yoo7 Author Orcid Image ;   Junhan Kim8 Author Orcid Image ;   Rafal Kocielnik9 Author Orcid Image ;   Yi-Chieh Lee10 Author Orcid Image ;   Lena Mamykina11 Author Orcid Image ;   Elliot G Mitchell11, 12 Author Orcid Image ;   Robert J Moore13 Author Orcid Image ;   Prasanth Murali14 Author Orcid Image ;   Elizabeth D Mynatt14 Author Orcid Image ;   Sun Young Park8, 15 Author Orcid Image ;   Alessandro Pasta16, 17 Author Orcid Image ;   Deborah Richards18 Author Orcid Image ;   Lucas M Silva19 Author Orcid Image ;   Diva Smriti7 Author Orcid Image ;   Brendan Spillane20 Author Orcid Image ;   Zhan Zhang21 Author Orcid Image ;   Tamara Zubatiy22 Author Orcid Image
Article Authors Cited by (25) Tweetations (16) Metrics

Journals

  1. Millard L, Johnson L, Neaves S, Flach P, Tilling K, Lawlor D. Collecting Food and Drink Intake Data With Voice Input: Development, Usability, and Acceptability Study. JMIR mHealth and uHealth 2023;11:e41117 View
  2. Langevin R, Berry A, Zhang J, Fockele C, Anderson L, Hsieh D, Hartzler A, Duber H, Hsieh G. Implementation Fidelity of Chatbot Screening for Social Needs: Acceptability, Feasibility, Appropriateness. Applied Clinical Informatics 2023;14(02):374 View
  3. Ivanets N, Kinkulkina M, Tikhonova Y. Digital interventions in mental health: challenges and perspectives. National Health Care (Russia) 2023;4(2):5 View
  4. Nkabane-Nkholongo E, Mokgatle M, Bickmore T, Julce C, Jack B. Adaptation of the Gabby conversational agent system to improve the sexual and reproductive health of young women in Lesotho. Frontiers in Digital Health 2023;5 View
  5. Silva L, Ankrah E, Huai Y, Epstein D. Exploring Opportunities for Multimodality and Multiple Devices in Food Journaling. Proceedings of the ACM on Human-Computer Interaction 2023;7(MHCI):1 View
  6. Zubatiy T, Mathur N, Heck L, Vickers K, Rozga A, Mynatt E. "I don't know how to help with that" - Learning from Limitations of Modern Conversational Agent Systems in Caregiving Networks. Proceedings of the ACM on Human-Computer Interaction 2023;7(CSCW2):1 View
  7. Ding H, Simmich J, Vaezipour A, Andrews N, Russell T. Evaluation framework for conversational agents with artificial intelligence in health interventions: a systematic scoping review. Journal of the American Medical Informatics Association 2024;31(3):746 View
  8. He X, Zheng X, Ding H. Existing Barriers Faced by and Future Design Recommendations for Direct-to-Consumer Health Care Artificial Intelligence Apps: Scoping Review. Journal of Medical Internet Research 2023;25:e50342 View
  9. Cuciniello M, Amorese T, Greco C, Callejas Carrión Z, Vogel C, Cordasco G, Esposito A, Duradoni M. A Synthetic Voice for an Assistive Conversational Agent: A Survey to Discover Italian Preferences regarding Synthetic Voice’s Gender and Quality Level. Human Behavior and Emerging Technologies 2023;2023:1 View
  10. Cuciniello M, Amorese T, Greco C, Carrión Z, Vogel C, Cordasco G, Esposito A. Cultural Differences in the Assessment of Synthetic Voices. International Journal of Neural Systems 2024;34(02) View
  11. Theodore Armand T, Kim H, Kim J. Digital Anti-Aging Healthcare: An Overview of the Applications of Digital Technologies in Diet Management. Journal of Personalized Medicine 2024;14(3):254 View
  12. Fundira M, Edoun E, Pradhan A. Evaluating end‐users' digital competencies and ethical perceptions of AI systems in the context of sustainable digital banking. Sustainable Development 2024;32(5):4866 View
  13. Zielke M, Zakhidov D, Lo T, Craig S, Rege R, Pyle H, Meer N, Kuo N. Exploring Social Learning in Collaborative Augmented Reality With Pedagogical Agents as Learning Companions. International Journal of Human–Computer Interaction 2025;41(4):2424 View
  14. Esquivel P, Gill K, Goldberg M, Sundaram S, Morris L, Ding D, Liew T. Voice Assistant Utilization among the Disability Community for Independent Living: A Rapid Review of Recent Evidence. Human Behavior and Emerging Technologies 2024;2024:1 View
  15. Sezgin E, Kocaballi A, Dolce M, Skeens M, Militello L, Huang Y, Stevens J, Kemper A. Chatbot for Social Need Screening and Resource Sharing With Vulnerable Families: Iterative Design and Evaluation Study. JMIR Human Factors 2024;11:e57114 View
  16. Izadi S, Forouzanfar M. Error Correction and Adaptation in Conversational AI: A Review of Techniques and Applications in Chatbots. AI 2024;5(2):803 View
  17. Wolfe B, Oh Y, Choung H, Cui X, Weinzapfel J, Cooper R, Lee H, Lehto R. Caregiving Artificial Intelligence Chatbot for Older Adults and Their Preferences, Well-Being, and Social Connectivity: Mixed-Method Study. Journal of Medical Internet Research 2025;27:e65776 View
  18. Merkel S, Schorr S. Identification of Use Cases, Target Groups, and Motivations Around Adopting Smart Speakers for Health Care and Social Care Settings: Scoping Review. JMIR AI 2025;4:e55673 View
  19. MacNeill A, Luke A, Doucet S. Individual differences in views toward healthcare conversational agents: A cross-sectional survey study. DIGITAL HEALTH 2025;11 View

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Conference Proceedings

  1. Wei C, Kim Y, Kuzminykh A. Proceedings of the 5th International Conference on Conversational User Interfaces. The Bot on Speaking Terms: The Effects of Conversation Architecture on Perceptions of Conversational Agents View
  2. Steenstra I, Murali P, Perkins R, Joseph N, Paasche-Orlow M, Bickmore T. Extended Abstracts of the CHI Conference on Human Factors in Computing Systems. Engaging and Entertaining Adolescents in Health Education Using LLM-Generated Fantasy Narrative Games and Virtual Agents View
  3. Nagpal R, Fatty S, Brizan D. 2024 16th International Conference on Human System Interaction (HSI). A Survey of Conversational Styles and Systems View