Published on in Vol 24, No 11 (2022): November

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/38525, first published .
Design and Evaluation Challenges of Conversational Agents in Health Care and Well-being: Selective Review Study

Design and Evaluation Challenges of Conversational Agents in Health Care and Well-being: Selective Review Study

Design and Evaluation Challenges of Conversational Agents in Health Care and Well-being: Selective Review Study

Ahmet Baki Kocaballi   1, 2 * , MSc, PhD ;   Emre Sezgin   3, 4 * , PhD ;   Leigh Clark   5 * , PhD ;   John M Carroll   6 , PhD ;   Yungui Huang   4 , MBA, PhD ;   Jina Huh-Yoo   7 , MHCI, PhD ;   Junhan Kim   8 , MEng ;   Rafal Kocielnik   9 , PhD ;   Yi-Chieh Lee   10 , PhD ;   Lena Mamykina   11 , PhD ;   Elliot G Mitchell   11, 12 , PhD ;   Robert J Moore   13 , PhD ;   Prasanth Murali   14 , MS ;   Elizabeth D Mynatt   14 , PhD ;   Sun Young Park   8, 15 , PhD ;   Alessandro Pasta   16, 17 , MSc, PhD ;   Deborah Richards   18 , BBus, MAppSc, PhD ;   Lucas M Silva   19 , MSc ;   Diva Smriti   7 , MSc ;   Brendan Spillane   20 , PhD ;   Zhan Zhang   21 , PhD ;   Tamara Zubatiy   22

1 Centre for Health Informatics, Macquarie University, Sydney, New South Wales, Australia

2 School of Computer Science, University of Technology Sydney, Sydney, New South Wales, Australia

3 Center for Biobehavioral Health, The Abigail Wexner Research Institute, Nationwide Children’s Hospital, Columbus, OH, United States

4 IT Research & Innovation, The Abigail Wexner Research Institute, Nationwide Children's Hospital, Columbus, OH, United States

5 Bold Insight UK, London, United Kingdom

6 College of Information Sciences and Technology, Pennsylvania State University, University Park, PA, United States

7 College of Computing and Informatics, Drexel University, Philadelphia, PA, United States

8 School of Information, University of Michigan, Ann Arbor, MI, United States

9 California Institute of Technology, Pasadena, CA, United States

10 Department of Computer Science, National University of Singapore, Singapore City, Singapore

11 Department of Biomedical Informatics, Columbia University, New York City, NY, United States

12 Steele Institute for Health Innovation, Geisinger, Danville, PA, United States

13 IBM Research - Almaden, San Jose, CA, United States

14 Khoury College of Computer Sciences, Northeastern University, Boston, MA, United States

15 School of Art and Design, University of Michigan, Ann Arbor, MI, United States

16 Cognitive Systems Section, Department of Applied Mathematics and Computer Science, Technical University of Denmark, Kongens Lyngby, Denmark

17 Demant A/S, Smørum, Denmark

18 School of Computing, Macquarie University, Sydney, New South Wales, Australia

19 Department of Informatics, University of California, Irvine, Irvine, CA, United States

20 ADAPT Centre, University College Dublin, Dublin, Ireland

21 School of Computer Science and Information Systems, Pace University, New York City, NY, United States

22 Georgia Institute of Technology, Atlanta, GA, United States

*these authors contributed equally

Corresponding Author:

  • Ahmet Baki Kocaballi, MSc, PhD
  • School of Computer Science
  • University of Technology Sydney
  • Room CB11.7.103
  • 81 Broadway
  • Sydney, New South Wales, 2007
  • Australia
  • Phone: 61 295141103
  • Email: baki.kocaballi@uts.edu.au