Published on in Vol 24 , No 11 (2022) :November

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/38525, first published .
Design and Evaluation Challenges of Conversational Agents in Health Care and Well-being: Selective Review Study

Design and Evaluation Challenges of Conversational Agents in Health Care and Well-being: Selective Review Study

Design and Evaluation Challenges of Conversational Agents in Health Care and Well-being: Selective Review Study

Ahmet Baki Kocaballi 1, 2 * , MSc, PhD ;   Emre Sezgin 3, 4 * , PhD ;   Leigh Clark 5 * , PhD ;   John M Carroll 6 , PhD ;   Yungui Huang 4 , MBA, PhD ;   Jina Huh-Yoo 7 , MHCI, PhD ;   Junhan Kim 8 , MEng ;   Rafal Kocielnik 9 , PhD ;   Yi-Chieh Lee 10 , PhD ;   Lena Mamykina 11 , PhD ;   Elliot G Mitchell 11, 12 , PhD ;   Robert J Moore 13 , PhD ;   Prasanth Murali 14 , MS ;   Elizabeth D Mynatt 14 , PhD ;   Sun Young Park 8, 15 , PhD ;   Alessandro Pasta 16, 17 , MSc, PhD ;   Deborah Richards 18 , BBus, MAppSc, PhD ;   Lucas M Silva 19 , MSc ;   Diva Smriti 7 , MSc ;   Brendan Spillane 20 , PhD ;   Zhan Zhang 21 , PhD ;   Tamara Zubatiy 22

1 Centre for Health Informatics , Macquarie University , Sydney, New South Wales , AU

2 School of Computer Science , University of Technology Sydney , Sydney, New South Wales , AU

3 Center for Biobehavioral Health , The Abigail Wexner Research Institute , Nationwide Children’s Hospital , Columbus , OH , US

4 IT Research & Innovation , The Abigail Wexner Research Institute , Nationwide Children's Hospital , Columbus , OH , US

5 Bold Insight UK , London , GB

6 College of Information Sciences and Technology , Pennsylvania State University , University Park , PA , US

7 College of Computing and Informatics , Drexel University , Philadelphia , PA , US

8 School of Information , University of Michigan , Ann Arbor , MI , US

9 California Institute of Technology , Pasadena , CA , US

10 Department of Computer Science , National University of Singapore , Singapore City , SG

11 Department of Biomedical Informatics , Columbia University , New York City , NY , US

12 Steele Institute for Health Innovation , Geisinger , Danville , PA , US

13 IBM Research - Almaden , San Jose , CA , US

14 Khoury College of Computer Sciences , Northeastern University , Boston , MA , US

15 School of Art and Design , University of Michigan , Ann Arbor , MI , US

16 Cognitive Systems Section, Department of Applied Mathematics and Computer Science , Technical University of Denmark , Kongens Lyngby , DK

17 Demant A/S , Smørum , DK

18 School of Computing , Macquarie University , Sydney, New South Wales , AU

19 Department of Informatics , University of California, Irvine , Irvine , CA , US

20 ADAPT Centre , University College Dublin , Dublin , IE

21 School of Computer Science and Information Systems , Pace University , New York City , NY , US

22 Georgia Institute of Technology , Atlanta , GA , US

*these authors contributed equally

Corresponding Author:

  • Ahmet Baki Kocaballi , MSc, PhD
  • School of Computer Science
  • University of Technology Sydney
  • Room CB11.7.103
  • 81 Broadway
  • Sydney, New South Wales
  • AU
  • Phone: 61 295141103
  • Email: baki.kocaballi@uts.edu.au