This paper is in the following e-collection/theme issue:

Digital Health Reviews (1736) Outbreak and Pandemic Preparedness and Management (1828) JMIR Theme Issue: COVID-19 Special Issue (2555) Clinical Communication, Electronic Consultation and Telehealth (766) Telehealth and Telemonitoring (2099) Health Services Research (559)

Published on in Vol 24, No 10 (2022): October

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/37436, first published .
Understanding How the Design and Implementation of Online Consultations Affect Primary Care Quality: Systematic Review of Evidence With Recommendations for Designers, Providers, and Researchers

Understanding How the Design and Implementation of Online Consultations Affect Primary Care Quality: Systematic Review of Evidence With Recommendations for Designers, Providers, and Researchers

Understanding How the Design and Implementation of Online Consultations Affect Primary Care Quality: Systematic Review of Evidence With Recommendations for Designers, Providers, and Researchers

Authors of this article:

Sarah Darley1 Author Orcid Image ;   Tessa Coulson2 Author Orcid Image ;   Niels Peek3, 4 Author Orcid Image ;   Susan Moschogianis1 Author Orcid Image ;   Sabine N van der Veer3, 5 Author Orcid Image ;   David C Wong3, 6 Author Orcid Image ;   Benjamin C Brown1, 3, 4 Author Orcid Image
Article Authors Cited by (34) Tweetations (16) Metrics

Journals

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  2. Vestesson E, De Corte K, Crellin E, Ledger J, Bakhai M, Clarke G. Consultation Rate and Mode by Deprivation in English General Practice From 2018 to 2022: Population-Based Study. JMIR Public Health and Surveillance 2023;9:e44944 View
  3. Abell B, Naicker S, Rodwell D, Donovan T, Tariq A, Baysari M, Blythe R, Parsons R, McPhail S. Identifying barriers and facilitators to successful implementation of computerized clinical decision support systems in hospitals: a NASSS framework-informed scoping review. Implementation Science 2023;18(1) View
  4. Chappell P, Dias A, Bakhai M, Ledger J, Clarke G. How is primary care access changing? A retrospective, repeated cross-sectional study of patient-initiated demand at general practices in England using a modern access model, 2019–2022. BMJ Open 2023;13(8):e072944 View
  5. Ohannessian R, Yaghobian S, Simon R, Poinsot-Chaize G, Hiridjee S, Gleize J, Pierme J, Amar N, Merlaud C, Maudoux C, Zerah B, Lescure F, Salomon J. Evaluating the Impact of Teleconsultations on Access to Ambulatory Primary Care in Medically Underserved Areas: A National Observational Cross-Sectional Multicenter Study. Telemedicine and e-Health 2024;30(2):570 View
  6. Willemsen R, Aardoom J, van der Galiën O, van de Vijver S, Chavannes N, Versluis A. A digital platform to support communication and organization in the general practice: Evaluation of healthcare usage and costs using claims data of a health insurer. International Journal of Medical Informatics 2024;181:105296 View
  7. Peek N, Sujan M, Scott P. Digital health and care: emerging from pandemic times. BMJ Health & Care Informatics 2023;30(1):e100861 View
  8. Small N, Masood Y, Stevenson F, Brown B, Sanders C, McMillan B, Atherton H, Mazumdar T, Ara N, Haqqani H, Cheraghi‐Sohi S. Exploring the experiences and preferences of South Asian patients' of primary care in England since COVID‐19. Health Expectations 2024;27(1) View
  9. Moschogianis S, Darley S, Coulson T, Peek N, Cheraghi-Sohi S, Brown B. Patient experiences of an online consultation system: a qualitative study in English primary care post-COVID-19. British Journal of General Practice 2023:BJGP.2023.0076 View
  10. Maleki Varnosfaderani S, Forouzanfar M. The Role of AI in Hospitals and Clinics: Transforming Healthcare in the 21st Century. Bioengineering 2024;11(4):337 View
  11. Ge X, Chappell P, Ledger J, Bakhai M, Clarke G. The Use of Online Consultation Systems and Patient Experience of Primary Care: Cross-Sectional Analysis Using the General Practice Patient Survey. Journal of Medical Internet Research 2024;26:e51272 View
  12. Sepúlveda S, Cravero A, Fonseca G, Antonelli L. Systematic Review on Requirements Engineering in Quantum Computing: Insights and Future Directions. Electronics 2024;13(15):2989 View
  13. Newbould J, Hocking L, Sidhu M, Daniel K. Digital First Primary Care for those with multiple long-term conditions: a rapid review of the views of stakeholders. Health and Social Care Delivery Research 2024:1 View
  14. Keuper J, van Tuyl L, de Geit E, Rijpkema C, Vis E, Batenburg R, Verheij R. The impact of eHealth use on general practice workload in the pre-COVID-19 era: a systematic review. BMC Health Services Research 2024;24(1) View
  15. Payne R, Dakin F, MacIver E, Swann N, Pring T, Clarke A, Kalin A, Moore L, Ladds E, Wherton J, Rybczynska-Bunt S, Husain L, Hemmings N, Wieringa S, Greenhalgh T. Challenges to quality in contemporary, hybrid general practice a multi-site longitudinal case study. British Journal of General Practice 2025;75(750):e1 View
  16. Kristiansen E, Atherton H, Bergmo T, Zanaboni P. Patients’ suggestions for improvements to text-based e-consultations. An online survey of users of the national health portal in Norway. Frontiers in Digital Health 2024;6 View
  17. Norberg B, Austad B, Kristiansen E, Zanaboni P, Getz L. The Impact and Wider Implications of Remote Consultations for General Practice in Norway: Qualitative Study Among Norwegian Contract General Practitioners. JMIR Formative Research 2024;8:e63068 View
  18. Luchowska K, Chmielewska M, Byszek K, Olearczyk A, Gawrońska A, Więckowska B. Contextual factors influencing the use of digital health by patients and physicians in primary care: a scoping review protocol. BMJ Open 2024;14(12):e088169 View
  19. Kristiansen E, Atherton H, Austad B, Bergmo T, Norberg B, Salisbury C, Zanaboni P. Patients’ Use of e-Consultations as an Alternative to Other General Practitioner Services: Cross-Sectional Survey Study. Journal of Medical Internet Research 2025;27:e55158 View
  20. te Boekhorst K, Kuipers S, Ribbers G, Cramm J. The complexity of home-based rehabilitation technology implementation for post-stroke motor rehabilitation in the Netherlands. BMC Health Services Research 2025;25(1) View
  21. Litchfield I, Gale N, Greenfield S, Shukla D, Burrows M. Enhancing access to primary care is critical to the future of an equitable health service: using process visualisation to understand the impact of national policy in the UK. Frontiers in Health Services 2025;4 View
  22. Dakin F, Hemmings N, Kalin A, Moore L, Ladds E, Payne R, Rosen R, Byng R, Wherton J, Wieringa S, Greenhalgh T. Technostress, technosuffering, and relational strain: a multi-method qualitative study of how remote and digital work affects staff in UK general practice. British Journal of General Practice 2025;75(752):e211 View
  23. Ban K, Greenfield S, Burrows M, Gale N, Litchfield I. Impact of the clinically oriented roles of a general practice receptionist: a systematic review with narrative synthesis. British Journal of General Practice 2025;75(752):e159 View
  24. Raudne R, Tillmann T. Acceptability of Guided Symptom Entry and Asynchronous Clinical Communication Software Among Primary Care Staff: Qualitative Study. JMIR Formative Research 2025;9:e59620 View
  25. Surdu A, Foia C, Luchian I, Trifan D, Budala D, Scutariu M, Ciupilan C, Puha B, Tatarciuc D. Telemedicine and Digital Tools in Dentistry: Enhancing Diagnosis and Remote Patient Care. Medicina 2025;61(5):826 View
  26. Patel S, Iqbal F, Lam K, Acharya A, Ashrafian H, Darzi A. Characterizing Behaviors That Influence the Implementation of Digital-Based Interventions in Health Care: Systematic Review. Journal of Medical Internet Research 2025;27:e56711 View
  27. Hidalgo-Padilla L, Dabbous M, Halvorsrud K, Beaney T, Gideon G, Gogarty E, Greenfield G, Hayhoe B, Kerr G, Raine R, Rehill N, Stewart R, Gaughran F, Pinto da Costa M. Remote Consultations in England During COVID-19: Challenges in Data Quality, Linkage, and Research Validity. Online Journal of Public Health Informatics 2025;17:e66672 View
  28. Rodrigues D, Kreif N, Darzi A, Barahona M, Mayer E. Digitalization of Access to Primary Care: Is There an Equity‐Efficiency Trade‐Off?. Health Economics 2025;34(10):1943 View
  29. Leung K. Use of an electronic consultation system in an inner city general practice: a mixed-methods service evaluation. BMJ Open Quality 2025;14(3):e002741 View
  30. Rodrigues D, Kreif N, Darzi A, Barahona M, Mayer E. Key factors behind the adoption of a patient-facing technology in primary care: a structured approach to variable importance. Health Services and Outcomes Research Methodology 2025 View
  31. Aminu A, Sinclair D, Davies K, Hall A, Wiedemann M, O’Neill T, Clegg A, Todd C. Disparities in the use of remote general practice consultations: learning from the COVID-19 pandemic, an analysis of 19 million electronic health records using OpenSAFELY. BMC Medicine 2025;23(1) View
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Books/Policy Documents

  1. Costa L, Pereira A, Amorim L, Coelho L. Remote Consultation in Primary Care. View

Conference Proceedings

  1. S M, Mariya Sunny A, Benny A, C I, Mathew S. 2025 2nd International Conference on Trends in Engineering Systems and Technologies (ICTEST). MediLoc: Navigating Healthcare with GIS Precision View