This paper is in the following e-collection/theme issue:

Email Communication, Web-Based Communication, Secure Messaging (175) Clinical Communication, Electronic Consultation and Telehealth (674) Nursing Communication (26) Digital Health, Telehealth and e-Innovation in Clinical Settings (471) Personal Health Records, Patient-Accessible Electronic Health Records, Patient Portals (632) Clinical Informatics (1142) Organizational Issues (178) Electronic Health Records (1164) Design of Processes and Workflows (132)

Published on in Vol 24, No 1 (2022): January

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/17273, first published .
Characterizing Patient-Clinician Communication in Secure Medical Messages: Retrospective Study

Characterizing Patient-Clinician Communication in Secure Medical Messages: Retrospective Study

Characterizing Patient-Clinician Communication in Secure Medical Messages: Retrospective Study

Authors of this article:

Ming Huang1 Author Orcid Image ;   Jungwei Fan1, 2 Author Orcid Image ;   Julie Prigge3 Author Orcid Image ;   Nilay D Shah2, 4 Author Orcid Image ;   Brian A Costello3 Author Orcid Image ;   Lixia Yao1 Author Orcid Image
Article Authors Cited by (21) Tweetations (4) Metrics

Journals

  1. Huang M, Khurana A, Mastorakos G, Wen A, He H, Wang L, Liu S, Wang Y, Zong N, Prigge J, Costello B, Shah N, Ting H, Fan J, Patten C, Liu H. Patient Portal Messaging for Asynchronous Virtual Care During the COVID-19 Pandemic: Retrospective Analysis. JMIR Human Factors 2022;9(2):e35187 View
  2. Wu D, Lowry P, Zhang D, Tao Y. Patient Trust in Physicians Matters—Understanding the Role of a Mobile Patient Education System and Patient-Physician Communication in Improving Patient Adherence Behavior: Field Study. Journal of Medical Internet Research 2022;24(12):e42941 View
  3. Huang M, Wen A, He H, Wang L, Liu S, Wang Y, Zong N, Yu Y, Prigge J, Costello B, Shah N, Ting H, Doubeni C, Fan J, Liu H, Patten C. Midwest rural‐urban disparities in use of patient online services for COVID‐19. The Journal of Rural Health 2022;38(4):908 View
  4. Lawal A, Menon D, Affleck E, Stafinski T. The Impact of Secure Messaging in the Treatment of Patients With Diabetes Within a Primary Care Setting: Protocol for a Scoping Review. JMIR Research Protocols 2023;12:e42339 View
  5. Gleason K, Powell D, Wec A, Zou X, Gamper M, Peereboom D, Wolff J. Patient portal interventions: a scoping review of functionality, automation used, and therapeutic elements of patient portal interventions. JAMIA Open 2023;6(3) View
  6. Bautista J, Harrell D, Hanson L, de Oliveira E, Abdul-Moheeth M, Meyer E, Khurshid A. MediLinker: a blockchain-based decentralized health information management platform for patient-centric healthcare. Frontiers in Big Data 2023;6 View
  7. Farhan W, Razmak J. Prototyping and testing an accessible e-health patient portal designed to include patients with/without vision or hearing impairments. Health and Technology 2023;13(4):639 View
  8. Gleason K, Wu M, Wec A, Powell D, Zhang T, Gamper M, Green A, Nothelle S, Amjad H, Wolff J. Use of the patient portal among older adults with diagnosed dementia and their care partners. Alzheimer's & Dementia 2023;19(12):5663 View
  9. Liu S, Wright A, Mccoy A, Huang S, Genkins J, Peterson J, Kumah-Crystal Y, Martinez W, Carew B, Mize D, Steitz B, Wright A. Using large language model to guide patients to create efficient and comprehensive clinical care message. Journal of the American Medical Informatics Association 2024;31(8):1665 View
  10. Ren Y, Wu Y, Fan J, Khurana A, Fu S, Wu D, Liu H, Huang M. Automatic uncovering of patient primary concerns in portal messages using a fusion framework of pretrained language models. Journal of the American Medical Informatics Association 2024;31(8):1714 View
  11. Hoerter J, Debbaneh P, Jiang N. Differences in Patient Secure Message Volume Among Otolaryngologists: A Retrospective Cohort Study. Annals of Otology, Rhinology & Laryngology 2024;133(10):857 View
  12. Alpert J, Amin T, Zhongyue Z, Markham M, Murphy M, Bylund C. Evaluating the SEND eHealth Application to Improve Patients’ Secure Message Writing. Journal of Cancer Education 2025;40(2):182 View
  13. Soekijad M. Efficiency paradox: Introducing secure messaging in outpatient care. Social Science & Medicine 2025;365:117578 View
  14. Dunlay S, Sangaralingham L, Lampman M, Ziegelbauer L, Smith J, Kall M, Kinnucan J, Farris K, Mattson J, Storino C, Loftus C. Implementation of Billing for Patient Portal Messages as E-visits in a Large Integrated Health System. Annals of Internal Medicine 2025;178(1):11 View
  15. Taneja S, Kalia K, Tang T, Wodchis W, Vanderhout S. Examining Health Care Provider Experiences With Patient Portal Implementation: Mixed Methods Study. Journal of Medical Internet Research 2025;27:e65967 View
  16. Nakikj D, Kreda D, Luthria K, Gehlenborg N. Patient-Generated Collections for Organizing Electronic Health Record Data to Elevate Personal Meaning, Improve Actionability, and Support Patient–Health Care Provider Communication: Think-Aloud Evaluation Study. JMIR Human Factors 2025;12:e50331 View
  17. Anderson B, Zia ul Haq M, Zhu Y, Hornback A, Cowan A, Mott M, Gallaher B, Harzand A. Development and Evaluation of a Model to Manage Patient Portal Messages. NEJM AI 2025;2(3) View
  18. Hadeed N, Ameling J, Henderson J, Bucala M, Salamey Y, Meddings J. Taming the In-Basket—How Two Simple Tools Reduced Portal Message Volume in an Academic Internal Medicine Clinic. Journal of General Internal Medicine 2025 View
  19. Liu S, Wright A, McCoy A, Huang S, Steitz B, Wright A. Detecting emergencies in patient portal messages using large language models and knowledge graph-based retrieval-augmented generation. Journal of the American Medical Informatics Association 2025 View

Conference Proceedings

  1. Zhou J, Arriaga R, Liu H, Huang M. 2022 IEEE 10th International Conference on Healthcare Informatics (ICHI). A Tale of Two Perspectives: Harvesting System Views and User Views to Understand Patient Portal Engagement View
  2. Huang M, Khurana A, Mastorakos G, Zhou J, Zong N, Yu Y, Prigge J, Patten C, Liu H, Costello B. 2023 IEEE 11th International Conference on Healthcare Informatics (ICHI). Characterizing the Users of Patient Portal Messaging: A Single Institutional Cohort Study View