This paper is in the following e-collection/theme issue:

JMIR Theme Issue: COVID-19 Special Issue (2458) Telehealth and Telemonitoring (1710) Clinical Communication, Electronic Consultation and Telehealth (611) Digital Health, Telehealth and e-Innovation in Clinical Settings (420) New Technologies (80) E-Health / Health Services Research and New Models of Care (538) Outbreak and Pandemic Preparedness and Management (1740) Case Study (25)

Published on in Vol 23, No 10 (2021): October

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/31374, first published .
Expanding Video Consultation Services at Pace and Scale in Scotland During the COVID-19 Pandemic: National Mixed Methods Case Study

Expanding Video Consultation Services at Pace and Scale in Scotland During the COVID-19 Pandemic: National Mixed Methods Case Study

Expanding Video Consultation Services at Pace and Scale in Scotland During the COVID-19 Pandemic: National Mixed Methods Case Study

Authors of this article:

Joseph Wherton1 Author Orcid Image ;   Trisha Greenhalgh1 Author Orcid Image ;   Sara E Shaw1 Author Orcid Image
Article Authors Cited by (50) Tweetations (99) Metrics Author Video

Journals

  1. Shaw S, Hughes G, Wherton J, Moore L, Rosen R, Papoutsi C, Rushforth A, Morris J, Wood G, Faulkner S, Greenhalgh T. Achieving Spread, Scale Up and Sustainability of Video Consulting Services During the COVID-19 Pandemic? Findings From a Comparative Case Study of Policy Implementation in England, Wales, Scotland and Northern Ireland. Frontiers in Digital Health 2021;3 View
  2. Greenhalgh T, Shaw S, Alvarez Nishio A, Byng R, Clarke A, Dakin F, Faulkner S, Hemmings N, Husain L, Kalin A, Ladds E, Moore L, Rosen R, Rybczynska-Bunt S, Wherton J, Wieringa S. Remote care in UK general practice: baseline data on 11 case studies. NIHR Open Research 2022;2:47 View
  3. Konteh F, Mannion R, Jacobs R. IT and the Quality and Efficiency of Mental Health Care in a Time of COVID-19: Case Study of Mental Health Providers in England. JMIR Formative Research 2022;6(12):e37533 View
  4. Weatherburn C. Digital Inclusion as a Foundation for Health Equity. Comment on “Expanding Video Consultation Services at Pace and Scale in Scotland During the COVID-19 Pandemic: National Mixed Methods Case Study”. Journal of Medical Internet Research 2022;24(2):e34702 View
  5. Greenhalgh T, Shaw S, Alvarez Nishio A, Booth A, Byng R, Clarke A, Dakin F, Davies R, Faulkner S, Hemmings N, Husain L, Kalin A, Ladds E, Moore L, Rosen R, Rybczynska-Bunt S, Wherton J, Wieringa S. Protocol: Remote care as the ‘new normal’?  Multi-site case study in UK general practice. NIHR Open Research 2022;2:46 View
  6. Husain L, Greenhalgh T, Hughes G, Finlay T, Wherton J. Desperately Seeking Intersectionality in Digital Health Disparity Research: Narrative Review to Inform a Richer Theorization of Multiple Disadvantage. Journal of Medical Internet Research 2022;24(12):e42358 View
  7. Bacon R, Hopkins S, Kellett J, Millar C, Smillie L, Sutherland R. The Benefits, Challenges and Impacts of Telehealth Student Clinical Placements for Accredited Health Programs During the COVID-19 Pandemic. Frontiers in Medicine 2022;9 View
  8. Enam A, Dreyer H, De Boer L. Individuals’ Perceptions as a Substitute for Guidelines and Evidence: Interview Study Among Clinicians on How They Choose Between In-Person and Remote Consultation. JMIR Formative Research 2022;6(5):e35950 View
  9. Duncan Millar J, Mason H, Kidd L. What is important in supporting self-management in community stroke rehabilitation? A Q methodology study. Disability and Rehabilitation 2023;45(14):2307 View
  10. Wherton J, Greenhalgh T, Hughes G, Shaw S. The Role of Information Infrastructures in Scaling up Video Consultations During COVID-19: Mixed Methods Case Study Into Opportunity, Disruption, and Exposure. Journal of Medical Internet Research 2022;24(11):e42431 View
  11. Helou S, El Helou E, Evans N, Shigematsu T, El Helou J, Kaneko M, Kiyono K. Physician eye contact in telemedicine video consultations: A cross-cultural experiment. International Journal of Medical Informatics 2022;165:104825 View
  12. McCloy K, Hughes C, Dunwoody L, Marley J, Gracey J. Effects of mindfulness‐based interventions on fatigue and psychological wellbeing in women with cancer: A systematic review and meta‐analysis of randomised control trials. Psycho-Oncology 2022;31(11):1821 View
  13. Walthall H, Schutz S, Snowball J, Vagner R, Fernandez N, Bartram E. Patients′ and clinicians′ experiences of remote consultation? A narrative synthesis. Journal of Advanced Nursing 2022;78(7):1954 View
  14. Alami H, Lehoux P, Shaw S, Papoutsi C, Rybczynska-Bunt S, Fortin J. Virtual Care and the Inverse Care Law: Implications for Policy, Practice, Research, Public and Patients. International Journal of Environmental Research and Public Health 2022;19(17):10591 View
  15. Thomas E, Taylor M, Ward E, Hwang R, Cook R, Ross J, Webb C, Harris M, Hartley C, Carswell P, Burns C, Caffery L. Beyond forced telehealth adoption: A framework to sustain telehealth among allied health services. Journal of Telemedicine and Telecare 2024;30(3):559 View
  16. Rosen R, Wieringa S, Greenhalgh T, Leone C, Rybczynska-Bunt S, Hughes G, Moore L, Shaw S, Wherton J, Byng R. Clinical risk in remote consultations in general practice: findings from in-COVID-19 pandemic qualitative research. BJGP Open 2022;6(3):BJGPO.2021.0204 View
  17. Samad L, Teague B, Elzubeir K, Moreira K, Agarwal N, Bagge S, Marriott E, Wilson J. Mental health care using video during COVID-19: service user and clinician experiences, including future preferences. Mental Health Review Journal 2023;28(1):93 View
  18. Borrelli S, Downey J, Colciago E, Fumagalli S, Nespoli A, Spiby P. Mothers’ perspectives on the potential use of video-calling during early labour in the United Kingdom and Italy: A qualitative study. Women and Birth 2023;36(4):e405 View
  19. Loría-Rebolledo L, Ryan M, Bond C, Porteous T, Murchie P, Adam R. Using a discrete choice experiment to develop a decision aid tool to inform the management of persistent pain in pharmacy: a protocol for a randomised feasibility study. BMJ Open 2022;12(9):e066379 View
  20. Greenhalgh T, Shaw S, Alvarez Nishio A, Byng R, Clarke A, Dakin F, Faulkner S, Hemmings N, Husain L, Kalin A, Ladds E, Moore L, Rosen R, Rybczynska-Bunt S, Wherton J, Wieringa S. Remote care in UK general practice: baseline data on 11 case studies. NIHR Open Research 2022;2:47 View
  21. Greenhalgh T, Ladds E, Hughes G, Moore L, Wherton J, Shaw S, Papoutsi C, Wieringa S, Rosen R, Rushforth A, Rybczynska-Bunt S. Why do GPs rarely do video consultations? qualitative study in UK general practice. British Journal of General Practice 2022;72(718):e351 View
  22. Morton L, Stelfox K, Beasley M, Jones G, Macfarlane G, Murchie P, Paton J, Hollick R. Lessons from experiences of accessing healthcare during the pandemic for remobilizing rheumatology services: a national mixed methods study. Rheumatology Advances in Practice 2022;6(1) View
  23. Ladds E, Khan M, Moore L, Kalin A, Greenhalgh T. The impact of remote care approaches on continuity in primary care: a mixed-studies systematic review. British Journal of General Practice 2023;73(730):e374 View
  24. Helou S, El Helou E, Shigematsu T, Evans N, El Helou J, Kaneko M, Kiyono K. Physician Eye Contact in Telemedicine Video Consultations: A Cross-Cultural Experiment. SSRN Electronic Journal 2022 View
  25. Pickard Strange M, Booth A, Akiki M, Wieringa S, Shaw S. The Role of Virtual Consulting in Developing Environmentally Sustainable Health Care: Systematic Literature Review. Journal of Medical Internet Research 2023;25:e44823 View
  26. Hughes G, Rybczynska-Bunt S, Shasha'h S, Greene S, Shaw S, Greenhalgh T. Protocol: How can people with social care needs be supported through processes of digital care navigation to access remote primary care? A multi-site case study in UK general practice of remote care as the ‘new normal’.. NIHR Open Research 2023;3:17 View
  27. Moore L, Hughes G, Wherton J, Shaw S. ‘When the visible body is no longer the seer’: The phenomenology of perception and the clinical gaze in video consultations. Sociology of Health & Illness 2024;46(3):418 View
  28. Constantin A, Atkinson M, Bernabeu M, Buckmaster F, Dhillon B, McTrusty A, Strang N, Williams R. Optometrists' Perspectives Regarding Artificial Intelligence Aids and Contributing Retinal Images to a Repository: Web-Based Interview Study. JMIR Human Factors 2023;10:e40887 View
  29. Williams J, Johns G, Phipps K, Khalil S, Ogonovsky M, Ahuja A. Online survey and interview evaluation to explore the use of video consulting among Allied Health Professionals during the COVID-19 pandemic. BMJ Open 2023;13(5):e068176 View
  30. Stummer F, Voggenberger L, Gomez Pellin M, van Poel E, Willems S, Hoffmann K. Insights into the use of telemedicine in primary care in times of the SARS-CoV-2 pandemic - a cross-sectional analysis based on the international PRICOV-19 study in Austria. BMC Primary Care 2023;24(S1) View
  31. Chappell P, Dias A, Bakhai M, Ledger J, Clarke G. How is primary care access changing? A retrospective, repeated cross-sectional study of patient-initiated demand at general practices in England using a modern access model, 2019–2022. BMJ Open 2023;13(8):e072944 View
  32. Tay Wee Teck J, Gittins R, Zlatkute G, Oteo Pérez A, Galea-Singer S, Baldacchino A. Developing a Theoretically Informed Implementation Model for Telemedicine-Delivered Medication for Opioid Use Disorder: Qualitative Study With Key Informants. JMIR Mental Health 2023;10:e47186 View
  33. Assing Hvidt E, Atherton H, Keuper J, Kristiansen E, Lüchau E, Lønnebakke Norberg B, Steinhäuser J, van den Heuvel J, van Tuyl L. Low Adoption of Video Consultations in Post–COVID-19 General Practice in Northern Europe: Barriers to Use and Potential Action Points. Journal of Medical Internet Research 2023;25:e47173 View
  34. Borrelli S, Fumagalli S, Colciago E, Downey J, Spiby H, Nespoli A. How should a video-call service for early labour be provided? A qualitative study of midwives’ perspectives in the United Kingdom and Italy. Women and Birth 2023;36(6):504 View
  35. Boldea G, Caragea D, Nicolcescu P, Pădureanu V, Rădulescu D, Boldea A, Georgescu I, Georgescu E. Effect of the COVID‑19 pandemic on the management and outcomes of patients with traumatic injuries (Review). Biomedical Reports 2023;19(4) View
  36. Seuren L, Gilbert A, Ramdharry G, Walumbe J, Shaw S. Video analysis of communication by physiotherapists and patients in video consultations: a qualitative study using conversation analysis. Physiotherapy 2024;123:30 View
  37. Tan M, Kang G, Fong R, Cheong N, Shi H, Tan N. Patients’ perspectives on video consultation for non-communicable diseases: a qualitative study in Singapore. BJGP Open 2023;7(4):BJGPO.2023.0103 View
  38. Lapointe-Shaw L, Salahub C, Austin P, Bai L, Bhatia R, Bird C, Glazier R, Hedden L, Ivers N, Martin D, Shuldiner J, Spithoff S, Tadrous M, Kiran T. Virtual Visits With Own Family Physician vs Outside Family Physician and Emergency Department Use. JAMA Network Open 2023;6(12):e2349452 View
  39. Weik L, Fehring L, Mortsiefer A, Meister S. Big 5 Personality Traits and Individual- and Practice-Related Characteristics as Influencing Factors of Digital Maturity in General Practices: Quantitative Web-Based Survey Study. Journal of Medical Internet Research 2024;26:e52085 View
  40. Nebsbjerg M, Vestergaard C, Bomholt K, Christensen M, Huibers L. Use of Video in Telephone Triage in Out-of-Hours Primary Care: Register-Based Study. JMIR Medical Informatics 2024;12:e47039 View
  41. Papadopoulos P, Soflano M, Connolly T. A Digital Health Intervention Platform (Active and Independent Management System) to Enhance the Rehabilitation Experience for Orthopedic Joint Replacement Patients: Usability Evaluation Study. JMIR Human Factors 2024;11:e50430 View
  42. Møller O, Vange S, Borsch A, Dam T, Jensen A, Jervelund S. Medical specialists’ use and opinion of video consultation in Denmark: a survey study. BMC Health Services Research 2024;24(1) View
  43. Maaß L, Angoumis K, Freye M, Pan C. Mapping Digital Public Health Interventions Among Existing Digital Technologies and Internet-Based Interventions to Maintain and Improve Population Health in Practice: Scoping Review. Journal of Medical Internet Research 2024;26:e53927 View
  44. Rzewuska Díaz M, Locock L, Keen A, Melvin M, Myhill A, Ramsay C. Implementation of a Web-Based Outpatient Asynchronous Consultation Service: Mixed Methods Study. Journal of Medical Internet Research 2024;26:e48092 View
  45. Liu Z, Brandon-Jones A, Vasilakis C. Unpacking patient engagement in remote consultation. International Journal of Operations & Production Management 2024;44(13):157 View
  46. Nebsbjerg M, Bomholt K, Vestergaard C, Christensen M, Huibers L. The Added Value of Using Video in Out-of-Hours Primary Care Telephone Triage Among General Practitioners: Cross-Sectional Survey Study. JMIR Human Factors 2024;11:e52301 View
  47. Wanderås M, Abildsnes E, Thygesen E, Martinez S. Hammering nails with a screwdriver: how GPs perceive video consultations. BJGP Open 2024:BJGPO.2024.0010 View
  48. Evans C, Clancy G, Evans K, Booth A, Nazmeen B, Sunney C, Clowes M, Jones N, Timmons S, Spiby H. Optimising digital clinical consultations in maternity care: a realist review and implementation principles. BMJ Open 2024;14(10):e079153 View
  49. Alami H, Lehoux P, E. Shaw S, Niang M, Malas K, Fortin J. To What Extent Can Digital Health Technologies Comply With the Principles of Responsible Innovation? Practice-and Policy-Oriented Research Insights Regarding an Organisational and Systemic Issue. International Journal of Health Policy and Management 2024;13:8061 View

Books/Policy Documents

  1. Trippner-Hrabi J, Chądzyński J, Kam A. Ethics and Innovation in Public Administration. View