Published on in Vol 14, No 1 (2012): Jan-Feb

A Changing Landscape of Physician Quality Reporting: Analysis of Patients’ Online Ratings of Their Physicians Over a 5-Year Period

A Changing Landscape of Physician Quality Reporting: Analysis of Patients’ Online Ratings of Their Physicians Over a 5-Year Period

A Changing Landscape of Physician Quality Reporting: Analysis of Patients’ Online Ratings of Their Physicians Over a 5-Year Period

Journals

  1. Smith B, Lynch W, Markow C, Lifsey S, Slover M. Consumers’ Understanding of and Interest in Provider- Versus Practice-Level Quality Characteristics. American Journal of Medical Quality 2015;30(4):367 View
  2. Kauk J, Hill A, Althausen P. Healthcare Fundamentals. Journal of Orthopaedic Trauma 2014;28(Supplement 1):S25 View
  3. Xu Y, Armony M. The Effect of Online Reviews on Physician Demand: A Structural Model of Patient Choice. SSRN Electronic Journal 2016 View
  4. Patel S, Cain R, Neailey K, Hooberman L. Public Awareness, Usage, and Predictors for the Use of Doctor Rating Websites: Cross-Sectional Study in England. Journal of Medical Internet Research 2018;20(7):e243 View
  5. Zhang S, Wang J, Chiu Y, Hsu Y. Exploring Types of Information Sources Used When Choosing Doctors: Observational Study in an Online Health Care Community. Journal of Medical Internet Research 2020;22(9):e20910 View
  6. Ferrara S, Hopman W, Leveridge M. Diagnosis, Bedside Manner and Comment Style are Predictive Factors in Online Ratings of Urologists. Urology Practice 2014;1(3):117 View
  7. Emmert M, Wiener M. What factors determine the intention to use hospital report cards? The perspectives of users and non-users. Patient Education and Counseling 2017;100(7):1394 View
  8. Greaves F, Ramirez-Cano D, Millett C, Darzi A, Donaldson L. Use of Sentiment Analysis for Capturing Patient Experience From Free-Text Comments Posted Online. Journal of Medical Internet Research 2013;15(11):e239 View
  9. Rubin D, Singh S, Young G. Tax-Exempt Hospitals and Community Benefit: New Directions in Policy and Practice. Annual Review of Public Health 2015;36(1):545 View
  10. Velasco B, Chien B, Kwon J, Miller C. Online Ratings and Reviews of American Orthopaedic Foot and Ankle Surgeons. Foot & Ankle Specialist 2020;13(1):43 View
  11. Bidmon S, Elshiewy O, Terlutter R, Boztug Y. What Patients Value in Physicians: Analyzing Drivers of Patient Satisfaction Using Physician-Rating Website Data. Journal of Medical Internet Research 2020;22(2):e13830 View
  12. Griffis H, Kilaru A, Werner R, Asch D, Hershey J, Hill S, Ha Y, Sellers A, Mahoney K, Merchant R. Use of Social Media Across US Hospitals: Descriptive Analysis of Adoption and Utilization. Journal of Medical Internet Research 2014;16(11):e264 View
  13. Wiley M, Rivas R, Hristidis V. Provider attributes correlation analysis to their referral frequency and awards. BMC Health Services Research 2016;16(1) View
  14. Zhou J, Zuo M, Ye C. Understanding the factors influencing health professionals’ online voluntary behaviors: Evidence from YiXinLi, a Chinese online health community for mental health. International Journal of Medical Informatics 2019;130:103939 View
  15. Shetty P, Rivas R, Hristidis V. Correlating Ratings of Health Insurance Plans to Their Providers' Attributes. Journal of Medical Internet Research 2016;18(10):e279 View
  16. Smith E, Clarke C, Linnemeyer S, Singer M. What Do Your Patients Think of You? An Analysis of 84 230 Physician Review Website Reviews in Ophthalmology. Ophthalmology 2020;127(3):426 View
  17. McLennan S, Strech D, Kahrass H. Why are so few patients rating their physicians on German physician rating websites? A qualitative study. BMC Health Services Research 2018;18(1) View
  18. Wang L, Yan L, Guo X, Heim G. Modeling Physicianss Dynamic Behaviors in an Online Healthcare Community: An Empirical Study Using a Vector Autoregression Approach. SSRN Electronic Journal 2017 View
  19. Pelliccia F, Coats A, Pani L, Gaudio C, Rosano G. Transparency in medical research: Time for a paradigm shift. Clinical Trials and Regulatory Science in Cardiology 2015;2-3:1 View
  20. Bidmon S, Terlutter R, Röttl J. What Explains Usage of Mobile Physician-Rating Apps? Results From a Web-Based Questionnaire. Journal of Medical Internet Research 2014;16(6):e148 View
  21. McLennan S. Quantitative Ratings and Narrative Comments on Swiss Physician Rating Websites: Frequency Analysis. Journal of Medical Internet Research 2019;21(7):e13816 View
  22. Pike C, Zillioux J, Rapp D. Online Ratings of Urologists: Comprehensive Analysis. Journal of Medical Internet Research 2019;21(7):e12436 View
  23. Shah A, Yan X, Shah S, Shah S, Mamirkulova G. Exploring the impact of online information signals in leveraging the economic returns of physicians. Journal of Biomedical Informatics 2019;98:103272 View
  24. Han X, Qu J, Zhang T. Exploring the impact of review valence, disease risk, and trust on patient choice based on online physician reviews. Telematics and Informatics 2019;45:101276 View
  25. Shamdas M, Mehta N, Patel N. Why tomorrow’s doctors need to go .com. Medical Teacher 2015;37(2):203 View
  26. Smith M, Bednarz L, Nordby P, Fink J, Greenlee R, Bolt D, Magnan E. Increasing Consumer Engagement by Tailoring a Public Reporting Website on the Quality of Diabetes Care: A Qualitative Study. Journal of Medical Internet Research 2016;18(12):e332 View
  27. Gilbert K, Hawkins C, Hughes D, Patel K, Gogia N, Sekhar A, Duszak R. Physician Rating Websites: Do Radiologists Have an Online Presence?. Journal of the American College of Radiology 2015;12(8):867 View
  28. Huang C, Goo J, Behara R, Agarwal A. Clinical Decision Support System for Managing COPD-Related Readmission Risk. Information Systems Frontiers 2020;22(3):735 View
  29. Okike K, Uhr N, Shin S, Xie K, Kim C, Funahashi T, Kanter M. A Comparison of Online Physician Ratings and Internal Patient-Submitted Ratings from a Large Healthcare System. Journal of General Internal Medicine 2019;34(11):2575 View
  30. Tran N, Lee J. Online Reviews as Health Data: Examining the Association Between Availability of Health Care Services and Patient Star Ratings Exemplified by the Yelp Academic Dataset. JMIR Public Health and Surveillance 2017;3(3):e43 View
  31. Emmert M, Taheri-Zadeh F, Kolb B, Sander U. Public reporting of hospital quality shows inconsistent ranking results. Health Policy 2017;121(1):17 View
  32. Powell J, Boylan A, Greaves F. Harnessing patient feedback data: A challenge for policy and service improvement. DIGITAL HEALTH 2015;1:205520761561791 View
  33. Atherton H, Fleming J, Williams V, Powell J. Online patient feedback: a cross-sectional survey of the attitudes and experiences of United Kingdom health care professionals. Journal of Health Services Research & Policy 2019;24(4):235 View
  34. Torrent-Sellens J, Díaz-Chao Á, Soler-Ramos I, Saigí-Rubió F. Modelling and Predicting eHealth Usage in Europe: A Multidimensional Approach From an Online Survey of 13,000 European Union Internet Users. Journal of Medical Internet Research 2016;18(7):e188 View
  35. Lantzy S, Anderson D. Can Consumers Use Online Reviews to Avoid Unsuitable Doctors? Evidence From RateMDs.com and the Federation of State Medical Boards. Decision Sciences 2020;51(4):962 View
  36. Li S, Feng B, Chen M, Bell R. Physician Review Websites: Effects of the Proportion and Position of Negative Reviews on Readers’ Willingness to Choose the Doctor. Journal of Health Communication 2015;20(4):453 View
  37. Emmert M, Adelhardt T, Sander U, Wambach V, Lindenthal J. A cross-sectional study assessing the association between online ratings and structural and quality of care measures: results from two German physician rating websites. BMC Health Services Research 2015;15(1) View
  38. Bilello J, Patel S, Potluri V, Gill G, Bagherpour A. Characterizing the Online Presence of Interventional Radiologists: A Potential Marketing Opportunity. Cureus 2020 View
  39. Murphy G, Awad M, Osterberg E, Gaither T, Chumnarnsongkhroh T, Washington S, Breyer B. Web-Based Physician Ratings for California Physicians on Probation. Journal of Medical Internet Research 2017;19(8):e254 View
  40. Patel S, Cain R, Neailey K, Hooberman L. General Practitioners’ Concerns About Online Patient Feedback: Findings From a Descriptive Exploratory Qualitative Study in England. Journal of Medical Internet Research 2015;17(12):e276 View
  41. Yaraghi N, Wang W, Gao G, Agarwal R. How Online Quality Ratings Influence Patients’ Choice of Medical Providers: Controlled Experimental Survey Study. Journal of Medical Internet Research 2018;20(3):e99 View
  42. Emmert M, Meier F, Pisch F, Sander U. Physician Choice Making and Characteristics Associated With Using Physician-Rating Websites: Cross-Sectional Study. Journal of Medical Internet Research 2013;15(8):e187 View
  43. Lagu T, Goff S, Hannon N, Shatz A, Lindenauer P. A Mixed-Methods Analysis of Patient Reviews of Hospital Care in England: Implications for Public Reporting of Health Care Quality Data in the United States. The Joint Commission Journal on Quality and Patient Safety 2013;39(1):7 View
  44. Atkinson S. Current status of online rating of Australian doctors. Australian Journal of Primary Health 2014;20(3):222 View
  45. Gallone M, Tafuri S, Preziosa V, Quarto M, Germinario C. How Italian hospital Web sites communicate risk management strategies: The case of hospital-acquired infections. American Journal of Infection Control 2014;42(7):813 View
  46. Samora J, Lifchez S, Blazar P. Physician-Rating Web Sites: Ethical Implications. The Journal of Hand Surgery 2016;41(1):104 View
  47. Donnally C, Roth E, Li D, Maguire J, McCormick J, Barker G, Rivera S, Lebwohl N. Analysis of Internet Review Site Comments for Spine Surgeons. Spine 2018;43(24):1725 View
  48. Terlutter R, Bidmon S, Röttl J. Who Uses Physician-Rating Websites? Differences in Sociodemographic Variables, Psychographic Variables, and Health Status of Users and Nonusers of Physician-Rating Websites. Journal of Medical Internet Research 2014;16(3):e97 View
  49. Saifee D, Zheng Z, Bardhan I, Lahiri A. Are Online Reviews of Physicians Reliable Indicators of Clinical Outcomes? A Focus on Chronic Disease Management. Information Systems Research 2020;31(4):1282 View
  50. Grob R, Schlesinger M, Parker A, Shaller D, Barre L, Martino S, Finucane M, Rybowski L, Cerully J. Breaking Narrative Ground: Innovative Methods for Rigorously Eliciting and Assessing Patient Narratives. Health Services Research 2016;51(S2):1248 View
  51. Mejia J, Mankad S, Gopal A. Service Quality Using Text Mining: Measurement and Consequences. Manufacturing & Service Operations Management 2021;23(6):1354 View
  52. McLennan S. Rejected Online Feedback From a Swiss Physician Rating Website Between 2008 and 2017: Analysis of 2352 Ratings. Journal of Medical Internet Research 2020;22(8):e18374 View
  53. Sander U, Kolb B, Taheri F, Patzelt C, Emmert M. Verstehen Laien Informationen über die Krankenhausqualität? Eine empirische Überprüfung am Beispiel der risikoadjustierten Mortalität. Zeitschrift für Evidenz, Fortbildung und Qualität im Gesundheitswesen 2017;127-128:21 View
  54. Bardach N. Raising up the voices of the closest observers of care. BMJ Quality & Safety 2018;27(2):96 View
  55. Grabner-Kräuter S, Waiguny M. Insights Into the Impact of Online Physician Reviews on Patients’ Decision Making: Randomized Experiment. Journal of Medical Internet Research 2015;17(4):e93 View
  56. Lee Y, Wu W. Effects of Medical Disputes on Internet Communications of Negative Emotions and Negative Online Word-of-Mouth. Psychological Reports 2015;117(1):251 View
  57. Hao H, Zhang K, Wang W, Gao G. A tale of two countries: International comparison of online doctor reviews between China and the United States. International Journal of Medical Informatics 2017;99:37 View
  58. Haskins I, Krpata D, Rosen M, Perez A, Tastaldi L, Butler R, Rosenblatt S, Prabhu A. Online Surgeon Ratings and Outcomes in Hernia Surgery: An Americas Hernia Society Quality Collaborative Analysis. Journal of the American College of Surgeons 2017;225(5):582 View
  59. Goshtasbi K, Lehrich B, Moshtaghi O, Abouzari M, Sahyouni R, Bagheri K, Moshtaghi A, Tajran S, Lee L, Lin H, Djalilian H. Patients’ Online Perception and Ratings of Neurotologists. Otology & Neurotology 2019;40(1):139 View
  60. Rothenfluh F, Schulz P. Physician Rating Websites: What Aspects Are Important to Identify a Good Doctor, and Are Patients Capable of Assessing Them? A Mixed-Methods Approach Including Physicians’ and Health Care Consumers’ Perspectives. Journal of Medical Internet Research 2017;19(5):e127 View
  61. Shah A, Yan X, Shah S, Mamirkulova G. Mining patient opinion to evaluate the service quality in healthcare: a deep-learning approach. Journal of Ambient Intelligence and Humanized Computing 2020;11(7):2925 View
  62. van de Belt T, Engelen L, Verhoef L, van der Weide M, Schoonhoven L, Kool R. Using Patient Experiences on Dutch Social Media to Supervise Health Care Services: Exploratory Study. Journal of Medical Internet Research 2015;17(1):e7 View
  63. Kordzadeh N. Toward quality transparency in healthcare: Exploring hospital-operated online physician review systems in northeastern United States. Health Policy and Technology 2020;9(1):56 View
  64. Deng Z, Hong Z, Zhang W, Evans R, Chen Y. The Effect of Online Effort and Reputation of Physicians on Patients’ Choice: 3-Wave Data Analysis of China’s Good Doctor Website. Journal of Medical Internet Research 2019;21(3):e10170 View
  65. Schumacher K, Lee J, Pasquali S. Social media in paediatric heart disease: professional use and opportunities to improve cardiac care. Cardiology in the Young 2015;25(8):1584 View
  66. Merrell J, Levy B, Johnson D. Patient Assessments and Online Ratings of Quality Care: A “Wake-Up Call” for Providers. American Journal of Gastroenterology 2013;108(11):1676 View
  67. Emmert M, Meier F, Heider A, Dürr C, Sander U. What do patients say about their physicians? An analysis of 3000 narrative comments posted on a German physician rating website. Health Policy 2014;118(1):66 View
  68. Trehan S, Nguyen J, Marx R, Cross M, Pan T, Daluiski A, Lyman S. Online Patient Ratings Are Not Correlated with Total Knee Replacement Surgeon–Specific Outcomes. HSS Journal ® 2018;14(2):177 View
  69. Burkle C, Keegan M. Popularity of internet physician rating sites and their apparent influence on patients’ choices of physicians. BMC Health Services Research 2015;15(1) View
  70. Emmert M, Meier F. An Analysis of Online Evaluations on a Physician Rating Website: Evidence From a German Public Reporting Instrument. Journal of Medical Internet Research 2013;15(8):e157 View
  71. Emmert M, Sauter L, Jablonski L, Sander U, Taheri-Zadeh F. Do Physicians Respond to Web-Based Patient Ratings? An Analysis of Physicians’ Responses to More Than One Million Web-Based Ratings Over a Six-Year Period. Journal of Medical Internet Research 2017;19(7):e275 View
  72. Prabhu A, Kim C, De Guzman E, Zhao E, Madill E, Cohen J, Hansberry D, Agarwal N, Heron D, Beriwal S. Reputation Management and Content Control: An Analysis of Radiation Oncologists' Digital Identities. International Journal of Radiation Oncology*Biology*Physics 2017;99(5):1083 View
  73. Burn M, Lintner D, Cosculluela P, Varner K, Liberman S, McCulloch P, Harris J. Physician Rating Scales Do Not Accurately Rate Physicians. Orthopedics 2018;41(4) View
  74. Ricciardi B, Waddell B, Nodzo S, Lange J, Nocon A, Amundsen S, Tarity T, McLawhorn A. Provider-Initiated Patient Satisfaction Reporting Yields Improved Physician Ratings Relative to Online Rating Websites. Orthopedics 2017;40(5):304 View
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  76. Kilaru A, Meisel Z, Paciotti B, Ha Y, Smith R, Ranard B, Merchant R. What do patients say about emergency departments in online reviews? A qualitative study. BMJ Quality & Safety 2016;25(1):14 View
  77. Shandley L, Hipp H, Anderson-Bialis J, Anderson-Bialis D, Boulet S, McKenzie L, Kawwass J. Patient-centered care: factors associated with reporting a positive experience at United States fertility clinics. Fertility and Sterility 2020;113(4):797 View
  78. Lewis P, Kobayashi E, Gupta S. An Online Review of Plastic Surgeons in Southern California. Annals of Plastic Surgery 2015;74(Supplement 1):S66 View
  79. Zhang W, Deng Z, Hong Z, Evans R, Ma J, Zhang H. Unhappy Patients Are Not Alike: Content Analysis of the Negative Comments from China's Good Doctor Website. Journal of Medical Internet Research 2018;20(1):e35 View
  80. Wang L, Yan L, Zhou T, Guo X, Heim G. Understanding Physicians’ Online-Offline Behavior Dynamics: An Empirical Study. Information Systems Research 2020;31(2):537 View
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  114. Haglin J, Eltorai A, Kalagara S, Kingrey B, Durand W, Aidlen J, Daniels A. Patient-Rated Trust of Spine Surgeons: Influencing Factors. Global Spine Journal 2018;8(7):728 View
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  118. Rivas R, Montazeri N, Le N, Hristidis V. Automatic Classification of Online Doctor Reviews: Evaluation of Text Classifier Algorithms. Journal of Medical Internet Research 2018;20(11):e11141 View
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  124. Carbonell G, Meshi D, Brand M. The Use of Recommendations on Physician Rating Websites: The Number of Raters Makes the Difference When Adjusting Decisions. Health Communication 2019;34(13):1653 View
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  130. Liu J, Matelski J, Cram P, Urbach D, Bell C. Association Between Online Physician Ratings and Cardiac Surgery Mortality. Circulation: Cardiovascular Quality and Outcomes 2016;9(6):788 View
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  133. McLennan S, Strech D, Reimann S. Developments in the Frequency of Ratings and Evaluation Tendencies: A Review of German Physician Rating Websites. Journal of Medical Internet Research 2017;19(8):e299 View
  134. Liu J, Matelski J, Bell C. Scope, Breadth, and Differences in Online Physician Ratings Related to Geography, Specialty, and Year: Observational Retrospective Study. Journal of Medical Internet Research 2018;20(3):e76 View
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  137. Shukla A, Gao G, Agarwal R. How Digital Word-of-Mouth Affects Consumer Decision Making: Evidence from Doctor Appointment Booking. Management Science 2021;67(3):1546 View
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  143. Kleefstra S, Zandbelt L, Borghans I, de Haes H, Kool R. Investigating the Potential Contribution of Patient Rating Sites to Hospital Supervision: Exploratory Results From an Interview Study in the Netherlands. Journal of Medical Internet Research 2016;18(7):e201 View
  144. King D, Zaman S, Zaman S, Kahlon G, Naik A, Jessel A, Nanavati N, Shah A, Cox B, Darzi A. Identifying Quality Indicators Used by Patients to Choose Secondary Health Care Providers: A Mixed Methods Approach. JMIR mHealth and uHealth 2015;3(2):e65 View
  145. Quigley B, Sova C, Brenner D, Keefer L, Sitrin M, Radziwon C, Krasner S, Lackner J. (Can’t Get No) Patient Satisfaction. Journal of Clinical Gastroenterology 2018;52(7):614 View
  146. Houman J, Weinberger J, Caron A, Hannemann A, Zaliznyak M, Patel D, Moradzadeh A, Daskivich T. Association of Social Media Presence with Online Physician Ratings and Surgical Volume Among California Urologists: Observational Study. Journal of Medical Internet Research 2019;21(8):e10195 View
  147. Yu J, Jena A, Mandic P, Golberstein E. Factors Associated with Psychiatrist Opt-out from US Medicare: an Observational Study. Journal of General Internal Medicine 2019;34(11):2460 View
  148. Skrypczak A, Tressel W, Ghayour S, Khosravi R, Ramsay D. Negative online reviews of orthodontists: Content analysis of complaints posted by dissatisfied patients. American Journal of Orthodontics and Dentofacial Orthopedics 2020;158(2):237 View
  149. Lu S, Rui H. Can We Trust Online Physician Ratings? Evidence from Cardiac Surgeons in Florida. Management Science 2018;64(6):2557 View
  150. Meszmer N, Jaegers L, Schöffski O, Emmert M. Spiegeln Onlinebewertungen Strukturunterschiede in der Versorgung wider? Eine Analyse am Beispiel von Arztbewertungsportalen. Zeitschrift für Evidenz, Fortbildung und Qualität im Gesundheitswesen 2018;131-132:73 View
  151. Li S, Lee-Won R, McKnight J. Effects of Online Physician Reviews and Physician Gender on Perceptions of Physician Skills and Primary Care Physician (PCP) Selection. Health Communication 2019;34(11):1250 View
  152. Yu J, Samuel L, Yalçin S, Sultan A, Kamath A. Patient-Recorded Physician Ratings: What Can We Learn From 11,527 Online Reviews of Orthopedic Surgeons?. The Journal of Arthroplasty 2020;35(6):S364 View
  153. Greaves F, Pape U, Lee H, Smith D, Darzi A, Majeed A, Millett C. Patients’ Ratings of Family Physician Practices on the Internet: Usage and Associations With Conventional Measures of Quality in the English National Health Service. Journal of Medical Internet Research 2012;14(5):e146 View
  154. Xie B, Wang M, Feldman R, Zhou L. Internet Use Frequency and Patient-Centered Care: Measuring Patient Preferences for Participation Using the Health Information Wants Questionnaire. Journal of Medical Internet Research 2013;15(7):e132 View
  155. Agarwal R, Dugas M, Gao G, Kannan P. Emerging technologies and analytics for a new era of value-centered marketing in healthcare. Journal of the Academy of Marketing Science 2020;48(1):9 View
  156. Vijayasarathi A, Loehfelm T, Duszak R, Hawkins C. JOURNAL CLUB: Radiologists' Online Identities: What Patients Find When They Search Radiologists by Name. American Journal of Roentgenology 2016;207(5):952 View
  157. Mejia J, Mankad S, Gopal A. A for Effort? Using the Crowd to Identify Moral Hazard in New York City Restaurant Hygiene Inspections. Information Systems Research 2019;30(4):1363 View
  158. Calixto N, Chiao W, Durr M, Jiang N. Factors Impacting Online Ratings for Otolaryngologists. Annals of Otology, Rhinology & Laryngology 2018;127(8):521 View
  159. Aydin M, Gokcen H. Factors considered by patients in provider selection for elective specialty surgery: A questionnaire-based survey. International Journal of Surgery 2019;69:43 View
  160. Hao H, Zhang K. The Voice of Chinese Health Consumers: A Text Mining Approach to Web-Based Physician Reviews. Journal of Medical Internet Research 2016;18(5):e108 View
  161. Emmert M, Sander U, Pisch F. Eight Questions About Physician-Rating Websites: A Systematic Review. Journal of Medical Internet Research 2013;15(2):e24 View
  162. Li Y, Ma X, Song J, Yang Y, Ju X. Exploring the Effects of Online Rating and the Activeness of Physicians on the Number of Patients in an Online Health Community. Telemedicine and e-Health 2019;25(11):1090 View
  163. Jack R, Burn M, McCulloch P, Liberman S, Varner K, Harris J. Does experience matter? A meta-analysis of physician rating websites of Orthopaedic Surgeons. MUSCULOSKELETAL SURGERY 2018;102(1):63 View
  164. Jones R, Young K, Munro J, Miller H, Brelsford S, Aronsson J, Goodman B, Peters J. Including the online feedback site, Patient Opinion, in the nursing curriculum: Exploratory study. Nurse Education Today 2017;57:40 View
  165. Shukla A, Wang W, Gao G, Agarwal R. Catch Me If You Can — Detecting Fraudulent Online Reviews of Doctors Using Deep Learning. SSRN Electronic Journal 2019 View
  166. Kim C, Gupta R, Shah A, Madill E, Prabhu A, Agarwal N. Digital Footprint of Neurological Surgeons. World Neurosurgery 2018;113:e172 View
  167. Vu A, Espinoza G, Perry J, Chundury R. Online Ratings of ASOPRS Surgeons: What Do Your Patients Really Think of You?. Ophthalmic Plastic & Reconstructive Surgery 2017;33(6):466 View
  168. Emmert M, Meszmer N, Sander U. Do Health Care Providers Use Online Patient Ratings to Improve the Quality of Care? Results From an Online-Based Cross-Sectional Study. Journal of Medical Internet Research 2016;18(9):e254 View
  169. Trager M, Ensslin C, Fan W, Samie F. Factors impacting patient ratings of Mohs micrographic surgeons: Lessons gleaned from analysis of 17,527 online reviews. Journal of the American Academy of Dermatology 2020;83(6):1825 View
  170. Gong Y, Wang H, Xia Q, Zheng L, Shi Y. Factors that determine a Patient's willingness to physician selection in online healthcare communities: A trust theory perspective. Technology in Society 2021;64:101510 View
  171. Yan Q, Jensen K, Thomas R, Field A, Jiang Z, Goei C, Davies M. Digital Footprint of Academic Vascular Surgeons in the Southern United States on Physician Rating Websites: Cross-sectional Evaluation Study. JMIR Cardio 2021;5(1):e22975 View
  172. Meng F, Zhang X, Liu L, Ren C. Converting readers to patients? From free to paid knowledge-sharing in online health communities. Information Processing & Management 2021;58(3):102490 View
  173. Heimdal T, Gardner S, Dhanani U, Harris J, Liberman S, McCulloch P. Factors Affecting Orthopedic Sports Medicine Surgeons' Online Reputation. Orthopedics 2021;44(2) View
  174. Lu S, Rui H. Can We Trust Online Physician Ratings? Evidence from Cardiac Surgeons in Florida. SSRN Electronic Journal 2014 View
  175. Meszmer N. Eine Trendanalyse von über 190 000 Onlinebewertungen von Orthopäden über die letzten 11 Jahre. Gesundheitsökonomie & Qualitätsmanagement 2021;26(03):141 View
  176. Zhao H, Luu M, Spiegel B, Daskivich T. Correlation of Online Physician Rating Subscores and Association With Overall Satisfaction: Observational Study of 212,933 Providers. Journal of Medical Internet Research 2020;22(10):e11258 View
  177. Allen R, Agarwal S, Trolice M. Cross-sectional analysis of online patient reviews of infertility care providers. F&S Reports 2020;1(3):282 View
  178. Mulgund P, Sharman R, Anand P, Shekhar S, Karadi P. Data Quality Issues With Physician-Rating Websites: Systematic Review. Journal of Medical Internet Research 2020;22(9):e15916 View
  179. Arendt F, Forrai M, Findl O. Dealing with negative reviews on physician-rating websites: An experimental test of how physicians can prevent reputational damage via effective response strategies. Social Science & Medicine 2020;266:113422 View
  180. Chua J, Nguyen E, Risbud A, Soltanzadeh‐Zarandi S, Lee A, Jamshidi S, Bayginejad S, Abouzari M. Online Ratings and Perceptions of Pediatric Otolaryngologists. The Laryngoscope 2021;131(10):2356 View
  181. Snider K. Establishing a Professionalism Score in an Osteopathic Manipulative Medicine Curriculum. Journal of Osteopathic Medicine 2016;116(2):106 View
  182. Shintani Smith S, Cheng B, Kern R, Cameron K, Micco A. Publicly Reported Patient Satisfaction Scores in Academic Otolaryngology Departments. The Laryngoscope 2021;131(10):2204 View
  183. Khanna K, Diab M. Physician Ratings: Determinants, Accuracy, and Impact. Journal of Bone and Joint Surgery 2021;103(7):e27 View
  184. MacIntyre M, Appel J. Physician, Protect Thyself. Journal of Nervous & Mental Disease 2021;209(4):270 View
  185. Basa K, Jabbour N, Rohlfing M, Schmoker S, Lawlor C, Levi J, Sobin L, Tracy J, Tracy L. Online Reputations: Comparing Hospital- and Patient-Generated Ratings in Academic Otolaryngology. Annals of Otology, Rhinology & Laryngology 2021;130(12):1317 View
  186. Langerhuizen D, Brown L, Doornberg J, Ring D, Kerkhoffs G, Janssen S. Analysis of Online Reviews of Orthopaedic Surgeons and Orthopaedic Practices Using Natural Language Processing. Journal of the American Academy of Orthopaedic Surgeons 2021;29(8):337 View
  187. Wang J, Heitmiller K, Boen M, Saedi N. Fake Online Physician Reviews in Aesthetic Dermatology: Bioethical and Professional Obligations. Dermatologic Surgery 2021;47(5):748 View
  188. Qiao W, Yan Z, Wang X. Join or not: The impact of physicians’ group joining behavior on their online demand and reputation in online health communities. Information Processing & Management 2021;58(5):102634 View
  189. Chiruvella V, Guddati A. Cyberspace and Libel: A Dangerous Balance for Physicians. Interactive Journal of Medical Research 2021;10(2):e22271 View
  190. Imbergamo C, Brzezinski A, Patankar A, Weintraub M, Mazzaferro N, Kayiaros S. Negative Online Ratings of Joint Replacement Surgeons: An Analysis of 6,402 Reviews. Arthroplasty Today 2021;9:106 View
  191. Loo J, Greaves G, Lewis P. Exploring patients’ pharmacy stories: an analysis of online feedback. International Journal of Clinical Pharmacy 2021;43(6):1584 View
  192. Sama A, Matichak D, Schiller N, Li D, Donnally C, Damodar D, Cole B. The impact of social media presence, age, and patient reported wait times on physician review websites for sports medicine surgeons. Journal of Clinical Orthopaedics and Trauma 2021;21:101502 View
  193. Mulgund P, Sharman R, Rifkin D, Marrazzo S. Design, Development, and Evaluation of a Telemedicine Platform for Patients With Sleep Apnea (Ognomy): Design Science Research Approach. JMIR Formative Research 2021;5(7):e26059 View
  194. Emmert M, McLennan S. One Decade of Online Patient Feedback: Longitudinal Analysis of Data From a German Physician Rating Website. Journal of Medical Internet Research 2021;23(7):e24229 View
  195. Mazanderani F, Kirkpatrick S, Ziebland S, Locock L, Powell J. Caring for care: Online feedback in the context of public healthcare services. Social Science & Medicine 2021;285:114280 View
  196. Hsu Y, Duan R, Chiu Y, Wang J. Understanding the Inequality of Web Traffic and Engagement in Online Healthcare Communities. Frontiers in Public Health 2022;10 View
  197. Saifee D, Hudnall M, Raja U. Physician Gender, Patient Risk, and Web-Based Reviews: Longitudinal Study of the Relationship Between Physicians’ Gender and Their Web-Based Reviews. Journal of Medical Internet Research 2022;24(4):e31659 View
  198. Valera P, Carmona D, Malarkey S, Sinangil N, Owens M, Lefebre A. Exploring Online Health Reviews to Monitor COVID-19 Public Health Responses in Alabama State Department of Corrections: Case Example. JMIR Formative Research 2021;5(11):e32591 View
  199. Bjertnaes O, Iversen H, Skyrud K, Danielsen K. The value of Facebook in nation-wide hospital quality assessment: a national mixed-methods study in Norway. BMJ Quality & Safety 2020;29(3):217 View
  200. Wang J, Liu H, Cui X, Ye J, Chen H. Impact of a physician's prosocial behavior on the patient's choice: an empirical investigation in online health community. Information Technology & People 2023;36(4):1703 View
  201. Gui L, He Y. Understanding patient reviews with minimum supervision. Artificial Intelligence in Medicine 2021;120:102160 View
  202. Chandrasekaran R, Bapat P, Jeripity Venkata P, Moustakas E. Do Patients Assess Physicians Differently in Video Visits as Compared with In-Person Visits? Insights from Text-Mining Online Physician Reviews. Telemedicine and e-Health 2023;29(10):1557 View
  203. Romere C, Shah R. Discordance in online commercial ratings of orthopaedic surgeons: a retrospective review of online rating scores. Current Orthopaedic Practice 2023;34(1):53 View
  204. Adams E, Louters M, Kocsuta V, Ganesh M, Jang A, Ansbro B, Thavaseelan S, Kielb S. Gender Disparities and Differences Among Urologists Included in Top Doctor Lists. Urology 2023;173:215 View
  205. Nemzer L, Neymotin F. Concierge care and patient reviews. Health Economics 2020;29(8):913 View
  206. Hanna G, Luis J, Para A, Ezzat B, Batko B, Edobor-Osula F. Factors that influence patients’ recommendations of orthopaedic surgeons: a cross-sectional study of a popular online rating website. Current Orthopaedic Practice 2021;32(5):419 View
  207. Trager M, Queen D, Fan W, Samie F. Patient Satisfaction of General Dermatologists: A Quantitative and Qualitative Analysis of 38,008 Online Reviews by Gender and Years of Experience. JID Innovations 2022;2(2):100089 View
  208. Gupta R, Alraqiq H. Patient experiences at dental school clinics: A comparative analysis of online reviews. Journal of Dental Education 2022;86(1):77 View
  209. Hoang V, Parekh A, Sagers K, Call T, Howard S, Hoffman J, Lee D. Patient Utilization of Online Information and its Influence on Orthopedic Surgeon Selection: Cross-sectional Survey of Patient Beliefs and Behaviors. JMIR Formative Research 2022;6(1):e22586 View
  210. Mueller M, Chen C, Geynisman-Tan J, Bretschneider C, Collins S, Lewicky-Gaupp C, Brown O, Kenton K. Sex Differences in Commercial Patient Reviews of Women and Men Urogynecologic Surgeons. Female Pelvic Medicine & Reconstructive Surgery 2022;28(3):173 View
  211. Gladines D, Bonnet P, Durocher A. E-réputation : étude descriptive auprès de 240 médecins généralistes de région sud. Santé Publique 2021;Vol. 33(3):379 View
  212. Tang J, Arvind V, White C, Dominy C, Kim J, Cho S. What are patients saying about you online? A sentiment analysis of online written reviews on Scoliosis Research Society surgeons. Spine Deformity 2022;10(2):301 View
  213. Spiro G, Sommerfeld C, Fung K, Quimby A, Pulkki K, Fortin M, Nguyen L. Poor Online Patient Ratings of Otolaryngologists in the United States: What are Patients Saying?. Ear, Nose & Throat Journal 2023:014556132211501 View
  214. Zhou Y, Zhu L, Wu C, Huang S, Wang Q. Do the rich grow richer? An empirical analysis of the Matthew effect in an online healthcare community. Electronic Commerce Research and Applications 2022;52:101125 View
  215. Alosaimi M, Alhamyani A, Aljuaid A, Aljuaid A, Althobaiti L, Alosaimi F, Abdelrahman T. Analyzing Factors Influencing Patient Selection of a Surgeon for Elective Surgery in Saudi Arabia: A Questionnaire-Based Survey. Cureus 2022 View
  216. Tang J, Arvind V, White C, Dominy C, Cho S, Kim J. How are Patients Describing You Online? A Natural Language Processing Driven Sentiment Analysis of Online Reviews on CSRS Surgeons. Clinical Spine Surgery: A Spine Publication 2023;36(2):E107 View
  217. Chen T, Wu C, Chiu M, Hsu J, Liao M, Hsueh Y, Su W. Factors Associated with the Patient/Client Use of Report Cards, Physician Rating Websites, Social Media, and Google for Hospital and Physician Selection: A Nationwide Survey. Healthcare 2022;10(10):1931 View
  218. Shah A, Muhammad W, Lee K, Naqvi R. Examining Different Factors in Web-Based Patients’ Decision-Making Process: Systematic Review on Digital Platforms for Clinical Decision Support System. International Journal of Environmental Research and Public Health 2021;18(21):11226 View
  219. Gupta A, Gupta R, White M, Reddy V, Chang Y, Agarwal P, Alan N, Agarwal N. Patient satisfaction reviews for 967 spine neurosurgeons on Healthgrades. Journal of Neurosurgery: Spine 2022;36(5):869 View
  220. Watson R, Plangger K, Pitt L, Tiwana A. A Theory of Information Compression: When Judgments Are Costly. Information Systems Research 2023;34(3):1089 View
  221. Nettelhorst S, Chin E, Krome L, Reynolds D. How Did It Go? A Comparison of Experience and Outcome-Focused Online Reviews on Treatment Expectations. Journal of Consumer Health on the Internet 2022;26(1):23 View
  222. Jo J, Cheng C, Ying S, Chelnis J, Teus M. Physician Review Websites: Understanding Patient Satisfaction with Ophthalmologists Using Natural Language Processing. Journal of Ophthalmology 2023;2023:1 View
  223. Patel M, Williams M, Thompson M, Desai P. What Affects an Orthopaedic Surgeon's Online Rating? A Large-Scale, Retrospective Analysis. JAAOS: Global Research and Reviews 2022;6(3) View
  224. Hanauer D, Zheng K, Singer D, Gebremariam A, Davis M. Parental Awareness and Use of Online Physician Rating Sites. Pediatrics 2014;134(4):e966 View
  225. Stanbouly D, Baron M, Pierre R, Khan O, Fahmy R, Caraballo B, Choi J, Arce K, Tannyhill R. What explains very poor Yelp reviews of oral and maxillofacial surgeons in private practice?. Oral Surgery, Oral Medicine, Oral Pathology and Oral Radiology 2023;135(6):746 View
  226. Mao Y, Li Y, McGarry B, Wang J, Temkin‐Greener H. Are online reviews of assisted living communities associated with patient‐centered outcomes?. Journal of the American Geriatrics Society 2023;71(5):1505 View
  227. Hyman D, Liu J, Black B. Should patients use online reviews to pick their doctors and hospitals?. Journal of Empirical Legal Studies 2022;19(4):897 View
  228. Qubain L, Richman E, Eaton V, Brinkman J, Goulding K, Agarwal M. Analysis of Negative Reviews of Orthopedic Oncology Surgeons: An Investigation of Reviews from Healthgrades, Vitals, and Google. Sarcoma 2022;2022:1 View
  229. Pollock J, Arthur J, Smith J, Mujahed T, Brinkman J, Moore M, Chhabra A. The Majority of Complaints About Orthopedic Sports Surgeons on Yelp Are Nonclinical. Arthroscopy, Sports Medicine, and Rehabilitation 2021;3(5):e1465 View
  230. Mainard N, Le Van T, Saghbini E, Madkouri R, Grelat M, Chapon R. La e-réputation des chirurgiens du rachis français : quels sont les facteurs les plus fréquemment associés aux avis en ligne ?. Revue de Chirurgie Orthopédique et Traumatologique 2023;109(6):826 View
  231. von Peter S, Krispin H, Kato Glück R, Ziegenhagen J, Göppert L, Jänchen P, Schmid C, Neumann A, Baum F, Soltmann B, Heinze M, Schwarz J, Beeker T, Ignatyev Y. Needs and Experiences in Psychiatric Treatment (NEPT)- Piloting a Collaboratively Generated, Initial Research Tool to Evaluate Cross-Sectoral Mental Health Services. Frontiers in Psychiatry 2022;13 View
  232. Schneider B, Ehsanian R, Kennedy D, Schmidt A, Huynh L, Maher D. The effect of patient satisfaction scores on physician clinical decision making: A possible factor driving utilization of opioid prescriptions, magnetic resonance imaging, and interventional spine procedures. Interventional Pain Medicine 2022;1(1):100012 View
  233. Pando A, Delprete C, Su J, Edobor-Osula F. Analysis of physician characteristics and factors influencing the online recommendation of pediatric orthopaedic surgeons: a cross-sectional study. Current Orthopaedic Practice 2022;33(6):600 View
  234. Li G, Han C, Liu P. Does Internet Use Affect Medical Decisions among Older Adults in China? Evidence from CHARLS. Healthcare 2021;10(1):60 View
  235. Almorox E, Stokes J, Morciano M. Has COVID-19 changed carer's views of health and care integration in care homes? A sentiment difference-in-difference analysis of on-line service reviews. Health Policy 2022;126(11):1117 View
  236. Yin Q, Fan H, Wang Y, Guo C, Cui X. Exploring the Peer Effect of Physicians’ and Patients’ Participation Behavior: Evidence from Online Health Communities. International Journal of Environmental Research and Public Health 2022;19(5):2780 View
  237. Kapoor N, Haj-Mirzaian A, Yan H, Wickner P, Giess C, Eappen S, Khorasani R. Patient Experience Scores for Radiologists: Comparison With Nonradiologist Physicians and Changes After Public Posting in an Institutional Online Provider Directory. American Journal of Roentgenology 2022;219(2):338 View
  238. Fan W, Zhou Q, Qiu L, Kumar S. Should Doctors Open Online Consultation Services? An Empirical Investigation of Their Impact on Offline Appointments. Information Systems Research 2023;34(2):629 View
  239. Morena N, Zelt N, Nguyen D, Dionne E, Rentschler C, Greyson D, Meguerditchian A. The Use of Web-Based Patient Reviews to Assess Medical Oncologists’ Competency: Mixed Methods Sequential Explanatory Study. JMIR Formative Research 2023;7:e39857 View
  240. Wangler J, Jansky M. Nutzungsvoraussetzungen und Einfluss von Arztbewertungsportalen – Befunde einer Befragungsstudie. Prävention und Gesundheitsförderung 2023 View
  241. Kim J, Francisco R, Wang J, Liu J, Stephenson N, Khalil C, Kim D, Nguyen A, Youn G, Sun Y, Wu A. Influence of Age, Sex, and Wait Times on Public Online Ratings of Glaucoma Physicians in the United States. Journal of Glaucoma 2023;32(7):609 View
  242. Noel M, Kuttner N, Lebaron Z, Richman E, Tummala S, Brinkman J, Chhabra A. What Makes a 5-Star Orthopaedic Sports Medicine Surgeon? An Analysis of Positive Online Patient Reviews. Orthopaedic Journal of Sports Medicine 2023;11(7) View
  243. Mainard N, Pelletier Y, Baland O, Huneidi M, Le Petit L, Laine G, Finoco M, Chatelain L, Chapon R. Chirurgie du rachis : enquête sur la réputation en ligne du chirurgien auprès de 230 patients. Revue de Chirurgie Orthopédique et Traumatologique 2023;109(6):831 View
  244. Cheng C, Owusu T, Shekane P, Patel A. Sentiment analysis of pain physician reviews on Healthgrades: a physician review website. Regional Anesthesia & Pain Medicine 2023:rapm-2023-104650 View
  245. Yang A, Liu C, Talaei-Khoei A, Peng G. Valuing Your Patient's Opinion. Journal of Global Information Management 2023;31(1):1 View
  246. Dong W, Liu Y, Zhu Z, Cao X. The Impact of Ambivalent Attitudes on the Helpfulness of Web-Based Reviews: Secondary Analysis of Data From a Large Physician Review Website. Journal of Medical Internet Research 2023;25:e38306 View
  247. Vasan V, Cheng C, Lerner D, Vujovic D, van Gerwen M, Iloreta A. A natural language processing approach to uncover patterns among online ratings of otolaryngologists. The Journal of Laryngology & Otology 2023;137(12):1384 View
  248. Gibstein A, Yang A, Thorne C, Bradley J, Tanna N. Online Reviews in a Major City. Annals of Plastic Surgery 2021;87(1s):S31 View
  249. Yu H, Chiu Y, Wang J, Yu J, Hsu Y. Electronic consultation accessibility influence on patient assessments: A case–control study with user-generated tags of physician expertise. DIGITAL HEALTH 2023;9 View
  250. Pollock J, Mujahed T, Smith J, Arthur J, Brinkman J, Atkinson C, Pollock N, Renfree K. What Patients Say About Their Orthopaedic Hand and Wrist Surgeons: A Qualitative Analysis of Negative Reviews on Yelp. Journal of Wrist Surgery 2023 View
  251. Rana M, Nawaz A, Ali T, Mustafa G. Enhancing healthcare services recommendation through sentiment analysis. Acta Universitatis Sapientiae, Informatica 2023;15(2):330 View
  252. Derombise B, Desbarats C, Guerin O, Gaury R, Trost O. Rating of French maxillofacial surgeons on their Google® business account: Current status and reflections for equitable communication. Journal of Stomatology, Oral and Maxillofacial Surgery 2024;125(4):101753 View
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Books/Policy Documents

  1. Milenković M, Milenković D, Jeremić V. Innovative Management and Firm Performance. View
  2. Simon F, Menvielle L, Salvadore M, Meurgey F. The Digitization of Healthcare. View
  3. Bäumer F, Kersting J, Kuršelis V, Geierhos M. Information and Software Technologies. View
  4. Geierhos M, Bäumer F, Schulze S, Klotz C. Modeling and Using Context. View
  5. Bidmon S. Advances in Advertising Research X. View
  6. Shah A, Yan X, Shah S, Khan S. Smart Health. View
  7. Gendreau J, Ho A, Pendharkar A, Sussman E, Desai A. Quality Spine Care. View
  8. Haug M, Gewald H. Exploring Digital Ecosystems. View
  9. Bäumer F, Grote N, Kersting J, Geierhos M. Information and Software Technologies. View
  10. Kersting J, Geierhos M. Natural Language Processing in Artificial Intelligence—NLPinAI 2020. View
  11. Bacco L, Cimino A, Paulon L, Merone M, Dell’Orletta F. Proceedings of the Seventh Italian Conference on Computational Linguistics CLiC-it 2020. View