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Citing this Article

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Published on 19.09.16 in Vol 18, No 9 (2016): September

This paper is in the following e-collection/theme issue:

Works citing "Do Health Care Providers Use Online Patient Ratings to Improve the Quality of Care? Results From an Online-Based Cross-Sectional Study"

Martin Emmert, Nina Meszmer, Uwe Sander

J Med Internet Res 2016 (Sep 19); 18(9):e254 

According to Crossref, the following articles are citing this article (DOI 10.2196/jmir.5889):

(note that this is only a small subset of citations)

  1. McLennan S, Strech D, Meyer A, Kahrass H. Public Awareness and Use of German Physician Ratings Websites: Cross-Sectional Survey of Four North German Cities. Journal of Medical Internet Research 2017;19(11):e387
    CrossRef
  2. Boylan A, Williams V, Powell J. Online patient feedback: a scoping review and stakeholder consultation to guide health policy. Journal of Health Services Research & Policy 2020;25(2):122
    CrossRef
  3. Murphy GP, Awad MA, Osterberg EC, Gaither TW, Chumnarnsongkhroh T, Washington SL, Breyer BN. Web-Based Physician Ratings for California Physicians on Probation. Journal of Medical Internet Research 2017;19(8):e254
    CrossRef
  4. McLennan S, Strech D, Kahrass H. Why are so few patients rating their physicians on German physician rating websites? A qualitative study. BMC Health Services Research 2018;18(1)
    CrossRef
  5. Deng Z, Hong Z, Zhang W, Evans R, Chen Y. The Effect of Online Effort and Reputation of Physicians on Patients’ Choice: 3-Wave Data Analysis of China’s Good Doctor Website. Journal of Medical Internet Research 2019;21(3):e10170
    CrossRef
  6. Meszmer N, Jaegers L, Schöffski O, Emmert M. Spiegeln Onlinebewertungen Strukturunterschiede in der Versorgung wider? Eine Analyse am Beispiel von Arztbewertungsportalen. Zeitschrift für Evidenz, Fortbildung und Qualität im Gesundheitswesen 2018;131-132:73
    CrossRef
  7. Liu C, Uffenheimer M, Nasseri Y, Cohen J, Ellenhorn J. “But His Yelp Reviews Are Awful!”: Analysis of General Surgeons’ Yelp Reviews. Journal of Medical Internet Research 2019;21(4):e11646
    CrossRef
  8. Shah AM, Yan X, Tariq S, Khan S. Listening to the patient voice: using a sentic computing model to evaluate physicians’ healthcare service quality for strategic planning in hospitals. Quality & Quantity 2021;55(1):173
    CrossRef
  9. Powell J, Atherton H, Williams V, Mazanderani F, Dudhwala F, Woolgar S, Boylan A, Fleming J, Kirkpatrick S, Martin A, van Velthoven M, de Iongh A, Findlay D, Locock L, Ziebland S. Using online patient feedback to improve NHS services: the INQUIRE multimethod study. Health Services and Delivery Research 2019;7(38):1
    CrossRef
  10. Emmert M, Sauter L, Jablonski L, Sander U, Taheri-Zadeh F. Do Physicians Respond to Web-Based Patient Ratings? An Analysis of Physicians’ Responses to More Than One Million Web-Based Ratings Over a Six-Year Period. Journal of Medical Internet Research 2017;19(7):e275
    CrossRef
  11. . Quantitative Ratings and Narrative Comments on Swiss Physician Rating Websites: Frequency Analysis. Journal of Medical Internet Research 2019;21(7):e13816
    CrossRef
  12. Martino SC, Shaller D, Schlesinger M, Parker AM, Rybowski L, Grob R, Cerully JL, Finucane ML. CAHPS and Comments. Journal of Patient Experience 2017;4(1):37
    CrossRef
  13. Rothenfluh F, Schulz PJ. Physician Rating Websites: What Aspects Are Important to Identify a Good Doctor, and Are Patients Capable of Assessing Them? A Mixed-Methods Approach Including Physicians’ and Health Care Consumers’ Perspectives. Journal of Medical Internet Research 2017;19(5):e127
    CrossRef
  14. Wang L, Yan L, Guo X, Heim GR. Modeling Physicianss Dynamic Behaviors in an Online Healthcare Community: An Empirical Study Using a Vector Autoregression Approach. SSRN Electronic Journal 2017;
    CrossRef
  15. Saifee DH, Zheng Z, Bardhan IR, Lahiri A. Are Online Reviews of Physicians Reliable Indicators of Clinical Outcomes? A Focus on Chronic Disease Management. Information Systems Research 2020;31(4):1282
    CrossRef
  16. Jabeen F, Hamid Z, Abdul W, Ghouzali S, Khan A, Malik SUR, Shaukat Khan M, Nawaz S, Wang H. Anonymity-preserving Reputation Management System for health sector. PLOS ONE 2018;13(4):e0195021
    CrossRef
  17. Kranzbühler A, Kleijnen MHP, Verlegh PWJ, Teerling M. When Similarity Beats Expertise—Differential Effects of Patient and Expert Ratings on Physician Choice: Field and Experimental Study. Journal of Medical Internet Research 2019;21(6):e12454
    CrossRef
  18. Rothenfluh F, Schulz PJ. Content, Quality, and Assessment Tools of Physician-Rating Websites in 12 Countries: Quantitative Analysis. Journal of Medical Internet Research 2018;20(6):e212
    CrossRef
  19. Bidmon S, Elshiewy O, Terlutter R, Boztug Y. What Patients Value in Physicians: Analyzing Drivers of Patient Satisfaction Using Physician-Rating Website Data. Journal of Medical Internet Research 2020;22(2):e13830
    CrossRef
  20. Emmert M, Meszmer N, Jablonski L, Zinth L, Schöffski O, Taheri-Zadeh F. Public release of hospital quality data for referral practices in Germany: results from a cluster-randomised controlled trial. Health Economics Review 2017;7(1)
    CrossRef
  21. Lagu T, Norton CM, Russo LM, Priya A, Goff SL, Lindenauer PK. Reporting of Patient Experience Data on Health Systems’ Websites and Commercial Physician-Rating Websites: Mixed-Methods Analysis. Journal of Medical Internet Research 2019;21(3):e12007
    CrossRef
  22. Shah AM, Yan X, Shah SAA, Mamirkulova G. Mining patient opinion to evaluate the service quality in healthcare: a deep-learning approach. Journal of Ambient Intelligence and Humanized Computing 2020;11(7):2925
    CrossRef
  23. Yu J, Samuel LT, Yalçin S, Sultan AA, Kamath AF. Patient-Recorded Physician Ratings: What Can We Learn From 11,527 Online Reviews of Orthopedic Surgeons?. The Journal of Arthroplasty 2020;35(6):S364
    CrossRef
  24. . Investigating bias in the online physician reviews published on healthcare organizations' websites. Decision Support Systems 2019;118:70
    CrossRef
  25. McLennan S, Strech D, Reimann S. Developments in the Frequency of Ratings and Evaluation Tendencies: A Review of German Physician Rating Websites. Journal of Medical Internet Research 2017;19(8):e299
    CrossRef
  26. Zhang J, Omar A, Mesfin A. Online Ratings of Spine Surgeons. Spine 2018;43(12):E722
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  27. Yaraghi N, Wang W, Gao G, Agarwal R. How Online Quality Ratings Influence Patients’ Choice of Medical Providers: Controlled Experimental Survey Study. Journal of Medical Internet Research 2018;20(3):e99
    CrossRef
  28. Atherton H, Fleming J, Williams V, Powell J. Online patient feedback: a cross-sectional survey of the attitudes and experiences of United Kingdom health care professionals. Journal of Health Services Research & Policy 2019;24(4):235
    CrossRef
  29. Turk A, Fleming J, Powell J, Atherton H. Exploring UK doctors’ attitudes towards online patient feedback: Thematic analysis of survey data. DIGITAL HEALTH 2020;6:205520762090814
    CrossRef
  30. Wang L, Yan L, Zhou T, Guo X, Heim GR. Understanding Physicians’ Online-Offline Behavior Dynamics: An Empirical Study. Information Systems Research 2020;31(2):537
    CrossRef
  31. Sander U, Biedermann I, Emmert M, Haaf H, Hofmann A, Hopf F, Kiss S, Parthier K, Schindler A, Patzelt C. Klinik-Weiterempfehlung bei Reha-Erfolg: Erfahrungsberichte von Rehabilitanden auf einer Klinik-Bewertungsplattform. Zeitschrift für Evidenz, Fortbildung und Qualität im Gesundheitswesen 2021;161:9
    CrossRef
  32. . Eine Trendanalyse von über 190 000 Onlinebewertungen von Orthopäden über die letzten 11 Jahre. Gesundheitsökonomie & Qualitätsmanagement 2021;26(03):141
    CrossRef
  33. Yan Q, Jensen KJ, Thomas R, Field AR, Jiang Z, Goei C, Davies MG. Digital Footprint of Academic Vascular Surgeons in the Southern United States on Physician Rating Websites: Cross-sectional Evaluation Study. JMIR Cardio 2021;5(1):e22975
    CrossRef
  34. Emmert M, McLennan S. One Decade of Online Patient Feedback: Longitudinal Analysis of Data From a German Physician Rating Website. Journal of Medical Internet Research 2021;23(7):e24229
    CrossRef
  35. Shah AM, Muhammad W, Lee K. Investigating the effect of service feedback and physician popularity on physician demand in the virtual healthcare environment. Information Technology & People 2023;36(3):1356
    CrossRef
  36. Jabeen F, Hamid Z, Akhunzada A, Abdul W, Ghouzali S. Trust and Reputation Management in Healthcare Systems: Taxonomy, Requirements and Open Issues. IEEE Access 2018;6:17246
    CrossRef
  37. Chen T, Wu C, Chiu MP, Hsu J, Liao M, Hsueh YA, Su W. Factors Associated with the Patient/Client Use of Report Cards, Physician Rating Websites, Social Media, and Google for Hospital and Physician Selection: A Nationwide Survey. Healthcare 2022;10(10):1931
    CrossRef
  38. Saifee DH, Hudnall M, Raja U. Physician Gender, Patient Risk, and Web-Based Reviews: Longitudinal Study of the Relationship Between Physicians’ Gender and Their Web-Based Reviews. Journal of Medical Internet Research 2022;24(4):e31659
    CrossRef
  39. Pando A, Delprete CR, Su J, Edobor-Osula F. Analysis of physician characteristics and factors influencing the online recommendation of pediatric orthopaedic surgeons: a cross-sectional study. Current Orthopaedic Practice 2022;33(6):600
    CrossRef
  40. He Q, Li Q, Chen J. Study on the improvement of medical service quality in Beijing’s Tianqiao Community Health Service Centre. Engineering Management in Production and Services 2022;14(4):61
    CrossRef
  41. Placona AM, Rathert C. Are Online Patient Reviews Associated With Health Care Outcomes? A Systematic Review of the Literature. Medical Care Research and Review 2022;79(1):3
    CrossRef
  42. Seltzer EK, Guntuku SC, Lanza AL, Tufts C, Srinivas SK, Klinger EV, Asch DA, Fausti N, Ungar LH, Merchant RM. Patient Experience and Satisfaction in Online Reviews of Obstetric Care: Observational Study. JMIR Formative Research 2022;6(3):e28379
    CrossRef
  43. Ossai C, Bedrick S, Orwoll B. Using Publicly Available Reddit Data to Understand How Parents Choose Pediatricians. Journal of Consumer Health on the Internet 2022;26(2):186
    CrossRef
  44. Kühn L, Lindert L, Kuper P, Choi KA. SARS-CoV-2–Related Adaptation Mechanisms of Rehabilitation Clinics Affecting Patient-Centered Care: Qualitative Study of Online Patient Reports. JMIR Rehabilitation and Assistive Technologies 2023;10:e39512
    CrossRef
  45. Guetz B, Bidmon S. The Credibility of Physician Rating Websites: A Systematic Literature Review. Health Policy 2023;132:104821
    CrossRef
  46. Crubezy M, Haesebaert J, Geig A, Michel P. Valoriser e-Satis : nouvelle méthode d'analyse de l'Expérience Patient. Revue d'Épidémiologie et de Santé Publique 2023;71(3):101839
    CrossRef
  47. Crubezy M, Douay C, Michel P, Haesebaert J. Using patient comments from a standardised experience survey to investigate their perceptions and prioritise improvement actions: a thematic and syntactic analysis. BMC Health Services Research 2023;23(1)
    CrossRef
  48. Pollock JR, Mujahed T, Smith JF, Arthur JR, Brinkman JC, Atkinson CM, Pollock NT, Renfree KJ. What Patients Say About Their Orthopaedic Hand and Wrist Surgeons: A Qualitative Analysis of Negative Reviews on Yelp. Journal of Wrist Surgery 2023;
    CrossRef
  49. Liao H, Qi J, Zhang J, Zhang C, Liu F, Ding W. Mining and fusing unstructured online reviews and structured public index data for hospital selection. Information Fusion 2024;103:102142
    CrossRef
  50. Nembhard IM, Matta S, Shaller D, Lee YSH, Grob R, Schlesinger M. Learning from patients: The impact of using patients’ narratives on patient experience scores. Health Care Management Review 2024;49(1):2
    CrossRef

According to Crossref, the following books are citing this article (DOI 10.2196/jmir.5889):

  1. Marisa Ferreira Gomes C, Paula Castro Amorim M, Jorge Ferreira Rodrigues M. e-Services. 2021. Chapter 5
    CrossRef