Published on in Vol 18, No 9 (2016): September

Do Health Care Providers Use Online Patient Ratings to Improve the Quality of Care? Results From an Online-Based Cross-Sectional Study

Do Health Care Providers Use Online Patient Ratings to Improve the Quality of Care? Results From an Online-Based Cross-Sectional Study

Do Health Care Providers Use Online Patient Ratings to Improve the Quality of Care? Results From an Online-Based Cross-Sectional Study

Authors of this article:

Martin Emmert 1 Author Orcid Image ;   Nina Meszmer 2 Author Orcid Image ;   Uwe Sander 3 Author Orcid Image

Martin Emmert   1 * , MHMM, PhD ;   Nina Meszmer   2 * , MSc ;   Uwe Sander   3 , MD

1 Health Services Management, Institute of Management, School of Business and Economics, Friedrich-Alexander-University Erlangen-Nuremberg, Nuremberg, Germany

2 Health Care Management, Institute of Management, School of Business and Economics, Friedrich-Alexander-University Erlangen-Nuremberg, Nuremberg, Germany

3 Media, Information and Design, Department of Information and Communication, University of Applied Sciences and Arts, Hannover, Hannover, Germany

*these authors contributed equally

Corresponding Author:

  • Martin Emmert, MHMM, PhD
  • Health Services Management, Institute of Management
  • School of Business and Economics
  • Friedrich-Alexander-University Erlangen-Nuremberg
  • Lange Gasse 20
  • Nuremberg, 90403
  • Germany
  • Phone: 49 9115302 ext 253
  • Fax: 49 9115302285
  • Email: Martin.Emmert@fau.de