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This paper is in the following e-collection/theme issue:

Mobile Health (mhealth) (5137) Clinical Information and Decision Making (3662) Adoption and Change Management of eHealth Systems (1114) Decision Support for Health Professionals (2207) Design of Processes and Workflows (282) Focus Groups and Qualitative Research for Human Factors Research (1531) mHealth for Health Administration (244)

Published on in Vol 28 (2026)

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/97536, first published .
Three business professionals in a meeting, discussing data on a tablet.

Health System- and Payer-Level Decision-Making Processes Influencing the Adoption and Sustainability of Patient-Facing Digital Health Tools: Qualitative Study

Health System- and Payer-Level Decision-Making Processes Influencing the Adoption and Sustainability of Patient-Facing Digital Health Tools: Qualitative Study

Authors of this article:

Mallory Herzog1 Author Orcid Image ;   Linda S Park1 Author Orcid Image ;   Andrew Quanbeck1 Author Orcid Image
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Mallory Herzog   1 , BS ;   Linda S Park   1 , MSB, MSSW, PhD ;   Andrew Quanbeck   1 , PhD

1 Department of Family Medicine and Community Health, School of Medicine and Public Health, University of Wisconsin–Madison, Madison, WI, United States

Corresponding Author:

  • Andrew Quanbeck, PhD
  • Department of Family Medicine and Community Health
  • School of Medicine and Public Health, University of Wisconsin–Madison
  • 610 N Whitney Way, STE 200
  • Madison, WI 53705
  • United States
  • Email: andrew.quanbeck@fammed.wisc.edu