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Published on in Vol 28 (2026)

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/92842, first published .
Laptop displaying "Customer Insights" on a wooden desk with tea and plants.

Prioritizing Equity in Design and Implementation of Consumer-Facing Digital Resources to Support Engagement and Shared Decision-Making

Prioritizing Equity in Design and Implementation of Consumer-Facing Digital Resources to Support Engagement and Shared Decision-Making

Jenna Smith   1 , PhD ;   Julie Ayre   1 , PhD ;   Carissa Bonner   1, 2 , PhD ;   Danielle Muscat   1 , PhD ;   Heather L Shepherd   1 , PhD ;   Eva Hussain   3 ;   Husna Amani   4 ;   Marguerite Tracy   1, 5 , MBBS, PhD ;   Kristie R Weir   1, 2, 6 , PhD ;   Kathleen McFadden   1 , PhD ;   Kirsten J McCaffery   1 , PhD ;   Jolyn Hersch   1 , PhD

1 Sydney Health Literacy Lab, Sydney School of Public Health, Faculty of Medicine and Health, The University of Sydney, Sydney, New South Wales, Australia

2 Leeder Centre for Health Policy, Economics & Data, Sydney School of Public Health, Faculty of Medicine and Health, The University of Sydney, Sydney, New South Wales, Australia

3 Sydney Health Literacy Lab Consumer Panel (Co-SHeLL), Sydney School of Public Health, Faculty of Medicine and Health, The University of Sydney, Sydney, New South Wales, Australia

4 Community member and disability advocate, Melbourne, Victoria, Australia

5 General Practice Clinical School, Sydney Medical School, Faculty of Medicine and Health, The University of Sydney, Sydney, New South Wales, Australia

6 Institute of Primary Health Care (BIHAM), University of Bern, Bern, Switzerland

Corresponding Author:

  • Jenna Smith, PhD
  • Sydney Health Literacy Lab, Sydney School of Public Health
  • Faculty of Medicine and Health, The University of Sydney
  • Sydney, New South Wales 2006
  • Australia
  • Phone: 61 286270095
  • Email: jenna.smith@sydney.edu.au