What Single-Topic Summaries Miss in Hospital Reviews—Aspect-Level Evaluative Structure Using Generative Pretrained Transformer–Based Sentiment Analysis: Content Analysis

Jung-Tang Hsueh   ^{1 *} , PhD ;   Sheng-Hsun Hsu   ^{2, 3 *} , PhD ;   Shwu-Fen Chiu   ^{4, 5} , MBA

¹ National Kaohsiung Normal University, Kaohsiung, Taiwan

² Department of Business Administration, Chung Hua University, Hsinchu, Taiwan

³ Center for Continuing Education, National Tsing Hua University, Hsinchu, Taiwan

⁴ College of Management, Chung Hua University, Hsinchu, Taiwan

⁵ President's Office, Dachien General Hospital, Miaoli, Taiwan

*these authors contributed equally