Association Between Physician Communication Features and Patient Outcomes in Telemedicine: Retrospective Cross-Sectional Observational Study

Yipei Wang   ^{1, 2 *} , MBA, PhD ;   Shu Wang   ^{3 *} , BA ;   Ke Zhang   ^{1, 4 *} , MD ;   Zhijie Liu   ⁵ ;   Qingbian Ma   ⁶ , MD ;   Hong Ji   ⁷ , MS ;   Zheng Hou   ^{1, 8} , MD ;   Tracy Xiao Liu   ³ , PhD ;   Xuedong Xu   ⁹ , MBA ;   Xinxia Wu   ¹ , MS ;   Changxiao Jin   ² , MS

¹ Department of Medical Affairs, Office of Internet Hospital, Peking University Third Hospital, Beijing, China

² Institute of Hospital Management, Peking University Third Hospital, Beijing, China

³ Department of Economics, School of Economics and Management, Tsinghua University, Beijing, China

⁴ Department of Otolaryngology, Peking University Third Hospital, Beijing, China

⁵ School of Computer Science and Technology, Beijing Institute of Technology, Beijing, China

⁶ Department of Emergency Medicine, Peking University Third Hospital, Beijing, China

⁷ Information Management and Big Data Center, Peking University Third Hospital, Beijing, China

⁸ Department of Obstetrics and Gynecology, Peking University Third Hospital, Beijing, China

⁹ Peking University People's Hospital, Beijing, China

*these authors contributed equally