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This paper is in the following e-collection/theme issue:

Public (e)Health, Digital Epidemiology and Public Health Informatics (2358) mHealth for Data Collection and Research (1773) mHealth in the Developing World/LMICs, Underserved Communities, and for Global Health (995) Text-messaging (SMS, WeChat etc)-Based Interventions (934) Outbreak and Pandemic Preparedness and Management (1975)

Published on in Vol 28 (2026)

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/80960, first published .
Young Black man wearing a face mask and backpack, looking at his phone.

Describing a National Chatbot Deployed by the Ministry of Health in Malawi During the COVID-19 Pandemic: Retrospective Data Analysis

Describing a National Chatbot Deployed by the Ministry of Health in Malawi During the COVID-19 Pandemic: Retrospective Data Analysis

Authors of this article:

Isaach Ndemera1 Author Orcid Image ;   Yu-Ting Sunny Hsieh2, 3 Author Orcid Image ;   Kingston Chirwa4 Author Orcid Image ;   Selemani Ngwira1 Author Orcid Image ;   Alanna Denny5 Author Orcid Image ;   Tsung Shu Joseph Wu1, 6 Author Orcid Image ;   Hsin-yi Lee1 Author Orcid Image ;   Griphin Baxter Chirambo4, 7 Author Orcid Image ;   Simeon Luka Yosefe8 Author Orcid Image ;   Ben Chilima9 Author Orcid Image ;   Matthew Kagoli9 Author Orcid Image ;   Balwani Mbakaya10, 11 Author Orcid Image ;   Kwong Leung Joseph Yu6 Author Orcid Image ;   John O'Donoghue4, 12, 13 Author Orcid Image
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Journals

  1. Monaci M, Cattelino E, Scacchi L, Guerra A, Vezzetti E. From Risk Visualization to Human-Centred Interfaces: A Scoping Review of Digital Technologies for Risk Communication. Applied Sciences 2026;16(18):9058 View