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Public (e)Health, Digital Epidemiology and Public Health Informatics (2238) mHealth for Data Collection and Research (1683) mHealth in the Developing World/LMICs, Underserved Communities, and for Global Health (960) Text-messaging (SMS, WeChat etc)-Based Interventions (920) Outbreak and Pandemic Preparedness and Management (1954)

Published on in Vol 28 (2026)

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/80960, first published .
Young Black man wearing a face mask and backpack, looking at his phone.

Describing a National Chatbot Deployed by the Ministry of Health in Malawi During the COVID-19 Pandemic: Retrospective Data Analysis

Describing a National Chatbot Deployed by the Ministry of Health in Malawi During the COVID-19 Pandemic: Retrospective Data Analysis

Authors of this article:

Isaach Ndemera1 Author Orcid Image ;   Yu-Ting Sunny Hsieh2, 3 Author Orcid Image ;   Kingston Chirwa4 Author Orcid Image ;   Selemani Ngwira1 Author Orcid Image ;   Alanna Denny5 Author Orcid Image ;   Tsung Shu Joseph Wu1, 6 Author Orcid Image ;   Hsin-yi Lee1 Author Orcid Image ;   Griphin Baxter Chirambo4, 7 Author Orcid Image ;   Simeon Luka Yosefe8 Author Orcid Image ;   Ben Chilima9 Author Orcid Image ;   Matthew Kagoli9 Author Orcid Image ;   Balwani Mbakaya10, 11 Author Orcid Image ;   Kwong Leung Joseph Yu6 Author Orcid Image ;   John O'Donoghue4, 12, 13 Author Orcid Image
Article Authors Cited by Tweetations Metrics

Isaach Ndemera   1 , BSc ;   Yu-Ting Sunny Hsieh   2, 3 , MSc ;   Kingston Chirwa   4 , BSc ;   Selemani Ngwira   1 , BSc ;   Alanna Denny   5 , BSc ;   Tsung Shu Joseph Wu   1, 6 , PhD ;   Hsin-yi Lee   1 , MSPH ;   Griphin Baxter Chirambo   4, 7 , PhD ;   Simeon Luka Yosefe   8 , BSc ;   Ben Chilima   9 , PhD ;   Matthew Kagoli   9 , PhD ;   Balwani Mbakaya   10, 11 , PhD ;   Kwong Leung Joseph Yu   6 , PhD ;   John O'Donoghue   4, 12, 13 , PhD

1 Research Department, Luke International, Mzuzu, Malawi

2 Graduate Institute of Environmental Engineering, National Taiwan University, Taipei, Taiwan

3 Luke International, Mzuzu, Malawi

4 Malawi eHealth Research Centre, Mzuzu University, Mzuzu, Malawi

5 School of Public Health Department of Medicine & Health, University College Cork, Cork, Ireland

6 Department of Overseas Mission, Pingtung Christian Hospital, Pingtung, Taiwan

7 Nursing and Midwifery Department, Faculty of Health Sciences, Mzuzu University, Mzuzu, Malawi

8 National Statistics Office, Lilongwe, Malawi

9 Public Health Institute of Malawi, Lilongwe, Malawi

10 Department of Public Health, University of Livingstonia, Mzuzu, Malawi

11 School of Medicine, University College Dublin, Dublin, Leinster, Ireland

12 Application of Science to Simulation-based Education and Research on Training (ASSERT) Research Centre, University College Cork, Cork, Ireland

13 Business Information Systems, University College Cork, Cork, Ireland

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