This paper is in the following e-collection/theme issue:

E-Health / Health Services Research and New Models of Care (781) Telehealth and Telemonitoring (2171) Clinical Communication, Electronic Consultation and Telehealth (795) Adoption and Change Management of eHealth Systems (941) Health Care Quality and Health Services Research (358) Assistive Technologies (162) Quality Improvement (308)

Published on in Vol 28 (2026)

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/76054, first published .
Quality Challenges in Municipal Telecare Call Center Services: Qualitative Evaluation Using the Anchored, Realistic, Cocreated, Human, Integrated, and Evaluated (ARCHIE) Framework

Quality Challenges in Municipal Telecare Call Center Services: Qualitative Evaluation Using the Anchored, Realistic, Cocreated, Human, Integrated, and Evaluated (ARCHIE) Framework

Quality Challenges in Municipal Telecare Call Center Services: Qualitative Evaluation Using the Anchored, Realistic, Cocreated, Human, Integrated, and Evaluated (ARCHIE) Framework

Authors of this article:

Linda C Grøndal-Eeles1 Author Orcid Image ;   Janne Dugstad1 Author Orcid Image ;   Hilde Eide1 Author Orcid Image ;   Etty Nilsen1 Author Orcid Image
Article Authors Cited by Tweetations Metrics

Linda C Grøndal-Eeles   1 * ;   Janne Dugstad   1 * , PhD ;   Hilde Eide   1 * , PhD ;   Etty Nilsen   1 * , PhD

1 Centre for Health and Technology, Faculty of Health and Social Science, University of South-Eastern Norway, Borre, Norway

*all authors contributed equally

Corresponding Author:

  • Linda C Grøndal-Eeles
  • Centre for Health and Technology
  • Faculty of Health and Social Science, University of South-Eastern Norway
  • Postboks 4
  • Borre 3199
  • Norway
  • Phone: 47 95109280
  • Email: linda.c.grondal-eeles@usn.no