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This paper is in the following e-collection/theme issue:

Commentary (111) Consumer & Patient Education and Shared-Decision Making (1313) Generative Language Models Including ChatGPT (1691) Patient-Clinician Relationship (53) AI Language Models in Health Care (872)

Published on in Vol 28 (2026)

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/113223, first published .
Doctor consulting with an elderly couple in a hospital hallway

Is More Perceived Empathy Better? Large Language Models, Communication, and Safety in Health Care

Is More Perceived Empathy Better? Large Language Models, Communication, and Safety in Health Care

Authors of this article:

Rebecca Grochow Mishuris1 Author Orcid Image ;   Sara G Murray2 Author Orcid Image ;   Deepti Pandita3 Author Orcid Image
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Rebecca Grochow Mishuris   1 * , MD, MS, MPH ;   Sara G Murray   2 * , MD, MAS ;   Deepti Pandita   3 * , MD

1 Mass General Brigham, Somerville, MA, United States

2 Johns Hopkins Medicine, Baltimore, MD, United States

3 University of California, Irvine, Irvine, CA, United States

*all authors contributed equally

Corresponding Author:

  • Rebecca Grochow Mishuris, MD, MS, MPH
  • Mass General Brigham
  • 399 Revolution Drive
  • Somerville, MA 02145
  • United States
  • Phone: 1 617-732-6040
  • Email: rmishuris@mgb.org