Toward Normalizing Inclusive Design by Uncovering Patient Experiences of a Web Portal in a Dental Hospital: Mixed Methods Study

Adeola Bamgboje-Ayodele   ^{1, 2} , PhD ;   Jacques Raubenheimer   ^{1, 3} , PhD ;   Anna Paonne   ⁴ , BPharm ;   Jessica Yi   ¹ , BAPSC ;   Tamasha Jayawardena   ¹ , BSc ;   Shilpi Ajwani   ⁴ , PhD ;   Eugenia Szuba   ⁴ , MSc ;   Tanmay Chowdhury   ⁴ , MSc ;   Phu Dao   ⁴ , MSc ;   Mostafa Ahmed   ⁴ , BMedSci, BDent ;   Amy Von Huben   ¹ , PhD ;   Martin Howell   ¹ , PhD ;   Nicole Nixon   ⁵ , Adv Dip HR Bus ;   Adam Dunn   ⁶ , PhD ;   Aaron Jones   ⁴ , MSc ;   Melissa Baysari   ¹ , PhD

¹ Digital Health Human Factors Research Group, Sydney Nursing School, Faculty of Medicine and Health, The University of Sydney, Camperdown, Australia

² Discipline of Design, School of Architecture, Design and Planning, The University of Sydney, Darlington, NSW, Australia

³ Sydney Pharmacy School, Faculty of Medicine and Health, The University of Sydney, Camperdown, Australia

⁴ Sydney Local Health District, New South Wales, Australia

⁵ Five Faces, Queensland, Australia

⁶ Biomedical Informatics and Digital Health, Faculty of Medicine and Health, The University of Sydney, Camperdown, Australia