Developing Balanced Quality Indicators for Monitoring Virtual Care in Ambulatory Care Environments: Modified Delphi Panel Process

Samuel Petrie   ^{1, 2} , PhD ;   Oluwatoni Makanjuola   ^{3, 4} , BSc ;   Celia Laur   ^{3, 4} , MSc, PhD ;   Emeralda Burke   ³ , BSc, MHE ;   Patricia Rios   ⁵ , BSc, MSc ;   Onil Bhattacharyya   ^{3, 4, 6} , MD, PhD ;   Geetha Mukerji   ^{3, 4, 7} , MSc, MD

¹ Implementation Science Team, Research, Innovation, and Discovery, Nova Scotia Health, Halifax, NS, Canada

² Department of Community Health and Epidemiology, Faculty of Medicine, Dalhousie University, Halifax, NS, Canada

³ Women's College Hospital Institute for Health System Solutions and Virtual Care, Women's College Hospital, Toronto, ON, Canada

⁴ Institute of Health Policy, Management and Evaluation, Dala Lana School of Public Health, University of Toronto, Toronto, ON, Canada

⁵ Ontario Breast Screening Program, Ontario Health, Toronto, ON, Canada

⁶ Department of Family and Community Medicine, Temerty Faculty of Medicine, University of Toronto, Toronto, ON, Canada

⁷ Department of Medicine, Temerty of Faculty of Medicine, University of Toronto, Toronto, ON, Canada