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This paper is in the following e-collection/theme issue:

Mobile Health (mhealth) (4977) Electronic/Mobile Data Capture, Internet-based Survey & Research Methodology (1695) Telehealth and Telemonitoring (2952) Adoption and Change Management of eHealth Systems (1067) mHealth in a Clinical Setting (1081) Physician and Health Services Rating by Consumers (201) Tools and Questionnaires in Human Factors Evaluation (99) eHealth Infrastructures (486) Quality Improvement (363) Health Services Research (647) mHealth for Health Administration (236) Health Services in Resource-Poor Settings and LMICs (657) E-Health / Health Services Research and New Models of Care (1138)

Published on in Vol 26 (2024)

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/55140, first published .
Young Asian woman in earbuds looks at laptop screen in home office

Service Quality and Patient Satisfaction of Internet Hospitals in China: Cross-Sectional Evaluation With the Service Quality Questionnaire

Service Quality and Patient Satisfaction of Internet Hospitals in China: Cross-Sectional Evaluation With the Service Quality Questionnaire

Authors of this article:

Tao Han1 Author Orcid Image ;   Qinpeng Wei1 Author Orcid Image ;   Ruike Wang1 Author Orcid Image ;   Yijin Cai1 Author Orcid Image ;   Hongyi Zhu1 Author Orcid Image ;   Jiani Chen1 Author Orcid Image ;   Zhiruo Zhang1 Author Orcid Image ;   Sisi Li1 Author Orcid Image
Article Authors Cited by (15) Tweetations Metrics

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  1. Liu T, Zhang M, Li H, Wen Zhang Y, Liang L, Huang X, Gan X, Mou L, Liu C, Zhang M, Liu J. The Impact of Internet Hospital Follow-Up on the Quality of Life of Patients With Epilepsy: Randomized Controlled Trial. Journal of Medical Internet Research 2025;27:e70665 View
  2. He Y, Ye L, He X, Chen J, Wang T, Qiao L, Pu H, Li Y, Wang Y, Jiao X, Fang Q, Ma J, Xing M, Hu Y, Zhou T, Liang J, Lei J, Star X Z. Exploring patient satisfaction and its influencing factors in Chinese internet hospitals: An analysis using two-factor theory and Kano model based on user-generated contents. DIGITAL HEALTH 2025;11 View
  3. Liñares D, Tsitsi T, López-Rey N, Guanipa-Sierra W, Aldecoa-Landesa S, Carrión C, Cabutto D, Moreno-Alonso D, Madrid-Alejos C, Charalambous A, Clavería A. Training Gaps in Digital Skills for the Cancer Health Care Workforce Based on Insights From Clinical Professionals, Nonclinical Professionals, and Patients and Caregivers: Qualitative Study. JMIR Medical Education 2025;11:e78490 View
  4. Qiu R, Song R, Wu X, Feng J, Yang Y, Pan Y, Lin X. From awareness to adoption: a panoramic perspective on the utilization of Internet Medical Services among Chinese patients with chronic disease. BMC Health Services Research 2025;25(1) View
  5. Zhang X, Wang Q, Yang L, Su T. Why did individuals seeking COVID-19 advice return to internet hospitals for follow-up in the early pandemic: Insights from machine learning. BMC Public Health 2025;25(1) View
  6. Zhu Z, Ji S, Shi X, Li S, Yang R, Zhu M, Hou Y. Barriers and Facilitators to Smart Healthcare Adoption Among Chinese Patients with Cardiovascular Disease and Their Caregivers: A Qualitative Study. Healthcare 2025;13(22):2881 View
  7. Wang H, Wang H, Guan S, Li J. Exploring Patient Satisfaction and Determinants in VIP Outpatient: A SERVQUAL-Based Latent Class Analysis. Patient Preference and Adherence 2025;Volume 19:3819 View
  8. Lyu Y, Li X, Li H, Gu M, Xu X, Wang Y, Jin C. Bridging Policy and Practice in Telemedicine Follow-Up Identification: Multicenter Mixed Methods Study in Beijing. JMIR Human Factors 2025;12:e75964 View
  9. Li Z, Tang L, Li Y, Dang Y, Yao L. A review of evaluation system for Internet hospitals. International Journal of Medical Informatics 2026;209:106234 View
  10. Wang Y, Han Y, Duan M, Wang Y. Factors Influencing Patient Satisfaction Within the Multistage Online Consultation Process in Internet Hospitals in Beijing: Empirical Analysis. JMIR Human Factors 2026;13:e79213 View
  11. Lin C, Xiong S. Decoding perceived risks in online healthcare services: a safety–trust model based on grounded theory. Frontiers in Digital Health 2026;8 View
  12. Yu L, Liang X, Chen Y, Li J. Exploring patients’ overall satisfaction, trust and information adoption behaviour towards an online healthcare platform based on the elaboration likelihood model. Behaviour & Information Technology 2026:1 View
  13. Kulińska J, Grzebieluch J. The Image of Healthcare Institutions in the Opinion of Patients—Evaluation of Factors Influencing the Assessment of Public Hospitals. Healthcare 2026;14(12):1690 View
  14. Cheng J, Chen Y, Sheng M, Guo Y, Wu W, Wan X, Lu Y, Lu H. Optimization of drug delivery in internet hospitals using the 5M1E and HACCP frameworks. BMC Health Services Research 2026;26(1) View

Books/Policy Documents

  1. Hamid E, Jusoh A, Abbas A. Beyond Intelligent Systems: Navigating the Power of the Agentic Artificial Intelligence for Driving Innovation. View