This paper is in the following e-collection/theme issue:

Mobile Health (mhealth) (3464) Telehealth and Telemonitoring (2088) Adoption and Change Management of eHealth Systems (894) eHealth Infrastructures (427) Quality Improvement (294) mHealth for Health Administration (184) E-Health / Health Services Research and New Models of Care (718) mHealth in a Clinical Setting (743) Physician and Health Services Rating by Consumers (140) Health Services Research (557) Health Services in Resource-Poor Settings and LMICs (542) Tools and Questionnaires in Human Factors Evaluation (75) Electronic/Mobile Data Capture, Internet-based Survey & Research Methodology (997)

Published on in Vol 26 (2024)

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/55140, first published .
Service Quality and Patient Satisfaction of Internet Hospitals in China: Cross-Sectional Evaluation With the Service Quality Questionnaire

Service Quality and Patient Satisfaction of Internet Hospitals in China: Cross-Sectional Evaluation With the Service Quality Questionnaire

Service Quality and Patient Satisfaction of Internet Hospitals in China: Cross-Sectional Evaluation With the Service Quality Questionnaire

Authors of this article:

Tao Han1 Author Orcid Image ;   Qinpeng Wei1 Author Orcid Image ;   Ruike Wang1 Author Orcid Image ;   Yijin Cai1 Author Orcid Image ;   Hongyi Zhu1 Author Orcid Image ;   Jiani Chen1 Author Orcid Image ;   Zhiruo Zhang1 Author Orcid Image ;   Sisi Li1 Author Orcid Image
Article Authors Cited by (7) Tweetations Metrics

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  2. He Y, Ye L, He X, Chen J, Wang T, Qiao L, Pu H, Li Y, Wang Y, Jiao X, Fang Q, Ma J, Xing M, Hu Y, Zhou T, Liang J, Lei J, Star X Z. Exploring patient satisfaction and its influencing factors in Chinese internet hospitals: An analysis using two-factor theory and Kano model based on user-generated contents. DIGITAL HEALTH 2025;11 View
  3. Liñares D, Tsitsi T, López-Rey N, Guanipa-Sierra W, Aldecoa-Landesa S, Carrión C, Cabutto D, Moreno-Alonso D, Madrid-Alejos C, Charalambous A, Clavería A. Training Gaps in Digital Skills for the Cancer Health Care Workforce Based on Insights From Clinical Professionals, Nonclinical Professionals, and Patients and Caregivers: Qualitative Study. JMIR Medical Education 2025;11:e78490 View
  4. Qiu R, Song R, Wu X, Feng J, Yang Y, Pan Y, Lin X. From awareness to adoption: a panoramic perspective on the utilization of Internet Medical Services among Chinese patients with chronic disease. BMC Health Services Research 2025;25(1) View
  5. Zhang X, Wang Q, Yang L, Su T. Why did individuals seeking COVID-19 advice return to internet hospitals for follow-up in the early pandemic: Insights from machine learning. BMC Public Health 2025;25(1) View
  6. Zhu Z, Ji S, Shi X, Li S, Yang R, Zhu M, Hou Y. Barriers and Facilitators to Smart Healthcare Adoption Among Chinese Patients with Cardiovascular Disease and Their Caregivers: A Qualitative Study. Healthcare 2025;13(22):2881 View
  7. Wang H, Wang H, Guan S, Li J. Exploring Patient Satisfaction and Determinants in VIP Outpatient: A SERVQUAL-Based Latent Class Analysis. Patient Preference and Adherence 2025;Volume 19:3819 View