This paper is in the following e-collection/theme issue:

Mobile Health (mhealth) (3433) Telehealth and Telemonitoring (2064) Adoption and Change Management of eHealth Systems (883) eHealth Infrastructures (425) Quality Improvement (292) mHealth for Health Administration (183) E-Health / Health Services Research and New Models of Care (710) mHealth in a Clinical Setting (739) Physician and Health Services Rating by Consumers (140) Health Services Research (549) Health Services in Resource-Poor Settings and LMICs (527) Tools and Questionnaires in Human Factors Evaluation (74) Electronic/Mobile Data Capture, Internet-based Survey & Research Methodology (991)

Published on in Vol 26 (2024)

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/55140, first published .
Service Quality and Patient Satisfaction of Internet Hospitals in China: Cross-Sectional Evaluation With the Service Quality Questionnaire

Service Quality and Patient Satisfaction of Internet Hospitals in China: Cross-Sectional Evaluation With the Service Quality Questionnaire

Service Quality and Patient Satisfaction of Internet Hospitals in China: Cross-Sectional Evaluation With the Service Quality Questionnaire

Authors of this article:

Tao Han1 Author Orcid Image ;   Qinpeng Wei1 Author Orcid Image ;   Ruike Wang1 Author Orcid Image ;   Yijin Cai1 Author Orcid Image ;   Hongyi Zhu1 Author Orcid Image ;   Jiani Chen1 Author Orcid Image ;   Zhiruo Zhang1 Author Orcid Image ;   Sisi Li1 Author Orcid Image
Article Authors Cited by (4) Tweetations Metrics

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  2. He Y, Ye L, He X, Chen J, Wang T, Qiao L, Pu H, Li Y, Wang Y, Jiao X, Fang Q, Ma J, Xing M, Hu Y, Zhou T, Liang J, Lei J, Star X Z. Exploring patient satisfaction and its influencing factors in Chinese internet hospitals: An analysis using two-factor theory and Kano model based on user-generated contents. DIGITAL HEALTH 2025;11 View
  3. Liñares D, Tsitsi T, López-Rey N, Guanipa-Sierra W, Aldecoa-Landesa S, Carrión C, Cabutto D, Moreno-Alonso D, Madrid-Alejos C, Charalambous A, Clavería A. Training Gaps in Digital Skills for the Cancer Health Care Workforce Based on Insights From Clinical Professionals, Nonclinical Professionals, and Patients and Caregivers: Qualitative Study. JMIR Medical Education 2025;11:e78490 View
  4. Qiu R, Song R, Wu X, Feng J, Yang Y, Pan Y, Lin X. From awareness to adoption: a panoramic perspective on the utilization of Internet Medical Services among Chinese patients with chronic disease. BMC Health Services Research 2025;25(1) View