This paper is in the following e-collection/theme issue:

Telehealth and Telemonitoring (1708) Health Services Research (488) E-Health / Health Services Research and New Models of Care (538) Health Care Quality and Health Services Research (274) mHealth for Telemedicine and Homecare (415)

Published on in Vol 23, No 6 (2021): June

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/18488, first published .
Patient Experience in Virtual Visits Hinges on Technology and the Patient-Clinician Relationship: A Large Survey Study With Open-ended Questions

Patient Experience in Virtual Visits Hinges on Technology and the Patient-Clinician Relationship: A Large Survey Study With Open-ended Questions

Patient Experience in Virtual Visits Hinges on Technology and the Patient-Clinician Relationship: A Large Survey Study With Open-ended Questions

Authors of this article:

Susannah Rose1 Author Orcid Image ;   Heather McKee Hurwitz2 Author Orcid Image ;   Mary Beth Mercer1 Author Orcid Image ;   Sabahat Hizlan1 Author Orcid Image ;   Kari Gali3 Author Orcid Image ;   Pei-Chun Yu4 Author Orcid Image ;   Caroline Franke1 Author Orcid Image ;   Kathryn Martinez5 Author Orcid Image ;   Matthew Stanton3 Author Orcid Image ;   Matthew Faiman3 Author Orcid Image ;   Peter Rasmussen3 Author Orcid Image ;   Adrienne Boissy1 Author Orcid Image
Article Authors Cited by (28) Tweetations (17) Metrics

Journals

  1. White V, Bastable A, Solo I, Sherwell S, Thomas S, Blum R, Torres J, Maxwell-Davis N, Alexander K, Piper A. Telehealth cancer care consultations during the COVID-19 pandemic: a qualitative study of the experiences of Australians affected by cancer. Supportive Care in Cancer 2022;30(8):6659 View
  2. Chandrasekaran R, Bapat P, Jeripity Venkata P, Moustakas E. Do Patients Assess Physicians Differently in Video Visits as Compared with In-Person Visits? Insights from Text-Mining Online Physician Reviews. Telemedicine and e-Health 2023;29(10):1557 View
  3. Burton L, Rush K, Smith M, Davis S, Rodriguez Echeverria P, Suazo Hidalgo L, Görges M. Empowering Patients Through Virtual Care Delivery: Qualitative Study With Micropractice Clinic Patients and Health Care Providers. JMIR Formative Research 2022;6(4):e32528 View
  4. Lapointe-Shaw L, Salahub C, Bird C, Bhatia R, Desveaux L, Glazier R, Hedden L, Ivers N, Martin D, Na Y, Spithoff S, Tadrous M, Kiran T. Characteristics and Health Care Use of Patients Attending Virtual Walk-in Clinics in Ontario, Canada: Cross-sectional Analysis. Journal of Medical Internet Research 2023;25:e40267 View
  5. Shaw F, Fomiatti R, Farrugia A, Fraser S. Proper distance in the age of social distancing: Hepatitis C treatment, telehealth and questions of care and responsibility. Sociology of Health & Illness 2023;45(1):19 View
  6. Rabinowicz R, Maguire B, Hitzler J, Punnett A. How essential are in‐person clinic visits during maintenance treatment of children with acute lymphoblastic leukemia?. Pediatric Blood & Cancer 2022;69(7) View
  7. Koppel P, De Gagne J, Docherty S, Smith S, Prose N, Jabaley T. Exploring Nurse and Patient Experiences of Developing Rapport During Oncology Ambulatory Care Videoconferencing Visits: Qualitative Descriptive Study. Journal of Medical Internet Research 2022;24(9):e39920 View
  8. Jin Z, Wang Z. Operational and Financial Impacts of Digital Health Technology: A Study on Canadian Healthcare System during the COVID-19 Pandemic. International Journal of Environmental Research and Public Health 2022;19(22):15025 View
  9. Caminiti C, Annunziata M, Di Giulio P, Isa L, Mosconi P, Nanni M, Piredda M, Verusio C, Diodati F, Maglietta G, Passalacqua R. Psychosocial Impact of Virtual Cancer Care through Technology: A Systematic Review and Meta-Analysis of Randomized Controlled Trials. Cancers 2023;15(7):2090 View
  10. Agbali R, Balas E, Beltrame F, Heboyan V, De Leo G. A review of questionnaires used for the assessment of telemedicine. Journal of Telemedicine and Telecare 2024;30(10):1636 View
  11. Thomas E, Lee C, Norman R, Wells L, Shaw T, Nesbitt J, Frean I, Baxby L, Bennett S, Robinson S. Patient Use, Experience, and Satisfaction With Telehealth in an Australian Population (Reimagining Health Care): Web-Based Survey Study. Journal of Medical Internet Research 2023;25:e45016 View
  12. Ventuneac A, Dickerson S, Dharia A, George S, Talal A. Scaling and Sustaining Facilitated Telemedicine to Expand Treatment Access Among Underserved Populations: A Qualitative Study. Telemedicine and e-Health 2023;29(12):1862 View
  13. Radić M, Đogaš H, Vrkić K, Gelemanović A, Marinović I, Perković D, Nazlić J, Radić J, Krstulović D, Meštrović J. Prescription Trends of Biologic DMARDs in Treating Rheumatologic Diseases: Changes of Medication Availability in COVID-19. Journal of Personalized Medicine 2023;13(8):1199 View
  14. Hanebutt R, Mohyuddin H. The Digital Domain. Primary Care: Clinics in Office Practice 2023;50(4):657 View
  15. Vanderhout S, Goldbloom E, Li A, Newhook D, Garcia M, Dulude C. Evaluation Strategies for Understanding Experiences With Virtual Care in Canada: Mixed Methods Study. Journal of Medical Internet Research 2023;25:e45287 View
  16. Zachrison K, Yan Z, White B, Park L, Schwamm L. Factors Associated with the Digital Patient Experience of Virtual Care Across Specialties. Telemedicine Reports 2023;4(1):227 View
  17. Collins-Pisano C, Johnson M, Mois G, Brooks J, Myers A, Mazina D, Storm M, Wright M, Berger N, Kasper A, Fox A, MacDonald S, Schultze S, Bohm A, Hill J, Fortuna K. Introduction to the Coproduction of Supervision Standards for Digital Peer Support: Qualitative Study. JMIR Human Factors 2023;10:e40607 View
  18. Abdelmutti N, Powis M, Macedo A, Liu Z, Bender J, Papadakos J, Hack S, Rajnish N, Rana P, Kittuppanantharajah S, Lovas M, Melwani S, Moody L, Elliot M, Ashfaq I, Avery L, Mohammed H, Berlin A, Krzyzanowska M. Virtual Cancer Care Beyond the COVID-19 Pandemic: Patient and Staff Perspectives and Recommendations. JCO Oncology Practice 2024;20(5):643 View
  19. Slightam C, SooHoo S, Greene L, Zulman D, Kimerling R. Development and Validation of a Measure to Assess Patient Experiences With Video Care Encounters. JAMA Network Open 2024;7(4):e245277 View
  20. Dickerson S, George S, Ventuneac A, Dharia A, Talal A. Care Integration for Hepatitis C Virus Treatment Through Facilitated Telemedicine Within Opioid Treatment Programs: Qualitative Study. Journal of Medical Internet Research 2024;26:e53049 View
  21. Koppel P, De Gagne J, Docherty S, Smith S, Prose N, Thompson J, Otero M. Feasibility and acceptability of measuring positivity resonance in nurse–patient telehealth videoconferencing visits: A mixed‐methods observational study. Journal of Clinical Nursing 2024;33(7):2578 View
  22. Liu Z, Brandon-Jones A, Vasilakis C. Unpacking patient engagement in remote consultation. International Journal of Operations & Production Management 2024;44(13):157 View
  23. Engstrom T, Shteiman M, Kelly K, Sullivan C, Pole J. What is measured matters: A scoping review of analysis methods used for qualitative patient reported experience measure data. International Journal of Medical Informatics 2024;190:105559 View
  24. McBride H, Evans S, Pinto A, Daly A, Ashmore C, Ilgaz F, Ford S, Buckley S, MacDonald A. Patient and carer perceptions of video, telephone and in-person clinics for Phenylketonuria (PKU). Orphanet Journal of Rare Diseases 2024;19(1) View
  25. Johnson F, Frygner Holm S, Hess Engström A. Experiences of digital physiotherapy during pregnancy and after childbirth: A qualitative study. Internet Interventions 2024;38:100768 View
  26. Ivanova J, Wilczewski H, Klocksieben F, Cummins M, Soni H, Ong T, Barrera J, Harvey J, O'Connell N, McElligott J, Welch B, Bunnell B. Patient Preferences for Direct-to-Consumer Telemedicine Services: Replication and Extension of a Nationwide Survey. JMIR Human Factors 2024;11:e51056 View
  27. Soto Jacome C, Espinoza Suarez N, Golembiewski E, Gravholt D, Crowley A, Urtecho M, Garcia Leon M, Mandhana D, Ballard D, Kunneman M, Prokop L, Montori V. Instruments evaluating the duration and pace of clinical encounters: A scoping review. Patient Education and Counseling 2025;131:108591 View

Books/Policy Documents

  1. Dubey A, Praveer S, Baghel D. Exploring the Advancements and Future Directions of Digital Twins in Healthcare 6.0. View