Published on in Vol 22, No 6 (2020): June

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/18203, first published .
The Impact of Digital-First Consultations on Workload in General Practice: Modeling Study

The Impact of Digital-First Consultations on Workload in General Practice: Modeling Study

The Impact of Digital-First Consultations on Workload in General Practice: Modeling Study

Authors of this article:

Chris Salisbury1 Author Orcid Image ;   Mairead Murphy1 Author Orcid Image ;   Polly Duncan1 Author Orcid Image

Journals

  1. Gray D, Freeman G, Johns C, Roland M. Covid 19: a fork in the road for general practice. BMJ 2020:m3709 View
  2. Salisbury C, Quigley A, Hex N, Aznar C. Private Video Consultation Services and the Future of Primary Care. Journal of Medical Internet Research 2020;22(10):e19415 View
  3. Brown V, Gregory S, Gray D. The power of personal care: the value of the patient–GP consultation. British Journal of General Practice 2020;70(701):596 View
  4. Yagi K, Maeda K, Sakaguchi S, Chuma M, Sato Y, Kane C, Akaishi A, Ishizawa K, Yanagawa H. Status of Institutional Review Board Meetings Conducted Through Web Conference Systems in Japanese National University Hospitals During the COVID-19 Pandemic: Questionnaire Study. Journal of Medical Internet Research 2020;22(11):e22302 View
  5. Senbekov M, Saliev T, Bukeyeva Z, Almabayeva A, Zhanaliyeva M, Aitenova N, Toishibekov Y, Fakhradiyev I, Fayn J. The Recent Progress and Applications of Digital Technologies in Healthcare: A Review. International Journal of Telemedicine and Applications 2020;2020:1 View
  6. Blackburn F, Butler M, Cheung C. ‘The paediatrician will hear you now’: making virtual outpatient consultations work for children and young people. Archives of Disease in Childhood 2021;106(11):1041 View
  7. Murphy M, Scott L, Salisbury C, Turner A, Scott A, Denholm R, Lewis R, Iyer G, Macleod J, Horwood J. Implementation of remote consulting in UK primary care following the COVID-19 pandemic: a mixed-methods longitudinal study. British Journal of General Practice 2021;71(704):e166 View
  8. Johnsen T, Norberg B, Kristiansen E, Zanaboni P, Austad B, Krogh F, Getz L. Suitability of Video Consultations During the COVID-19 Pandemic Lockdown: Cross-sectional Survey Among Norwegian General Practitioners. Journal of Medical Internet Research 2021;23(2):e26433 View
  9. Martos-Pérez F, Martín-Escalante M, Olalla-Sierra J, Prada-Pardal J, García-de-Lucas M, González-Vega R, Jiménez-Puente A, García-Alegría J. The value of telephone consultations during COVID-19 pandemic. An observational study. QJM: An International Journal of Medicine 2021;114(10):715 View
  10. Greenhalgh T, Rosen R. Remote by default general practice: must we, should we, dare we?. British Journal of General Practice 2021;71(705):149 View
  11. Webb E, Hernández-Quevedo C, Williams G, Scarpetti G, Reed S, Panteli D. Providing health services effectively during the first wave of COVID-19: A cross-country comparison on planning services, managing cases, and maintaining essential services. Health Policy 2022;126(5):382 View
  12. Sheikh A, Anderson M, Albala S, Casadei B, Franklin B, Richards M, Taylor D, Tibble H, Mossialos E. Health information technology and digital innovation for national learning health and care systems. The Lancet Digital Health 2021;3(6):e383 View
  13. Tammes P, Morris R, Murphy M, Salisbury C. Is continuity of primary care declining in England? Practice-level longitudinal study from 2012 to 2017. British Journal of General Practice 2021;71(707):e432 View
  14. Szilassy E, Barbosa E, Dixon S, Feder G, Griffiths C, Johnson M, De Simoni A, Wileman V, Panovska-Griffiths J, Dowrick A. PRimary care rEsponse to domestic violence and abuse in the COvid-19 panDEmic (PRECODE): protocol of a rapid mixed-methods study in the UK. BMC Family Practice 2021;22(1) View
  15. Pagliari C. Digital health and primary care: Past, pandemic and prospects. Journal of Global Health 2021;11 View
  16. Knop M, Mueller M, Niehaves B. Investigating the Use of Telemedicine for Digitally Mediated Delegation in Team-Based Primary Care: Mixed Methods Study. Journal of Medical Internet Research 2021;23(8):e28151 View
  17. Frennert S, Erlingsdóttir G, Muhic M, Rydenfält C, Milos Nymberg V, Ekman B. ‘It increases my ability to influence my ways of working’: A qualitative study on digitally mediated patient management in primary healthcare. Scandinavian Journal of Caring Sciences 2023;37(1):88 View
  18. Kierkegaard P, Hicks T, Allen A, Yang Y, Hayward G, Glogowska M, Nicholson B, Buckle P, Braybrook J, Dark P, Davis K, Cook E, Gordon A, Halstead A, Lasserson D, Lewington A, Perera-Salazar R, Simpson J, Turner P, Prestwich G, Reynard C, Riley B, Tate V, Wilcox M. Strategies to implement SARS-CoV-2 point-of-care testing into primary care settings: a qualitative secondary analysis guided by the Behaviour Change Wheel. Implementation Science Communications 2021;2(1) View
  19. Jones J, Damery S, Phillips K, Retzer A, Nayyar P, Jolly K, Juhl C. Real-time remote outpatient consultations in secondary and tertiary care: A systematic review of inequalities in invitation and uptake. PLOS ONE 2022;17(6):e0269435 View
  20. Willman A. Shared decision making and remote consulting. BMJ Military Health 2023;169(3):290 View
  21. Owen N, Dew L, Logan S, Denegri S, Chappell L. Research policy for people with multiple long-term conditions and their carers. Journal of Multimorbidity and Comorbidity 2022;12 View
  22. Greenhalgh T, Shaw S, Alvarez Nishio A, Booth A, Byng R, Clarke A, Dakin F, Davies R, Faulkner S, Hemmings N, Husain L, Kalin A, Ladds E, Moore L, Rosen R, Rybczynska-Bunt S, Wherton J, Wieringa S. Protocol: Remote care as the ‘new normal’?  Multi-site case study in UK general practice. NIHR Open Research 2022;2:46 View
  23. O'Sullivan B, Couch D, Naik I. Using Mobile Phone Apps to Deliver Rural General Practitioner Services: Critical Review Using the Walkthrough Method. JMIR Formative Research 2022;6(1):e30387 View
  24. Torp D, Sandbæk A, Prætorius T. The Technology Acceptance of Video Consultations for Type 2 Diabetes Care in General Practice: Cross-sectional Survey of Danish General Practitioners. Journal of Medical Internet Research 2022;24(8):e37223 View
  25. Sandbæk A, Christensen L, Larsen L, Primholdt Christensen N, Kofod F, Guassora A, Merrild C, Assing Hvidt E. Guidance for Implementing Video Consultations in Danish General Practice: Rapid Cycle Coproduction Study. JMIR Formative Research 2021;5(11):e27323 View
  26. Koworera L, Goldspink S. Integrating new non-medical practitioners in general practices: barriers and facilitators. Primary Health Care 2022;32(6):27 View
  27. Yagi K, Sato Y, Sakaguchi S, Goda M, Hamano H, Aizawa F, Shimizu M, Inoue-Hamano A, Nishimori T, Tagi M, Kanno M, Matsuoka-Ando R, Yoshioka T, Matstubara Y, Izawa-Ishizawa Y, Shimizu R, Maruo A, Kuniki Y, Sakamoto Y, Itobayashi S, Zamami Y, Yanagawa H, Ishizawa K. A web-based survey of educational opportunities of medical professionals based on changes in conference design during the COVID-19 pandemic. Education and Information Technologies 2022;27(7):10371 View
  28. Schutz S, Walthall H, Snowball J, Vagner R, Fernandez N, Bartram E, Merriman C. Patient and clinician experiences of remote consultation during the SARS-CoV-2 pandemic: A service evaluation. DIGITAL HEALTH 2022;8:205520762211150 View
  29. Johnson C, Dupuis J, Goguen P, Grenier G, Chen R. Changes to telehealth practices in primary care in New Brunswick (Canada): A comparative study pre and during the COVID-19 pandemic. PLOS ONE 2021;16(11):e0258839 View
  30. Rosen R, Wieringa S, Greenhalgh T, Leone C, Rybczynska-Bunt S, Hughes G, Moore L, Shaw S, Wherton J, Byng R. Clinical risk in remote consultations in general practice: findings from in-COVID-19 pandemic qualitative research. BJGP Open 2022;6(3):BJGPO.2021.0204 View
  31. Williams S, Barnard A, Collis P, Correia de Sousa J, Ghimire S, Habib M, Jelen T, Kanniess F, Mak V, Martins S, Paulino E, Pinnock H, Roman M, Sandelowsky H, Tsiligianni I, van der Steen L, Weber Donatelli F. Remote consultations in primary care across low-, middle- and high-income countries: Implications for policy and care delivery. Journal of Health Services Research & Policy 2023;28(3):181 View
  32. Damery S, Jones J, O'Connell Francischetto E, Jolly K, Lilford R, Ferguson J. Remote Consultations Versus Standard Face-to-Face Appointments for Liver Transplant Patients in Routine Hospital Care: Feasibility Randomized Controlled Trial of myVideoClinic. Journal of Medical Internet Research 2021;23(9):e19232 View
  33. van de Vijver S, Hummel D, van Dijk A, Cox J, van Dijk O, Van den Broek N, Metting E. Evaluation of a Digital Self-management Platform for Patients With Chronic Illness in Primary Care: Qualitative Study of Stakeholders’ Perspectives. JMIR Formative Research 2022;6(8):e38424 View
  34. Kontopantelis E, Panagioti M, Farragher T, Munford L, Parisi R, Planner C, Spooner S, Tse A, Ashcroft D, Esmail A. Consultation patterns and frequent attenders in UK primary care from 2000 to 2019: a retrospective cohort analysis of consultation events across 845 general practices. BMJ Open 2021;11(12):e054666 View
  35. Pinnock H, Murphie P, Vogiatzis I, Poberezhets V. Telemedicine and virtual respiratory care in the era of COVID-19. ERJ Open Research 2022;8(3):00111-2022 View
  36. Anchors Z, Jones B, Thomas R, Berry A, Walsh N. The impact of remote consultations on the health and wellbeing of first contact physiotherapists in primary care: A mixed methods study. Musculoskeletal Care 2023;21(3):655 View
  37. Jones R, Tredinnick-Rowe J, Baines R, Maramba I, Chatterjee A. Use and usability of GP online services: a mixed-methods sequential study, before and during the COVID-19 pandemic, based on qualitative interviews, analysis of routine eConsult usage and feedback data, and assessment of GP websites in Devon and Cornwall, England. BMJ Open 2022;12(3):e058247 View
  38. Ciećko W, Labunets K, Wojnarowska M, Bosek D, Skwierawska J, Bandurski T, Bandurska E. How COVID-19 Broke the Barriers Related to the Implementation of Telecare—Patients’ Experiences with a New form of Providing Health Services in Primary Health Care. Healthcare 2023;11(4):497 View
  39. Glock H, Milos Nymberg V, Borgström Bolmsjö B, Holm J, Calling S, Wolff M, Pikkemaat M. Attitudes, Barriers, and Concerns Regarding Telemedicine Among Swedish Primary Care Physicians: A Qualitative Study. International Journal of General Medicine 2021;Volume 14:9237 View
  40. Grut M, de Wildt G, Clarke J, Greenfield S, Russell A, Ranjan A. Primary health care during the COVID-19 pandemic: A qualitative exploration of the challenges and changes in practice experienced by GPs and GP trainees. PLOS ONE 2023;18(2):e0280733 View
  41. Dougherty D, Thompson A, Speck K, Perrone E. Preoperative virtual video visits only: a convenient option that should be offered to caregivers beyond the pandemic. World Journal of Pediatric Surgery 2022;5(3):e000403 View
  42. Smart C, Newman C, Hartill L, Bunce S, McCormick J. Workload effects of online consultation implementation from a Job-Characteristics Model perspective: a qualitative study. BJGP Open 2023;7(1):BJGPO.2022.0024 View
  43. Dambha-Miller H, Hounkpatin H, Morgan-Harrisskitt J, Stuart B, Fraser S, Roderick P. Primary care consultations for respiratory tract symptoms during the COVID-19 pandemic: a cohort study including 70,000 people in South West England. Family Practice 2022;39(3):440 View
  44. Slattery B, Ackerman L, Jagadamma K. Service evaluation of telehealth in a physiotherapy musculoskeletal setting: Patient outcomes and results from risk stratification. Musculoskeletal Care 2022;20(4):977 View
  45. Turner A, Morris R, Rakhra D, Stevenson F, McDonagh L, Hamilton F, Atherton H, Farr M, Blake S, Banks J, Lasseter G, Ziebland S, Hyde E, Powell J, Horwood J. Unintended consequences of online consultations: a qualitative study in UK primary care. British Journal of General Practice 2022;72(715):e128 View
  46. Burn E, Fisher R, Locock L, Smith J. A longitudinal qualitative study of the UK general practice workforce experience of COVID-19. Primary Health Care Research & Development 2022;23 View
  47. Caddick B. Remote consultations: a prescription from the past?. Prescriber 2023;34(4):19 View
  48. Pope C. Remote care – good for some, but not for all?. Journal of Health Services Research & Policy 2023;28(3):147 View
  49. Fulop N, Walton H, Crellin N, Georghiou T, Herlitz L, Litchfield I, Massou E, Sherlaw-Johnson C, Sidhu M, Tomini S, Vindrola-Padros C, Ellins J, Morris S, Ng P. A rapid mixed-methods evaluation of remote home monitoring models during the COVID-19 pandemic in England. Health and Social Care Delivery Research 2023:1 View
  50. Salisbury H. Helen Salisbury: Knowing the size of the problem in general practice. BMJ 2023:p1162 View
  51. Lemanska A, Andrews C, Fisher L, Bacon S, Frampton A, Mehrkar A, Inglesby P, Davy S, Roberts K, Patalay P, Goldacre B, MacKenna B, Walker A. Healthcare in England was affected by the COVID-19 pandemic across the pancreatic cancer pathway: A cohort study using OpenSAFELY-TPP. eLife 2023;12 View
  52. Antonacci G, Benevento E, Bonavitacola S, Cannavacciuolo L, Foglia E, Fusi G, Garagiola E, Ponsiglione C, Stefanini A. Healthcare professional and manager perceptions on drivers, benefits, and challenges of telemedicine: results from a cross-sectional survey in the Italian NHS. BMC Health Services Research 2023;23(1) View
  53. Ladds E, Greenhalgh T, Byng R, Rybczynska-Bunt S, Kalin A, Shaw S. A contemporary ontology of continuity in general practice: Capturing its multiple essences in a digital age. Social Science & Medicine 2023;332:116112 View
  54. Anderson H, Scantlebury A, Galdas P, Adamson J. Remote and technology‐mediated working during the COVID‐19 pandemic: A qualitative exploration of the experiences of nurses working in general practice (the GenCo Study). Journal of Advanced Nursing 2024;80(4):1592 View
  55. Willemsen R, Aardoom J, van der Galiën O, van de Vijver S, Chavannes N, Versluis A. A digital platform to support communication and organization in the general practice: Evaluation of healthcare usage and costs using claims data of a health insurer. International Journal of Medical Informatics 2024;181:105296 View
  56. Parry W, Fraser C, Crellin E, Hughes J, Vestesson E, Clarke G. Continuity of care and consultation mode in general practice: a cross-sectional and longitudinal study using patient-level and practice-level data from before and during the COVID-19 pandemic in England. BMJ Open 2023;13(11):e075152 View
  57. Allen M, Webb S, Mandvi A, Frieden M, Tai-Seale M, Kallenberg G. Navigating the doctor-patient-AI relationship - a mixed-methods study of physician attitudes toward artificial intelligence in primary care. BMC Primary Care 2024;25(1) View
  58. Mayne R, Biddle G, Edwardson C, Hart N, Daley A, Heron N. The relationship between general practitioner movement behaviours with burnout and fatigue. BMC Primary Care 2024;25(1) View
  59. Chukwusa E, Barclay S, Gulliford M, Harding R, Higginson I, Verne J. General practice service use at the end-of-life before and during the COVID-19 pandemic: a population-based cohort study using primary care electronic health records. BJGP Open 2024;8(1):BJGPO.2023.0108 View
  60. Lambert J, Lambert J, Roegies K, Nikkels A, Garmyn M, Snauwaert J, Willaert F, Bouffioux B, Hoorens I, Vossaert K, Gutermuth J, Del Marmol V. The doctor will see you now, in 4 months: A Belgian perspective on waiting times for dermatologic care. Journal of the European Academy of Dermatology and Venereology 2024 View
  61. Tomini S, Massou E, Crellin N, Fulop N, Georghiou T, Herlitz L, Litchfield I, Ng P, Sherlaw-Johnson C, Sidhu M, Walton H, Morris S. A Cost Evaluation of COVID-19 Remote Home Monitoring Services in England. PharmacoEconomics - Open 2024;8(5):739 View
  62. Frennert S, Rydenfält C, Muhic M, Erlingsdóttir G. Unveiling the heterogeneous utilisation of the same digital patient management platform: case studies in primary healthcare in Sweden. BMC Health Services Research 2024;24(1) View
  63. Lakoma S, Pasanen H, Lahdensuo K, Pehkonen J, Viinikainen J, Torkki P. Quality of the digital gp visits and characteristics of the users: retrospective observational study. Scandinavian Journal of Primary Health Care 2024;42(4):686 View
  64. Kujansivu K, Tolvanen E, Kautto M, Koskela T. Primary care physicians’ experiences of video and online chat consultations: a qualitative descriptive study. Scandinavian Journal of Primary Health Care 2024:1 View
  65. Gavin J, Clarkson P, Muckelt P, Eckford R, Sadler E, McDonough S, Barker M, Fuller S. Healthcare professional and commissioners’ perspectives on the factors facilitating and hindering the implementation of digital tools for self-management of long-term conditions within UK healthcare pathways. PLOS ONE 2024;19(8):e0307493 View
  66. Eccles A, Bryce C, Driessen A, Pope C, MacLellan J, Gronlund T, Nicholson B, Ziebland S, Atherton H. Access systems in general practice: a systematic scoping review. British Journal of General Practice 2024;74(747):e674 View
  67. Payne R, Dakin F, MacIver E, Swann N, Pring T, Clarke A, Kalin A, Moore L, Ladds E, Wherton J, Rybczynska-Bunt S, Husain L, Hemmings N, Wieringa S, Greenhalgh T. Challenges to quality in contemporary, hybrid general practice: a multi-site longitudinal case study. British Journal of General Practice 2024:BJGP.2024.0184 View
  68. Kristiansen E, Atherton H, Bergmo T, Zanaboni P. Patients’ suggestions for improvements to text-based e-consultations. An online survey of users of the national health portal in Norway. Frontiers in Digital Health 2024;6 View

Books/Policy Documents

  1. Fisk M. Encyclopedia of Gerontology and Population Aging. View
  2. Fisk M. Encyclopedia of Gerontology and Population Aging. View
  3. Ledger J, Bakhai M. Organising Care in a Time of Covid-19. View
  4. Lutze M, Schmietow B, Müller M. Resilienz. View