This paper is in the following e-collection/theme issue:

Chatbots and Conversational Agents (625) Usability and Technology Use Studies with Elder Subjects (227)

Published on in Vol 22, No 5 (2020): May

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/16794, first published .
Usability, Acceptability, and Effectiveness of Web-Based Conversational Agents to Facilitate Problem Solving in Older Adults: Controlled Study

Usability, Acceptability, and Effectiveness of Web-Based Conversational Agents to Facilitate Problem Solving in Older Adults: Controlled Study

Usability, Acceptability, and Effectiveness of Web-Based Conversational Agents to Facilitate Problem Solving in Older Adults: Controlled Study

Authors of this article:

Matthew Russell Bennion1 Author Orcid Image ;   Gillian E Hardy1 Author Orcid Image ;   Roger K Moore2 Author Orcid Image ;   Stephen Kellett1 Author Orcid Image ;   Abigail Millings1 Author Orcid Image
Article Authors Cited by (37) Tweetations (38) Metrics

Journals

  1. Simmonds-Buckley M, Bennion M, Kellett S, Millings A, Hardy G, Moore R. Acceptability and Effectiveness of NHS-Recommended e-Therapies for Depression, Anxiety, and Stress: Meta-Analysis. Journal of Medical Internet Research 2020;22(10):e17049 View
  2. Mansell W. The perceptual control model of psychopathology. Current Opinion in Psychology 2021;41:15 View
  3. He Y, Yang L, Qian C, Li T, Su Z, Zhang Q, Hou X. Conversational Agent Interventions for Mental Health Problems: Systematic Review and Meta-analysis of Randomized Controlled Trials. Journal of Medical Internet Research 2023;25:e43862 View
  4. He Y, Yang L, Zhu X, Wu B, Zhang S, Qian C, Tian T. Mental Health Chatbot for Young Adults With Depressive Symptoms During the COVID-19 Pandemic: Single-Blind, Three-Arm Randomized Controlled Trial. Journal of Medical Internet Research 2022;24(11):e40719 View
  5. To Q, Green C, Vandelanotte C. Feasibility, Usability, and Effectiveness of a Machine Learning–Based Physical Activity Chatbot: Quasi-Experimental Study. JMIR mHealth and uHealth 2021;9(11):e28577 View
  6. Boggiss A, Consedine N, Hopkins S, Silvester C, Jefferies C, Hofman P, Serlachius A. Improving the Well-being of Adolescents With Type 1 Diabetes During the COVID-19 Pandemic: Qualitative Study Exploring Acceptability and Clinical Usability of a Self-compassion Chatbot. JMIR Diabetes 2023;8:e40641 View
  7. Gudala M, Ross M, Mogalla S, Lyons M, Ramaswamy P, Roberts K. Benefits of, Barriers to, and Needs for an Artificial Intelligence–Powered Medication Information Voice Chatbot for Older Adults: Interview Study With Geriatrics Experts. JMIR Aging 2022;5(2):e32169 View
  8. Danieli M, Ciulli T, Mousavi S, Riccardi G. A Conversational Artificial Intelligence Agent for a Mental Health Care App: Evaluation Study of Its Participatory Design. JMIR Formative Research 2021;5(12):e30053 View
  9. Smrke U, Plohl N, Mlakar I. Aging Adults’ Motivation to Use Embodied Conversational Agents in Instrumental Activities of Daily Living: Results of Latent Profile Analysis. International Journal of Environmental Research and Public Health 2022;19(4):2373 View
  10. Budler L, Gosak L, Stiglic G. Review of artificial intelligence‐based question‐answering systems in healthcare. WIREs Data Mining and Knowledge Discovery 2023;13(2) View
  11. Astell A, Andrews J, Bennion M, Clayton D. Technology for Healthy Aging and Wellbeing: Co-producing Solutions. Frontiers in Psychology 2021;12 View
  12. Martinengo L, Jabir A, Goh W, Lo N, Ho M, Kowatsch T, Atun R, Michie S, Tudor Car L. Conversational Agents in Health Care: Scoping Review of Their Behavior Change Techniques and Underpinning Theory. Journal of Medical Internet Research 2022;24(10):e39243 View
  13. Jabir A, Martinengo L, Lin X, Torous J, Subramaniam M, Tudor Car L. Evaluating Conversational Agents for Mental Health: Scoping Review of Outcomes and Outcome Measurement Instruments. Journal of Medical Internet Research 2023;25:e44548 View
  14. Talyshinskii A, Naik N, Hameed B, Juliebø-Jones P, Somani B. Potential of AI-Driven Chatbots in Urology: Revolutionizing Patient Care Through Artificial Intelligence. Current Urology Reports 2024;25(1):9 View
  15. Wutz M, Hermes M, Winter V, Köberlein-Neu J. Factors Influencing the Acceptability, Acceptance, and Adoption of Conversational Agents in Health Care: Integrative Review. Journal of Medical Internet Research 2023;25:e46548 View
  16. Wrightson-Hester A, Anderson G, Dunstan J, McEvoy P, Sutton C, Myers B, Egan S, Tai S, Johnston-Hollitt M, Chen W, Gedeon T, Mansell W. An Artificial Therapist (Manage Your Life Online) to Support the Mental Health of Youth: Co-Design and Case Series. JMIR Human Factors 2023;10:e46849 View
  17. Grodniewicz J, Hohol M. Waiting for a digital therapist: three challenges on the path to psychotherapy delivered by artificial intelligence. Frontiers in Psychiatry 2023;14 View
  18. Kuoppamäki S, Jaberibraheem R, Hellstrand M, McMillan D. Designing Multi-Modal Conversational Agents for the Kitchen with Older Adults: A Participatory Design Study. International Journal of Social Robotics 2023;15(9-10):1507 View
  19. Suárez A, Jiménez J, Llorente de Pedro M, Andreu-Vázquez C, Díaz-Flores García V, Gómez Sánchez M, Freire Y. Beyond the Scalpel: Assessing ChatGPT's potential as an auxiliary intelligent virtual assistant in oral surgery. Computational and Structural Biotechnology Journal 2024;24:46 View
  20. Ding H, Simmich J, Vaezipour A, Andrews N, Russell T. Evaluation framework for conversational agents with artificial intelligence in health interventions: a systematic scoping review. Journal of the American Medical Informatics Association 2024;31(3):746 View
  21. Li H, Zhang R, Lee Y, Kraut R, Mohr D. Systematic review and meta-analysis of AI-based conversational agents for promoting mental health and well-being. npj Digital Medicine 2023;6(1) View
  22. Thunström A, Carlsen H, Ali L, Larson T, Hellström A, Steingrimsson S. Usability Comparison Among Healthy Participants of an Anthropomorphic Digital Human and a Text-Based Chatbot as a Responder to Questions on Mental Health: Randomized Controlled Trial. JMIR Human Factors 2024;11:e54581 View
  23. Laymouna M, Ma Y, Lessard D, Schuster T, Engler K, Lebouché B. Roles, Users, Benefits, and Limitations of Chatbots in Health Care: Rapid Review. Journal of Medical Internet Research 2024;26:e56930 View
  24. Zhang Q, Wong A, Bayuo J. The Role of Chatbots in Enhancing Health Care for Older Adults: A Scoping Review. Journal of the American Medical Directors Association 2024;25(9):105108 View
  25. Limpanopparat S, Gibson E, Harris D. User engagement, attitudes, and the effectiveness of chatbots as a mental health intervention: A systematic review. Computers in Human Behavior: Artificial Humans 2024;2(2):100081 View
  26. Casu M, Triscari S, Battiato S, Guarnera L, Caponnetto P. AI Chatbots for Mental Health: A Scoping Review of Effectiveness, Feasibility, and Applications. Applied Sciences 2024;14(13):5889 View
  27. Kuhail M, Alturki N, Thomas J, Alkhalifa A. Human vs. AI counseling: College students' perspectives. Computers in Human Behavior Reports 2024;16:100534 View
  28. Lau Y, Ang W, Ang W, Pang P, Wong S, Chan K, Lamela D. Artificial Intelligence–Based Psychotherapeutic Intervention on Psychological Outcomes: A Meta‐Analysis and Meta‐Regression. Depression and Anxiety 2025;2025(1) View
  29. Enam M, Murmu C, Dixon E. “Artificial Intelligence - Carrying us into the Future”: A Study of Older Adults’ Perceptions of LLM-Based Chatbots. International Journal of Human–Computer Interaction 2025:1 View

Books/Policy Documents

  1. Liu Y, Verma R, Theng Y. Aging. View
  2. Bastardo R, Pavão J, Rocha N. Information Systems and Technologies. View
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Books/Policy Documents

  1. Saiz Manzanares M, Martínez Martín M, Escolar Llamazares M, Ortiz Huerta J, Santamaría Vázquez M, Mercado Val E, Marticorena Sánchez R, Arnáiz González Á, Díez Pastor J, Rodríguez Arribas S. Training and specialisation in early intervention: use of technological resources and artificial intelligence. View
  2. Saiz Manzanares M, Martínez Martín M, Escolar Llamazares M, Ortiz Huerta J, Santamaría Vázquez M, Mercado Val E, Marticorena Sánchez R, Arnáiz González Á, Díez Pastor J, Rodríguez Arribas S. Formación y especialización en atención temprana: uso de recursos tecnológicos y de inteligencia artificial. View

Conference Proceedings

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  2. Huang Y, Zhou Q, Piper A. Proceedings of the 2025 CHI Conference on Human Factors in Computing Systems. Designing Conversational AI for Aging: A Systematic Review of Older Adults' Perceptions and Needs View