Published on in Vol 21, No 4 (2019): April

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/12521, first published .
What Do Patients Say About Doctors Online? A Systematic Review of Studies on Patient Online Reviews

What Do Patients Say About Doctors Online? A Systematic Review of Studies on Patient Online Reviews

What Do Patients Say About Doctors Online? A Systematic Review of Studies on Patient Online Reviews

Journals

  1. Martinez K, Keenan K, Rastogi R, Roufael J, Fletcher A, Rood M, Rothberg M. The Association Between Physician Race/Ethnicity and Patient Satisfaction: an Exploration in Direct to Consumer Telemedicine. Journal of General Internal Medicine 2020;35(9):2600 View
  2. Kemp E, Porter III M, Albert C, Min K. Information transparency: Examining physicians’ perspectives toward online consumer reviews in the United States. International Journal of Healthcare Management 2021;14(4):1050 View
  3. Han X, Li B, Zhang T, Qu J. Factors Associated With the Actual Behavior and Intention of Rating Physicians on Physician Rating Websites: Cross-Sectional Study. Journal of Medical Internet Research 2020;22(6):e14417 View
  4. Cheshire W. Autonomic medical practice viewed through the lens of physician-rating websites. Clinical Autonomic Research 2020;30(4):335 View
  5. Lin Y, Hong Y, Henson B, Stevenson R, Hong S, Lyu T, Liang C. Assessing Patient Experience and Healthcare Quality of Dental Care Using Patient Online Reviews in the United States: Mixed Methods Study. Journal of Medical Internet Research 2020;22(7):e18652 View
  6. Pike C, Zillioux J, Rapp D. Online Ratings of Urologists: Comprehensive Analysis. Journal of Medical Internet Research 2019;21(7):e12436 View
  7. Wu Q, Street R. The Communicative Ecology of Chinese Patients’ Experiences with Health Care. Journal of Health Communication 2020;25(6):463 View
  8. Dunivin Z, Zadunayski L, Baskota U, Siek K, Mankoff J. Gender, Soft Skills, and Patient Experience in Online Physician Reviews: A Large-Scale Text Analysis. Journal of Medical Internet Research 2020;22(7):e14455 View
  9. Zillioux J, Pike C, Sharma D, Rapp D. Analysis of Online Urologist Ratings: Are Rating Differences Associated With Subspecialty?. Journal of Patient Experience 2020;7(6):1062 View
  10. Sander U, Biedermann I, Emmert M, Haaf H, Hofmann A, Hopf F, Kiss S, Parthier K, Schindler A, Patzelt C. Klinik-Weiterempfehlung bei Reha-Erfolg: Erfahrungsberichte von Rehabilitanden auf einer Klinik-Bewertungsplattform. Zeitschrift für Evidenz, Fortbildung und Qualität im Gesundheitswesen 2021;161:9 View
  11. Zhao H, Luu M, Spiegel B, Daskivich T. Correlation of Online Physician Rating Subscores and Association With Overall Satisfaction: Observational Study of 212,933 Providers. Journal of Medical Internet Research 2020;22(10):e11258 View
  12. Shah A, Yan X, Tariq S, Ali M. What patients like or dislike in physicians: Analyzing drivers of patient satisfaction and dissatisfaction using a digital topic modeling approach. Information Processing & Management 2021;58(3):102516 View
  13. Kern C, König A, Fu D, Schworm B, Wolf A, Priglinger S, Kortuem K. Big data simulations for capacity improvement in a general ophthalmology clinic. Graefe's Archive for Clinical and Experimental Ophthalmology 2021;259(5):1289 View
  14. Johansson V, Islind A, Lindroth T, Angenete E, Gellerstedt M. Online Communities as a Driver for Patient Empowerment: Systematic Review. Journal of Medical Internet Research 2021;23(2):e19910 View
  15. Shah A, Naqvi R, Jeong O. Detecting Topic and Sentiment Trends in Physician Rating Websites: Analysis of Online Reviews Using 3-Wave Datasets. International Journal of Environmental Research and Public Health 2021;18(9):4743 View
  16. Gill A, Hwang J, Beliveau A, Alt J, Strong E, Wilson M, Steele T. The Impact of Medical Comorbidities on Patient Satisfaction in Chronic Rhinosinusitis. Annals of Otology, Rhinology & Laryngology 2022;131(2):191 View
  17. Shah A, Naqvi R, Jeong O. The Impact of Signals Transmission on Patients’ Choice through E-Consultation Websites: An Econometric Analysis of Secondary Datasets. International Journal of Environmental Research and Public Health 2021;18(10):5192 View
  18. A. Rahim A, Ibrahim M, Musa K, Chua S. Facebook Reviews as a Supplemental Tool for Hospital Patient Satisfaction and Its Relationship with Hospital Accreditation in Malaysia. International Journal of Environmental Research and Public Health 2021;18(14):7454 View
  19. Mao B, Li C. A good dentist or not: understanding the role of storytelling in online dentist reviews. Online Information Review 2022;46(2):356 View
  20. Gates M, McLachlan I, Butler S, Weston J. Building Veterinarians beyond Veterinary School: Challenges and Opportunities for Continuing Professional Development in Veterinary Medicine. Journal of Veterinary Medical Education 2021;48(4):383 View
  21. Hu Y, Zhou H, Chen Y, Yao J, Su J. The influence of patient-generated reviews and doctor-patient relationship on online consultations in China. Electronic Commerce Research 2023;23(2):1115 View
  22. Danek S, Büttner M, Krois J, Schwendicke F. How Do Users Respond to Mass Vaccination Centers? A Cross-Sectional Study Using Natural Language Processing on Online Reviews to Explore User Experience and Satisfaction with COVID-19 Vaccination Centers. Vaccines 2023;11(1):144 View
  23. Shah A, Muhammad W, Lee K, Tawalbeh L. Examining the Determinants of Patient Perception of Physician Review Helpfulness across Different Disease Severities: A Machine Learning Approach. Computational Intelligence and Neuroscience 2022;2022:1 View
  24. Saifee D, Hudnall M, Raja U. Physician Gender, Patient Risk, and Web-Based Reviews: Longitudinal Study of the Relationship Between Physicians’ Gender and Their Web-Based Reviews. Journal of Medical Internet Research 2022;24(4):e31659 View
  25. Liu J, Gao L. Research on the Characteristics and Usefulness of User Reviews of Online Mental Health Consultation Services: A Content Analysis. Healthcare 2021;9(9):1111 View
  26. Hyman D, Liu J, Black B. Should patients use online reviews to pick their doctors and hospitals?. Journal of Empirical Legal Studies 2022;19(4):897 View
  27. Hoang V, Parekh A, Sagers K, Call T, Howard S, Hoffman J, Lee D. Patient Utilization of Online Information and its Influence on Orthopedic Surgeon Selection: Cross-sectional Survey of Patient Beliefs and Behaviors. JMIR Formative Research 2022;6(1):e22586 View
  28. Placona A, Rathert C. Are Online Patient Reviews Associated With Health Care Outcomes? A Systematic Review of the Literature. Medical Care Research and Review 2022;79(1):3 View
  29. Muhammad Shah A, Lee K. The Role of Emotions Intensity in Helpfulness of Online Physician Reviews. Intelligent Automation & Soft Computing 2022;31(3):1719 View
  30. Mark E, Oswald M, Kundar P, Gulati M. Patient‐Centered Insights and Biases Regarding Cardiologists Via Online Review Platform Analysis. Journal of the American Heart Association 2023;12(3) View
  31. Larsen M, Holde G, Johnsen J. Challenging encounters in clinical dentistry: a qualitative study investigating online reviews of patient satisfaction with Norwegian dentists. Acta Odontologica Scandinavica 2022;80(5):328 View
  32. Zuckerbraun S, Eicheldinger C, Barch D, Mark T, Seibert J, Thornburg V, Carley-Baxter L. Findings From Implementing a Patient Experience Survey in a Quality Measurement System for Substance Abuse Disorder Treatment Facilities in 6 States. Journal of Addiction Medicine 2023;17(3):271 View
  33. Stanbouly D, Rahhal Z, Talis A, Stanbouly R, Baron M, Arce K, Chandra S. Assessing reviews of academic oral and maxillofacial surgeons within the US on Healthgrades. Oral and Maxillofacial Surgery 2023;28(1):323 View
  34. Bez S, Georgescu I, Farazi M. TripAdvisor of healthcare:Opportunities for value creation through patient feedback platforms. Technovation 2023;121:102625 View
  35. Chandrasekaran R, Bapat P, Jeripity Venkata P, Moustakas E. Do Patients Assess Physicians Differently in Video Visits as Compared with In-Person Visits? Insights from Text-Mining Online Physician Reviews. Telemedicine and e-Health 2023;29(10):1557 View
  36. Rahim A, Ibrahim M, Chua S, Musa K. Hospital Facebook Reviews Analysis Using a Machine Learning Sentiment Analyzer and Quality Classifier. Healthcare 2021;9(12):1679 View
  37. Bedriova N, Smetana M, Gombarska D. Design and Development of Technical Solution for NFC-Based Self-Management Therapy in Actual Oncology Treatment. Applied Sciences 2023;13(4):2397 View
  38. Kim L, Tylor D, Chang C. Marketing Your Practice. Otolaryngologic Clinics of North America 2022;55(1):125 View
  39. Liu H, Perera S, Wang J. Does the physicians’ medical team joining behavior affect their performance on an online healthcare platform? Evidence from two quasi-experiments. Transportation Research Part E: Logistics and Transportation Review 2023;171:103040 View
  40. A. Rahim A, Ibrahim M, Musa K, Chua S, Yaacob N. Assessing Patient-Perceived Hospital Service Quality and Sentiment in Malaysian Public Hospitals Using Machine Learning and Facebook Reviews. International Journal of Environmental Research and Public Health 2021;18(18):9912 View
  41. Shah A, Muhammad W, Lee K, Naqvi R. Examining Different Factors in Web-Based Patients’ Decision-Making Process: Systematic Review on Digital Platforms for Clinical Decision Support System. International Journal of Environmental Research and Public Health 2021;18(21):11226 View
  42. Serrano-Guerrero J, Bani-Doumi M, Romero F, Olivas J. Understanding what patients think about hospitals: A deep learning approach for detecting emotions in patient opinions. Artificial Intelligence in Medicine 2022;128:102298 View
  43. Bardach N, Stotts J, Fiore D, Sarkar U, Sharma A, Boscardin W, Avina L, Peralta‐Neel C, Rosenbluth G. Family Input for Quality and Safety (FIQS): Using mobile technology for in‐hospital reporting from families and patients. Journal of Hospital Medicine 2022;17(6):456 View
  44. Valera P, Carmona D, Malarkey S, Sinangil N, Owens M, Lefebre A. Exploring Online Health Reviews to Monitor COVID-19 Public Health Responses in Alabama State Department of Corrections: Case Example. JMIR Formative Research 2021;5(11):e32591 View
  45. Bjertnæs Ø, Iversen H, Norman R, Valderas J. Web-Based Public Ratings of General Practitioners in Norway: Validation Study. JMIR Formative Research 2023;7:e38932 View
  46. Rahim A, Ibrahim M, Musa K, Chua S, Yaacob N. Patient Satisfaction and Hospital Quality of Care Evaluation in Malaysia Using SERVQUAL and Facebook. Healthcare 2021;9(10):1369 View
  47. Haynes D, Pampari A, Topham C, Schwarzenberger K, Heath M, Zou J, Greiling T. Patient Experience Surveys Reveal Gender-Biased Descriptions of Their Care Providers. Journal of Medical Systems 2021;45(10) View
  48. Chen J, Li X. Doctors ranking through heterogeneous information: The new score functions considering patients’ emotional intensity. Expert Systems with Applications 2023;219:119620 View
  49. Kozikowski A, Morton-Rias D, Mauldin S, Jeffery C, Kavanaugh K, Barnhill G. Choosing a Provider: What Factors Matter Most to Consumers and Patients?. Journal of Patient Experience 2022;9:237437352210741 View
  50. Lu W, Ngai C, Yi L. A Bibliometric Review of Constituents, Themes, and Trends in Online Medical Consultation Research. Health Communication 2024;39(2):229 View
  51. Wu J, Zhang G, Xing Y, Liu Y, Zhang Z, Dong Y, Herrera-Viedma E. A sentiment analysis driven method based on public and personal preferences with correlated attributes to select online doctors. Applied Intelligence 2023;53(16):19093 View
  52. Akbarpour M, Tawk K, Frank M, Gomez A, Mostaghni N, Abouzari M. Assessment of laryngologists' ratings on physician review websites. World Journal of Otorhinolaryngology - Head and Neck Surgery 2024;10(1):1 View
  53. Morena N, Zelt N, Nguyen D, Dionne E, Rentschler C, Greyson D, Meguerditchian A. The Use of Web-Based Patient Reviews to Assess Medical Oncologists’ Competency: Mixed Methods Sequential Explanatory Study. JMIR Formative Research 2023;7:e39857 View
  54. Guetz B, Bidmon S. The Credibility of Physician Rating Websites: A Systematic Literature Review. Health Policy 2023;132:104821 View
  55. Hussain A, Hakeem-ur-Rehman , Muhammad Usman Awan . Analyzing physicians ratings and reviews landscape of a developing country (Pakistan). Journal of Public Value and Administrative Insight 2021;4(2):153 View
  56. Stanley J, Hensley M, King R, Baum N. The Relationship between Internet Patient Satisfaction Ratings and COVID-19 Outcomes. Healthcare 2023;11(10):1411 View
  57. Azimi S, Ansari S. I don’t like it but I use it: how online physician reviews affect readers’ trust. Journal of Consumer Marketing 2023;40(7):940 View
  58. Dong W, Liu Y, Zhu Z, Cao X. The Impact of Ambivalent Attitudes on the Helpfulness of Web-Based Reviews: Secondary Analysis of Data From a Large Physician Review Website. Journal of Medical Internet Research 2023;25:e38306 View
  59. Kim J, Francisco R, Wang J, Liu J, Stephenson N, Khalil C, Kim D, Nguyen A, Youn G, Sun Y, Wu A. Influence of Age, Sex, and Wait Times on Public Online Ratings of Glaucoma Physicians in the United States. Journal of Glaucoma 2023;32(7):609 View
  60. Tang J, Cong T, Hall A, Kim J, Gladstone J. Which Behaviors Generate The Best Reviews? A Sentiment Analysis of Online Reviews on AOSSM Surgeons. Journal of Orthopaedic Experience & Innovation 2024 View
  61. van Bruggen S, Bennett R, Manchaiah V, Jager L, Swanepoel D. Perceptions of Hearing Health Care: A Qualitative Analysis of Satisfied and Dissatisfied Online Reviews. American Journal of Audiology 2024:1 View
  62. Talpur M, Abro A, Ebrahim M, Kandhro I, Manickam S, Laghari S, Dandoush A, Uddin M. Illuminating Healthcare Management: A Comprehensive Review of IoT-Enabled Chronic Disease Monitoring. IEEE Access 2024;12:48189 View

Books/Policy Documents

  1. Lin Y, Hong S, Liang C. HCI International 2019 - Posters. View
  2. . The Digital Pill: What Everyone Should Know about the Future of Our Healthcare System. View
  3. Marisa Ferreira Gomes C, Paula Castro Amorim M, Jorge Ferreira Rodrigues M. e-Services. View
  4. Newman A. Malpractice and Liability in Psychiatry. View