Published on in Vol 20, No 7 (2018): July

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/10413, first published .
A Decade of Veteran Voices: Examining Patient Portal Enhancements Through the Lens of User-Centered Design

A Decade of Veteran Voices: Examining Patient Portal Enhancements Through the Lens of User-Centered Design

A Decade of Veteran Voices: Examining Patient Portal Enhancements Through the Lens of User-Centered Design

Kim M Nazi   1 * , PhD ;   Carolyn L Turvey   2, 3 * , PhD ;   Dawn M Klein   2, 3 * , MSW ;   Timothy P Hogan   4, 5 * , PhD

1 Veterans and Consumers Health Informatics Office, Office of Connected Care, Veterans Health Administration, US Department of Veterans Affairs, Coxsackie, NY, United States

2 Iowa City VA Health Care System, Comprehensive Access and Delivery Research and Evaluation Center, Iowa City, IA, United States

3 Department of Psychiatry, The University of Iowa Carver College of Medicine, Iowa City, IA, United States

4 Division of Health Informatics and Implementation Science, Department of Quantitative Health Sciences, University of Massachusetts Medical School, Worcester, MA, United States

5 Center for Healthcare Organization and Implementation Research (CHOIR), Edith Nourse Rogers Memorial Veterans Hospital, Bedford, MA, United States

*all authors contributed equally

Corresponding Author:

  • Kim M Nazi, PhD
  • Veterans and Consumers Health Informatics Office, Office of Connected Care
  • Veterans Health Administration
  • US Department of Veterans Affairs
  • 44 Mountain View Drive
  • Coxsackie, NY, 12051
  • United States
  • Phone: 1 518 703 6330
  • Email: kmnazi@gmail.com