Published on in Vol 20, No 1 (2018): January

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/8223, first published .
Unhappy Patients Are Not Alike: Content Analysis of the Negative Comments from China's Good Doctor Website

Unhappy Patients Are Not Alike: Content Analysis of the Negative Comments from China's Good Doctor Website

Unhappy Patients Are Not Alike: Content Analysis of the Negative Comments from China's Good Doctor Website

Journals

  1. Hong Y, Liang C, Radcliff T, Wigfall L, Street R. What Do Patients Say About Doctors Online? A Systematic Review of Studies on Patient Online Reviews. Journal of Medical Internet Research 2019;21(4):e12521 View
  2. Hu G, Han X, Zhou H, Liu Y. Public Perception on Healthcare Services: Evidence from Social Media Platforms in China. International Journal of Environmental Research and Public Health 2019;16(7):1273 View
  3. Bidmon S, Elshiewy O, Terlutter R, Boztug Y. What Patients Value in Physicians: Analyzing Drivers of Patient Satisfaction Using Physician-Rating Website Data. Journal of Medical Internet Research 2020;22(2):e13830 View
  4. Yan M, Tan H, Jia L, Akram U. The Antecedents of Poor Doctor-Patient Relationship in Mobile Consultation: A Perspective from Computer-Mediated Communication. International Journal of Environmental Research and Public Health 2020;17(7):2579 View
  5. Liu J, Hou S, Evans R, Xia C, Xia W, Ma J. What Do Patients Complain About Online: A Systematic Review and Taxonomy Framework Based on Patient Centeredness. Journal of Medical Internet Research 2019;21(8):e14634 View
  6. Wu H, Deng Z, Wang B, Wu T. Online service qualities in the multistage process and patients’ compliments: A transaction cycle perspective. Information & Management 2020;57(5):103230 View
  7. Han X, Li B, Zhang T, Qu J. Factors Associated With the Actual Behavior and Intention of Rating Physicians on Physician Rating Websites: Cross-Sectional Study. Journal of Medical Internet Research 2020;22(6):e14417 View
  8. Zhu C, Xu X, Zhang W, Chen J, Evans R. How Health Communication via Tik Tok Makes a Difference: A Content Analysis of Tik Tok Accounts Run by Chinese Provincial Health Committees. International Journal of Environmental Research and Public Health 2019;17(1):192 View
  9. Powell J, Atherton H, Williams V, Mazanderani F, Dudhwala F, Woolgar S, Boylan A, Fleming J, Kirkpatrick S, Martin A, van Velthoven M, de Iongh A, Findlay D, Locock L, Ziebland S. Using online patient feedback to improve NHS services: the INQUIRE multimethod study. Health Services and Delivery Research 2019;7(38):1 View
  10. Wu Q, Street R. The Communicative Ecology of Chinese Patients’ Experiences with Health Care. Journal of Health Communication 2020;25(6):463 View
  11. Zhu C, Zeng R, Zhang W, Evans R, He R. Pregnancy-Related Information Seeking and Sharing in the Social Media Era Among Expectant Mothers: Qualitative Study. Journal of Medical Internet Research 2019;21(12):e13694 View
  12. Deng Z, Hong Z, Zhang W, Evans R, Chen Y. The Effect of Online Effort and Reputation of Physicians on Patients’ Choice: 3-Wave Data Analysis of China’s Good Doctor Website. Journal of Medical Internet Research 2019;21(3):e10170 View
  13. McLennan S. Quantitative Ratings and Narrative Comments on Swiss Physician Rating Websites: Frequency Analysis. Journal of Medical Internet Research 2019;21(7):e13816 View
  14. Zaman N, Goldberg D, Abrahams A, Essig R. Facebook Hospital Reviews: Automated Service Quality Detection and Relationships with Patient Satisfaction. Decision Sciences 2021;52(6):1403 View
  15. Qiu Y, Liu Y, Ren W, Qiu Y, Ren J. Internet-Based and Mobile-Based General Practice: Cross-Sectional Survey. Journal of Medical Internet Research 2018;20(9):e266 View
  16. Wang J, Zhou Y, Zhang W, Evans R, Zhu C. Concerns Expressed by Chinese Social Media Users During the COVID-19 Pandemic: Content Analysis of Sina Weibo Microblogging Data. Journal of Medical Internet Research 2020;22(11):e22152 View
  17. Shah A, Yan X, Tariq S, Ali M. What patients like or dislike in physicians: Analyzing drivers of patient satisfaction and dissatisfaction using a digital topic modeling approach. Information Processing & Management 2021;58(3):102516 View
  18. Wu Q, Tang L. What Satisfies Parents of Pediatric Patients in China: A Grounded Theory Building Analysis of Online Physician Reviews. Health Communication 2022;37(10):1329 View
  19. Yang Y, Zhu X, Song R, Zhang X, Guo F. Not just for the money? An examination of the motives behind physicians’ sharing of paid health information. Journal of Information Science 2023;49(1):145 View
  20. Yang Q, Tai-Seale M, Liu S, Shen Y, Zhang X, Xiao X, Zhang K. Measuring Public Reaction to Violence Against Doctors in China: Interrupted Time Series Analysis of Media Reports. Journal of Medical Internet Research 2021;23(2):e19651 View
  21. Gao H, Lu S, Kou X. Research on the identification of medical service quality factors: based on a data-driven method. Internet Research 2022;32(5):1617 View
  22. Tian Y, Zhang J, Che H, Su Y. Weaving rapport: doctors’ strategies towards patients’ noncompliance. BMC Health Services Research 2023;23(1) View
  23. Antwi H, Paixao T, Antwi M. Digitisation of Healthcare Products and the Democratization Continuum of the Healthcare System in China : A Systematic Review. International Journal of Scientific Research in Science, Engineering and Technology 2021:266 View
  24. Wang H, Wang J, Zhao X, Wang X, Zhang M, Shi Y, Zhang S, Sun T, Liu B. What are the Bad Habits and Behaviors of Inconsiderate Doctors in Chinese Inhabitants’ Mind? A Cross-Sectional Study. Risk Management and Healthcare Policy 2022;Volume 15:583 View
  25. Romere C, Shah R. Discordance in online commercial ratings of orthopaedic surgeons: a retrospective review of online rating scores. Current Orthopaedic Practice 2023;34(1):53 View
  26. Shah A, Muhammad W, Lee K, Naqvi R. Examining Different Factors in Web-Based Patients’ Decision-Making Process: Systematic Review on Digital Platforms for Clinical Decision Support System. International Journal of Environmental Research and Public Health 2021;18(21):11226 View
  27. Larsen M, Holde G, Johnsen J. Challenging encounters in clinical dentistry: a qualitative study investigating online reviews of patient satisfaction with Norwegian dentists. Acta Odontologica Scandinavica 2022;80(5):328 View
  28. Fan W, Zhou Q, Qiu L, Kumar S. Should Doctors Open Online Consultation Services? An Empirical Investigation of Their Impact on Offline Appointments. Information Systems Research 2023;34(2):629 View
  29. Stanworth J, Hsu R, Stanworth P, Kemp J, Tzen R, Wu H. When Culture Matters: Using Compliments and Complaints to Define and Influence Chinese Patients’ Satisfaction. Health Communication 2024;39(1):136 View
  30. Zhao W, Liu Q, Guo X, Wu T, Kumar S. Quid pro quo in online medical consultation? Investigating the effects of small monetary gifts from patients. Production and Operations Management 2022;31(4):1698 View
  31. Li D, Hu Y, Liu S, Li G, Lu C, Yuan S, Zhang Z. The effect of using internet hospitals on the physician-patient relationship: Patient perspective. International Journal of Medical Informatics 2023;174:105058 View
  32. Fan W, Zhou Q, Qiu L, Kumar S. Should Doctors Open Online Consultations? An Empirical Investigation of How It Impacts Offline Appointments. SSRN Electronic Journal 2022 View
  33. Liu H, Zhang Y, Li Y, Albright K. Better interaction performance attracts more chronic patients? Evidence from an online health platform. Information Processing & Management 2023;60(4):103413 View
  34. Li C, Li S, Yang J, Wang J, Lv Y. Topic evolution and sentiment comparison of user reviews on an online medical platform in response to COVID-19: taking review data of Haodf.com as an example. Frontiers in Public Health 2023;11 View
  35. Gellert G, Rasławska-Socha J, Marcjasz N, Price T, Kuszczyński K, Młodawska A, Jędruch A, Orzechowski P. How Virtual Triage Can Improve Patient Experience and Satisfaction: A Narrative Review and Look Forward. Telemedicine Reports 2023;4(1):292 View
  36. Liao J, Jiang M, Liu J, Zhou X, Zhang Z, Rao Q, Bai L, Hou X. Developing a Quality Evaluation Index System for E-Consultation Doctor-Patient Communication Using the Delphi Method. Journal of Multidisciplinary Healthcare 2023;Volume 16:3493 View
  37. Liao H, Qi J, Zhang J, Zhang C, Liu F, Ding W. Mining and fusing unstructured online reviews and structured public index data for hospital selection. Information Fusion 2024;103:102142 View
  38. Bhaumik D, Schlesinger M, Clark M. How exposure to patient narratives affects stereotyped choices of primary care clinicians. PLOS ONE 2023;18(12):e0295243 View
  39. Jiang J. Evaluating the effect of Chinese universities’ public opinion governance strategies through online user comments on the Weibo platform. Online Information Review 2024 View

Books/Policy Documents

  1. Bidmon S. Advances in Advertising Research X. View
  2. Caracciolo A, Marino M, Caracciolo G. Telemedicine: The Computer Transformation of Healthcare. View