Published on in Vol 20, No 1 (2018): January

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/8223, first published .
Unhappy Patients Are Not Alike: Content Analysis of the Negative Comments from China's Good Doctor Website

Unhappy Patients Are Not Alike: Content Analysis of the Negative Comments from China's Good Doctor Website

Unhappy Patients Are Not Alike: Content Analysis of the Negative Comments from China's Good Doctor Website

Wei Zhang 1, PhD;  Zhaohua Deng 1, PhD;  Ziying Hong 1, MA;  Richard Evans 2, PhD;  Jingdong Ma 1, PhD;  Hui Zhang 3, PhD

1 Institute of Smart Health, School of Medicine and Health Management, Huazhong University of Science and Technology, Wuhan , CN

2 Department of Business Information Management and Operations, University of Westminster , London , GB

3 School of Public Administration, Guangzhou University , Guangzhou , CN

Corresponding Author:

  • Zhaohua Deng, PhD
  • Institute of Smart Health
  • School of Medicine and Health Management
  • Huazhong University of Science and Technology
  • No. 13 Hangkong Road, Qiaokou District
  • Wuhan
  • CN
  • Phone: 86 15926318828
  • Email: zh-deng@hust.edu.cn