Published on in Vol 14, No 5 (2012): Sep-Oct

Patients’ Ratings of Family Physician Practices on the Internet: Usage and Associations With Conventional Measures of Quality in the English National Health Service

Patients’ Ratings of Family Physician Practices on the Internet: Usage and Associations With Conventional Measures of Quality in the English National Health Service

Patients’ Ratings of Family Physician Practices on the Internet: Usage and Associations With Conventional Measures of Quality in the English National Health Service

Journals

  1. Terlutter R, Bidmon S, Röttl J. Who Uses Physician-Rating Websites? Differences in Sociodemographic Variables, Psychographic Variables, and Health Status of Users and Nonusers of Physician-Rating Websites. Journal of Medical Internet Research 2014;16(3):e97 View
  2. Lagu T, Goff S, Hannon N, Shatz A, Lindenauer P. A Mixed-Methods Analysis of Patient Reviews of Hospital Care in England: Implications for Public Reporting of Health Care Quality Data in the United States. The Joint Commission Journal on Quality and Patient Safety 2013;39(1):7 View
  3. Liu J, Matelski J, Cram P, Urbach D, Bell C. Association Between Online Physician Ratings and Cardiac Surgery Mortality. Circulation: Cardiovascular Quality and Outcomes 2016;9(6):788 View
  4. Yaraghi N, Wang W, Gao G, Agarwal R. How Online Quality Ratings Influence Patients’ Choice of Medical Providers: Controlled Experimental Survey Study. Journal of Medical Internet Research 2018;20(3):e99 View
  5. Greaves F, Millett C, Nuki P. England’s Experience Incorporating “Anecdotal” Reports From Consumers into Their National Reporting System. Medical Care Research and Review 2014;71(5_suppl):65S View
  6. Shah A, Yan X, Shah S, Mamirkulova G. Mining patient opinion to evaluate the service quality in healthcare: a deep-learning approach. Journal of Ambient Intelligence and Humanized Computing 2020;11(7):2925 View
  7. King D, Zaman S, Zaman S, Kahlon G, Naik A, Jessel A, Nanavati N, Shah A, Cox B, Darzi A. Identifying Quality Indicators Used by Patients to Choose Secondary Health Care Providers: A Mixed Methods Approach. JMIR mHealth and uHealth 2015;3(2):e65 View
  8. Trehan S, Daluiski A. Online Patient Ratings: Why They Matter and What They Mean. The Journal of Hand Surgery 2016;41(2):316 View
  9. Hong Y, Liang C, Radcliff T, Wigfall L, Street R. What Do Patients Say About Doctors Online? A Systematic Review of Studies on Patient Online Reviews. Journal of Medical Internet Research 2019;21(4):e12521 View
  10. Vorenkamp K, Sivanesan E. Determining Physician Quality in the Palm of Your Hand: Modern Convenience or Ploy?. Pain Medicine 2020;21(9):1741 View
  11. Lu S, Rui H. Can We Trust Online Physician Ratings? Evidence from Cardiac Surgeons in Florida. Management Science 2018;64(6):2557 View
  12. Ko D, Mai F, Shan Z, Zhang D. Operational efficiency and patient‐centered health care: A view from online physician reviews. Journal of Operations Management 2019;65(4):353 View
  13. Trehan S, Nguyen J, Marx R, Cross M, Pan T, Daluiski A, Lyman S. Online Patient Ratings Are Not Correlated with Total Knee Replacement Surgeon–Specific Outcomes. HSS Journal ® 2018;14(2):177 View
  14. Meszmer N, Jaegers L, Schöffski O, Emmert M. Spiegeln Onlinebewertungen Strukturunterschiede in der Versorgung wider? Eine Analyse am Beispiel von Arztbewertungsportalen. Zeitschrift für Evidenz, Fortbildung und Qualität im Gesundheitswesen 2018;131-132:73 View
  15. Emmert M, Meszmer N, Schlesinger M. A cross-sectional study assessing the association between online ratings and clinical quality of care measures for US hospitals: results from an observational study. BMC Health Services Research 2018;18(1) View
  16. Hao H, Zhang K, Wang W, Gao G. A tale of two countries: International comparison of online doctor reviews between China and the United States. International Journal of Medical Informatics 2017;99:37 View
  17. Schulz P, Rothenfluh F. Influence of Health Literacy on Effects of Patient Rating Websites: Survey Study Using a Hypothetical Situation and Fictitious Doctors. Journal of Medical Internet Research 2020;22(4):e14134 View
  18. Vu A, Espinoza G, Perry J, Chundury R. Online Ratings of ASOPRS Surgeons: What Do Your Patients Really Think of You?. Ophthalmic Plastic & Reconstructive Surgery 2017;33(6):466 View
  19. Ricciardi B, Waddell B, Nodzo S, Lange J, Nocon A, Amundsen S, Tarity T, McLawhorn A. Provider-Initiated Patient Satisfaction Reporting Yields Improved Physician Ratings Relative to Online Rating Websites. Orthopedics 2017;40(5):304 View
  20. Hao H, Zhang K. The Voice of Chinese Health Consumers: A Text Mining Approach to Web-Based Physician Reviews. Journal of Medical Internet Research 2016;18(5):e108 View
  21. Emmert M, Meszmer N, Sander U. Do Health Care Providers Use Online Patient Ratings to Improve the Quality of Care? Results From an Online-Based Cross-Sectional Study. Journal of Medical Internet Research 2016;18(9):e254 View
  22. Powell J, Atherton H, Williams V, Mazanderani F, Dudhwala F, Woolgar S, Boylan A, Fleming J, Kirkpatrick S, Martin A, van Velthoven M, de Iongh A, Findlay D, Locock L, Ziebland S. Using online patient feedback to improve NHS services: the INQUIRE multimethod study. Health Services and Delivery Research 2019;7(38):1 View
  23. Kordzadeh N. Investigating bias in the online physician reviews published on healthcare organizations' websites. Decision Support Systems 2019;118:70 View
  24. Brereton E, Matlock D, Fitzgerald M, Venechuk G, Knoepke C, Allen L, Tate C. Content Analysis of Negative Online Reviews of Hospice Agencies in the United States. JAMA Network Open 2020;3(2):e1921130 View
  25. McLennan S. Rejected Online Feedback From a Swiss Physician Rating Website Between 2008 and 2017: Analysis of 2352 Ratings. Journal of Medical Internet Research 2020;22(8):e18374 View
  26. Emmert M, Sauter L, Jablonski L, Sander U, Taheri-Zadeh F. Do Physicians Respond to Web-Based Patient Ratings? An Analysis of Physicians’ Responses to More Than One Million Web-Based Ratings Over a Six-Year Period. Journal of Medical Internet Research 2017;19(7):e275 View
  27. Patel S, Cain R, Neailey K, Hooberman L. Public Awareness, Usage, and Predictors for the Use of Doctor Rating Websites: Cross-Sectional Study in England. Journal of Medical Internet Research 2018;20(7):e243 View
  28. Möhlhenrich S, Wurbs M, Modabber A, Wolf M, Huber F, Fritz U. Influence of physician evaluation portals on orthodontist selection by patients. Journal of Orofacial Orthopedics / Fortschritte der Kieferorthopädie 2018;79(6):403 View
  29. Greaves F, Laverty A, Cano D, Moilanen K, Pulman S, Darzi A, Millett C. Tweets about hospital quality: a mixed methods study. BMJ Quality & Safety 2014;23(10):838 View
  30. Lu S, Rui H. Can We Trust Online Physician Ratings? Evidence from Cardiac Surgeons in Florida. SSRN Electronic Journal 2014 View
  31. Emmert M, Adelhardt T, Sander U, Wambach V, Lindenthal J. A cross-sectional study assessing the association between online ratings and structural and quality of care measures: results from two German physician rating websites. BMC Health Services Research 2015;15(1) View
  32. Greaves F, Ramirez-Cano D, Millett C, Darzi A, Donaldson L. Use of Sentiment Analysis for Capturing Patient Experience From Free-Text Comments Posted Online. Journal of Medical Internet Research 2013;15(11):e239 View
  33. Velasco B, Chien B, Kwon J, Miller C. Online Ratings and Reviews of American Orthopaedic Foot and Ankle Surgeons. Foot & Ankle Specialist 2020;13(1):43 View
  34. Bidmon S, Elshiewy O, Terlutter R, Boztug Y. What Patients Value in Physicians: Analyzing Drivers of Patient Satisfaction Using Physician-Rating Website Data. Journal of Medical Internet Research 2020;22(2):e13830 View
  35. Lewis P, Kobayashi E, Gupta S. An Online Review of Plastic Surgeons in Southern California. Annals of Plastic Surgery 2015;74(Supplement 1):S66 View
  36. Wang J, Chiu Y, Yu H, Hsu Y. Understanding a Nonlinear Causal Relationship Between Rewards and Physicians’ Contributions in Online Health Care Communities: Longitudinal Study. Journal of Medical Internet Research 2017;19(12):e427 View
  37. Patel S, Cain R, Neailey K, Hooberman L. Exploring Patients’ Views Toward Giving Web-Based Feedback and Ratings to General Practitioners in England: A Qualitative Descriptive Study. Journal of Medical Internet Research 2016;18(8):e217 View
  38. Trehan S, DeFrancesco C, Nguyen J, Charalel R, Daluiski A. Online Patient Ratings of Hand Surgeons. The Journal of Hand Surgery 2016;41(1):98 View
  39. Rothenfluh F, Germeni E, Schulz P. Consumer Decision-Making Based on Review Websites: Are There Differences Between Choosing a Hotel and Choosing a Physician?. Journal of Medical Internet Research 2016;18(6):e129 View
  40. Baxter S, Johnson M, Payne N, Buckley-Woods H, Blank L, Hock E, Daley A, Taylor A, Pavey T, Mountain G, Goyder E. Promoting and maintaining physical activity in the transition to retirement: a systematic review of interventions for adults around retirement age. International Journal of Behavioral Nutrition and Physical Activity 2016;13(1) View
  41. McLennan S, Strech D, Meyer A, Kahrass H. Public Awareness and Use of German Physician Ratings Websites: Cross-Sectional Survey of Four North German Cities. Journal of Medical Internet Research 2017;19(11):e387 View
  42. McLennan S. Quantitative Ratings and Narrative Comments on Swiss Physician Rating Websites: Frequency Analysis. Journal of Medical Internet Research 2019;21(7):e13816 View
  43. Daskivich T, Houman J, Fuller G, Black J, Kim H, Spiegel B. Online physician ratings fail to predict actual performance on measures of quality, value, and peer review. Journal of the American Medical Informatics Association 2018;25(4):401 View
  44. Hao H. The Development of Online Doctor Reviews in China: An Analysis of the Largest Online Doctor Review Website in China. Journal of Medical Internet Research 2015;17(6):e134 View
  45. Atkinson S. Current status of online rating of Australian doctors. Australian Journal of Primary Health 2014;20(3):222 View
  46. Emmert M, Halling F, Meier F. Evaluations of Dentists on a German Physician Rating Website: An Analysis of the Ratings. Journal of Medical Internet Research 2015;17(1):e15 View
  47. Patel S, Cain R, Neailey K, Hooberman L. General Practitioners’ Concerns About Online Patient Feedback: Findings From a Descriptive Exploratory Qualitative Study in England. Journal of Medical Internet Research 2015;17(12):e276 View
  48. Verhoef L, Van de Belt T, Engelen L, Schoonhoven L, Kool R. Social Media and Rating Sites as Tools to Understanding Quality of Care: A Scoping Review. Journal of Medical Internet Research 2014;16(2):e56 View
  49. Lu S, Rui H. Can We Trust Online Physician Ratings? Evidence from Cardiac Surgeons in Florida. SSRN Electronic Journal 2014 View
  50. Emmert M, McLennan S. One Decade of Online Patient Feedback: Longitudinal Analysis of Data From a German Physician Rating Website. Journal of Medical Internet Research 2021;23(7):e24229 View

Books/Policy Documents

  1. Greaves F, Rozenblum R. Key Advances in Clinical Informatics. View
  2. Karthikeyan R, Lokachari P, Pervin N. Knowledge and Systems Sciences. View