Maintenance Notice

Due to necessary scheduled maintenance, the JMIR Publications website will be unavailable from Wednesday, July 01, 2020 at 8:00 PM to 10:00 PM EST. We apologize in advance for any inconvenience this may cause you.

Who will be affected?

Citing this Article

Right click to copy or hit: ctrl+c (cmd+c on mac)

Published on 20.02.14 in Vol 16, No 2 (2014): February

This paper is in the following e-collection/theme issue:

Works citing "Social Media and Rating Sites as Tools to Understanding Quality of Care: A Scoping Review"

According to Crossref, the following articles are citing this article (DOI 10.2196/jmir.3024):

(note that this is only a small subset of citations)

  1. Rastegar-Mojarad M, Ye Z, Wall D, Murali N, Lin S. Collecting and Analyzing Patient Experiences of Health Care From Social Media. JMIR Research Protocols 2015;4(3):e78
    CrossRef
  2. Deng Z, Hong Z, Zhang W, Evans R, Chen Y. The Effect of Online Effort and Reputation of Physicians on Patients’ Choice: 3-Wave Data Analysis of China’s Good Doctor Website. Journal of Medical Internet Research 2019;21(3):e10170
    CrossRef
  3. Arede M, Bravo-Araya M, Bouchard , Singh Gill G, Plajer V, Shehraj A, Adam Shuaib Y. Combating Vaccine Hesitancy: Teaching the Next Generation to Navigate Through the Post Truth Era. Frontiers in Public Health 2019;6
    CrossRef
  4. Boylan A, Williams V, Powell J. Online patient feedback: a scoping review and stakeholder consultation to guide health policy. Journal of Health Services Research & Policy 2020;25(2):122
    CrossRef
  5. Senthilkumaran S, Benita F, Balamurugan N, Thirumalaikolundusubramanian P. Social media for health care education - Can it make a difference?. The American Journal of Emergency Medicine 2018;36(1):150
    CrossRef
  6. Emmert M, Meszmer N, Schlesinger M. A cross-sectional study assessing the association between online ratings and clinical quality of care measures for US hospitals: results from an observational study. BMC Health Services Research 2018;18(1)
    CrossRef
  7. Martin S, Grüb B. Intensive WOM-behavior in the healthcare sector – the case of an Austrian hospital’s Facebook site. International Review on Public and Nonprofit Marketing 2020;17(3):331
    CrossRef
  8. Murphy GP, Awad MA, Osterberg EC, Gaither TW, Chumnarnsongkhroh T, Washington SL, Breyer BN. Web-Based Physician Ratings for California Physicians on Probation. Journal of Medical Internet Research 2017;19(8):e254
    CrossRef
  9. De Las Heras-Pedrosa C, Rando-Cueto D, Jambrino-Maldonado C, Paniagua-Rojano FJ, Feng GC. Analysis and study of hospital communication via social media from the patient perspective. Cogent Social Sciences 2020;6(1)
    CrossRef
  10. Brown J, Ryan C, Harris A. How Doctors View and Use Social Media: A National Survey. Journal of Medical Internet Research 2014;16(12):e267
    CrossRef
  11. Yaraghi N, Wang W, Gao G, Agarwal R. How Online Quality Ratings Influence Patients’ Choice of Medical Providers: Controlled Experimental Survey Study. Journal of Medical Internet Research 2018;20(3):e99
    CrossRef
  12. Emmert M, Halling F, Meier F. Evaluations of Dentists on a German Physician Rating Website: An Analysis of the Ratings. Journal of Medical Internet Research 2015;17(1):e15
    CrossRef
  13. Whiting RH, Hansen P, Sen A. A tool for measuring SMEs’ reputation, engagement and goodwill. Journal of Intellectual Capital 2017;18(1):170
    CrossRef
  14. Taylor J, Pagliari C. Comprehensive scoping review of health research using social media data. BMJ Open 2018;8(12):e022931
    CrossRef
  15. Gidwani R, Zulman D. Association Between Acute Medical Exacerbations and Consuming or Producing Web-Based Health Information: Analysis From Pew Survey Data. Journal of Medical Internet Research 2015;17(6):e145
    CrossRef
  16. Emmert M, Adelhardt T, Sander U, Wambach V, Lindenthal J. A cross-sectional study assessing the association between online ratings and structural and quality of care measures: results from two German physician rating websites. BMC Health Services Research 2015;15(1)
    CrossRef
  17. Hawkins CM, DeLaO AJ, Hung C. Social Media and the Patient Experience. Journal of the American College of Radiology 2016;13(12):1615
    CrossRef
  18. Liu JJ, Goldberg HR, Lentz EJ, Matelski JJ, Alam A, Bell CM. Association Between Web-Based Physician Ratings and Physician Disciplinary Convictions: Retrospective Observational Study. Journal of Medical Internet Research 2020;22(5):e16708
    CrossRef
  19. Grabner-Kräuter S, Waiguny MK. Insights Into the Impact of Online Physician Reviews on Patients’ Decision Making: Randomized Experiment. Journal of Medical Internet Research 2015;17(4):e93
    CrossRef
  20. Gaudet Hefele J, Li Y, Campbell L, Barooah A, Wang J. Nursing home Facebook reviews: who has them, and how do they relate to other measures of quality and experience?. BMJ Quality & Safety 2018;27(2):130
    CrossRef
  21. Carbonell G, Brand M. Choosing a Physician on Social Media: Comments and Ratings of Users are More Important than the Qualification of a Physician. International Journal of Human–Computer Interaction 2018;34(2):117
    CrossRef
  22. Kool RB, Kleefstra SM, Borghans I, Atsma F, van de Belt TH. Influence of Intensified Supervision by Health Care Inspectorates on Online Patient Ratings of Hospitals: A Multilevel Study of More Than 43,000 Online Ratings. Journal of Medical Internet Research 2016;18(7):e198
    CrossRef
  23. Allen CJ, Meizoso JP, Ray JJ, Teisch LF, Schulman CI, Namias N, Proctor KG. Does Isolated Hemoperitoneum Cause Peritonitis? A Review of 400 Trauma Laparotomies. The American Surgeon 2016;82(2):183
    CrossRef
  24. van de Belt TH, Engelen LJ, Verhoef LM, van der Weide MJ, Schoonhoven L, Kool RB. Using Patient Experiences on Dutch Social Media to Supervise Health Care Services: Exploratory Study. Journal of Medical Internet Research 2015;17(1):e7
    CrossRef
  25. Patel S, Cain R, Neailey K, Hooberman L. Public Awareness, Usage, and Predictors for the Use of Doctor Rating Websites: Cross-Sectional Study in England. Journal of Medical Internet Research 2018;20(7):e243
    CrossRef
  26. Moreno MA, Standiford M, Cody P. Social Media and Adolescent Health. Current Pediatrics Reports 2018;6(2):132
    CrossRef
  27. Tyrrell Burrus M, Werner BC, Starman JS, Kurkis GM, Pierre JM, Diduch DR, Hart JM. Patient Perceptions and Current Trends in Internet Use by Orthopedic Outpatients. HSS Journal ® 2017;13(3):271
    CrossRef
  28. Glover M, Khalilzadeh O, Choy G, Prabhakar AM, Pandharipande PV, Gazelle GS. Hospital Evaluations by Social Media: A Comparative Analysis of Facebook Ratings among Performance Outliers. Journal of General Internal Medicine 2015;30(10):1440
    CrossRef
  29. Iftikhar R, Abaalkhail B. Health-Seeking Influence Reflected by Online Health-Related Messages Received on Social Media: Cross-Sectional Survey. Journal of Medical Internet Research 2017;19(11):e382
    CrossRef
  30. Hawkins JB, Brownstein JS, Tuli G, Runels T, Broecker K, Nsoesie EO, McIver DJ, Rozenblum R, Wright A, Bourgeois FT, Greaves F. Measuring patient-perceived quality of care in US hospitals using Twitter. BMJ Quality & Safety 2016;25(6):404
    CrossRef
  31. Patel S, Cain R, Neailey K, Hooberman L. Exploring Patients’ Views Toward Giving Web-Based Feedback and Ratings to General Practitioners in England: A Qualitative Descriptive Study. Journal of Medical Internet Research 2016;18(8):e217
    CrossRef
  32. Zwijnenberg NC, Hendriks M, Bloemendal E, Damman OC, de Jong JD, Delnoij DM, Rademakers JJ. Patients’ Need for Tailored Comparative Health Care Information: A Qualitative Study on Choosing a Hospital. Journal of Medical Internet Research 2016;18(11):e297
    CrossRef
  33. Sewalk KC, Tuli G, Hswen Y, Brownstein JS, Hawkins JB. Using Twitter to Examine Web-Based Patient Experience Sentiments in the United States: Longitudinal Study. Journal of Medical Internet Research 2018;20(10):e10043
    CrossRef
  34. . The Development of Online Doctor Reviews in China: An Analysis of the Largest Online Doctor Review Website in China. Journal of Medical Internet Research 2015;17(6):e134
    CrossRef
  35. McDonald T, Shaw D. Benchmarking life quality support interventions in long‐term care using the Long‐Term Care Quality of Life scale. Nursing & Health Sciences 2019;21(2):239
    CrossRef
  36. Horwood CR, Latimer T, Powers CJ, Moffatt-Bruce SD, Rushing G, Eiferman DS. Improving the mortality index by capturing patient acuity through interprofessional real-time documentation improvement in a single hospital system. Surgery 2018;164(4):687
    CrossRef
  37. Tursunbayeva A, Franco M, Pagliari C. Use of social media for e-Government in the public health sector: A systematic review of published studies. Government Information Quarterly 2017;34(2):270
    CrossRef
  38. Rani P, Mishra AR, Pardasani KR. A novel WASPAS approach for multi-criteria physician selection problem with intuitionistic fuzzy type-2 sets. Soft Computing 2020;24(3):2355
    CrossRef
  39. McLennan S, Strech D, Meyer A, Kahrass H. Public Awareness and Use of German Physician Ratings Websites: Cross-Sectional Survey of Four North German Cities. Journal of Medical Internet Research 2017;19(11):e387
    CrossRef
  40. Hong YA, Liang C, Radcliff TA, Wigfall LT, Street RL. What Do Patients Say About Doctors Online? A Systematic Review of Studies on Patient Online Reviews. Journal of Medical Internet Research 2019;21(4):e12521
    CrossRef
  41. Glover M, Choy G, Boland GW, Saini S, Prabhakar AM. Radiology and Social Media: Are Private Practice Radiology Groups More Social Than Academic Radiology Departments?. Journal of the American College of Radiology 2015;12(5):513
    CrossRef
  42. Rothenfluh F, Schulz PJ. Physician Rating Websites: What Aspects Are Important to Identify a Good Doctor, and Are Patients Capable of Assessing Them? A Mixed-Methods Approach Including Physicians’ and Health Care Consumers’ Perspectives. Journal of Medical Internet Research 2017;19(5):e127
    CrossRef
  43. Daskivich TJ, Houman J, Fuller G, Black JT, Kim HL, Spiegel B. Online physician ratings fail to predict actual performance on measures of quality, value, and peer review. Journal of the American Medical Informatics Association 2018;25(4):401
    CrossRef
  44. Lee JY, Gowen CR, McFadden KL. An empirical study of U.S. hospital quality: Readmission rates, organizational culture, patient satisfaction, and Facebook ratings. Quality Management Journal 2018;25(4):158
    CrossRef
  45. Patel S, Cain R, Neailey K, Hooberman L. General Practitioners’ Concerns About Online Patient Feedback: Findings From a Descriptive Exploratory Qualitative Study in England. Journal of Medical Internet Research 2015;17(12):e276
    CrossRef
  46. Maramba ID, Davey A, Elliott MN, Roberts M, Roland M, Brown F, Burt J, Boiko O, Campbell J. Web-Based Textual Analysis of Free-Text Patient Experience Comments From a Survey in Primary Care. JMIR Medical Informatics 2015;3(2):e20
    CrossRef
  47. Wong CA, Merchant RM, Moreno MA. Using social media to engage adolescents and young adults with their health. Healthcare 2014;2(4):220
    CrossRef
  48. Speed E, Davison C, Gunnell C. The anonymity paradox in patient engagement: reputation, risk and web-based public feedback: Table 1. Medical Humanities 2016;42(2):135
    CrossRef
  49. Huppertz JW, Otto P. Predicting HCAHPS scores from hospitals’ social media pages: A sentiment analysis. Health Care Management Review 2018;43(4):359
    CrossRef
  50. Sun R, Hu J, Chen X. Novel single-valued neutrosophic decision-making approaches based on prospect theory and their applications in physician selection. Soft Computing 2019;23(1):211
    CrossRef
  51. McLennan S, Strech D, Kahrass H. Why are so few patients rating their physicians on German physician rating websites? A qualitative study. BMC Health Services Research 2018;18(1)
    CrossRef
  52. Ranney ML, Peimer CA. Commentary on “Physician-Rating Web Sites: Ethical Implications”. The Journal of Hand Surgery 2016;41(1):111
    CrossRef
  53. Baker EH, Siddiqui I, Vrochides D, Iannitti DA, Martinie JB, Rorabaugh L, Jeyarajah DR, Swan RZ. Building the Nonuniversity, Tertiary Care Center Hepatobiliary and Pancreatic Surgery Practice: Structural and Financial Considerations. The American Surgeon 2016;82(12):1196
    CrossRef
  54. Bidmon S, Elshiewy O, Terlutter R, Boztug Y. What Patients Value in Physicians: Analyzing Drivers of Patient Satisfaction Using Physician-Rating Website Data. Journal of Medical Internet Research 2020;22(2):e13830
    CrossRef
  55. Zhang X, Wen D, Liang J, Lei J. How the public uses social media wechat to obtain health information in china: a survey study. BMC Medical Informatics and Decision Making 2017;17(S2)
    CrossRef
  56. Wiley MT, Rivas RL, Hristidis V. Provider attributes correlation analysis to their referral frequency and awards. BMC Health Services Research 2016;16(1)
    CrossRef
  57. Liu JJ, Matelski JJ, Bell CM. Scope, Breadth, and Differences in Online Physician Ratings Related to Geography, Specialty, and Year: Observational Retrospective Study. Journal of Medical Internet Research 2018;20(3):e76
    CrossRef
  58. Jessup DL, Glover IV M, Daye D, Banzi L, Jones P, Choy G, Shepard JO, Flores EJ. Implementation of Digital Awareness Strategies to Engage Patients and Providers in a Lung Cancer Screening Program: Retrospective Study. Journal of Medical Internet Research 2018;20(2):e52
    CrossRef
  59. Ko D, Mai F, Shan Z, Zhang D. Operational efficiency and patient‐centered health care: A view from online physician reviews. Journal of Operations Management 2019;65(4):353
    CrossRef
  60. Chandrasekar T, Monga M, Nguyen M, Low RK. Internet-Based Patient Survey on Urolithiasis Treatment and Patient Satisfaction. Journal of Endourology 2015;29(6):725
    CrossRef
  61. Zhang L, Jung EH. WeChatting for Health: An Examination of the Relationship between Motivations and Active Engagement. Health Communication 2019;34(14):1764
    CrossRef
  62. Powell J, Atherton H, Williams V, Mazanderani F, Dudhwala F, Woolgar S, Boylan A, Fleming J, Kirkpatrick S, Martin A, van Velthoven M, de Iongh A, Findlay D, Locock L, Ziebland S. Using online patient feedback to improve NHS services: the INQUIRE multimethod study. Health Services and Delivery Research 2019;7(38):1
    CrossRef
  63. Boylan A, Turk A, van Velthoven MH, Powell J. Online patient feedback as a measure of quality in primary care: a multimethod study using correlation and qualitative analysis. BMJ Open 2020;10(2):e031820
    CrossRef
  64. Ryskina KL, Andy AU, Manges KA, Foley KA, Werner RM, Merchant RM. Association of Online Consumer Reviews of Skilled Nursing Facilities With Patient Rehospitalization Rates. JAMA Network Open 2020;3(5):e204682
    CrossRef
  65. Kleefstra SM, Zandbelt LC, Borghans I, de Haes HJ, Kool RB. Investigating the Potential Contribution of Patient Rating Sites to Hospital Supervision: Exploratory Results From an Interview Study in the Netherlands. Journal of Medical Internet Research 2016;18(7):e201
    CrossRef
  66. . ‘Keep complaining til someone listens’: Exchanges of tacit healthcare knowledge in online illness communities. Social Science & Medicine 2016;166:25
    CrossRef
  67. Alanzi T, Al-Habib DK. The Use of Social Media by Healthcare Quality Personnel in Saudi Arabia. Journal of Environmental and Public Health 2020;2020:1
    CrossRef
  68. Taaffe K, Fredendall L, Weiss R. Managing Service-Specific and Open-Posting Block Sizes when Allocating Operating Room Time. Quality Management Journal 2018;25(1):18
    CrossRef
  69. Niu Z, Willoughby J, Zhou R. Associations of Health Literacy, Social Media Use, and Self-Efficacy With Health Information–Seeking Intentions Among Social Media Users in China: Cross-sectional Survey. Journal of Medical Internet Research 2021;23(2):e19134
    CrossRef
  70. Schindler M, Domahidi E. The growing field of interdisciplinary research on user comments: A computational scoping review. New Media & Society 2021;23(8):2474
    CrossRef
  71. Ponathil A, Khasawneh A, Byrne K, Chalil Madathil K. Factors affecting the choice of a dental care provider by older adults based on online consumer reviews. IISE Transactions on Healthcare Systems Engineering 2021;11(1):51
    CrossRef
  72. Qian Y, Mao Y. Coping with cultural differences in healthcare: Chinese immigrant mothers’ health information sharing via WeChat. International Journal of Intercultural Relations 2021;84:315
    CrossRef
  73. La Regina M, Mancini A, Falli F, Fineschi V, Ramacciati N, Frati P, Tartaglia R. Aggressions on Social Networks: What Are the Implications for Healthcare Providers? An Exploratory Research. Healthcare 2021;9(7):811
    CrossRef
  74. Mao B, Li C. A good dentist or not: understanding the role of storytelling in online dentist reviews. Online Information Review 2022;46(2):356
    CrossRef
  75. Venkataraman S, Fredendall LD, Taaffe KM, Huynh N, Ritchie G. An empirical examination of surgeon experience, surgeon rating, and costs in perioperative services. Journal of Operations Management 2018;61(1):68
    CrossRef
  76. Pando A, Delprete CR, Su J, Edobor-Osula F. Analysis of physician characteristics and factors influencing the online recommendation of pediatric orthopaedic surgeons: a cross-sectional study. Current Orthopaedic Practice 2022;33(6):600
    CrossRef
  77. Byrne M, O’Malley L, Glenny A, Pretty I, Tickle M, Consoli S. Assessing the reliability of automatic sentiment analysis tools on rating the sentiment of reviews of NHS dental practices in England. PLOS ONE 2021;16(12):e0259797
    CrossRef
  78. A. Rahim AI, Ibrahim MI, Musa KI, Chua S, Yaacob NM. Assessing Patient-Perceived Hospital Service Quality and Sentiment in Malaysian Public Hospitals Using Machine Learning and Facebook Reviews. International Journal of Environmental Research and Public Health 2021;18(18):9912
    CrossRef
  79. Serrano-Guerrero J, Bani-Doumi M, Romero FP, Olivas JA. Understanding what patients think about hospitals: A deep learning approach for detecting emotions in patient opinions. Artificial Intelligence in Medicine 2022;128:102298
    CrossRef
  80. Agarwal N, Rahman A, Jacobs R, Taylor T, Muthiah N, Alan N, Ozpinar A, Fields D, Hamilton DK. Patient perception of scoliosis correction surgery on Instagram. Neurosurgical Focus 2021;51(5):E6
    CrossRef
  81. Placona AM, Rathert C. Are Online Patient Reviews Associated With Health Care Outcomes? A Systematic Review of the Literature. Medical Care Research and Review 2022;79(1):3
    CrossRef
  82. Rahim AIA, Ibrahim MI, Chua S, Musa KI. Hospital Facebook Reviews Analysis Using a Machine Learning Sentiment Analyzer and Quality Classifier. Healthcare 2021;9(12):1679
    CrossRef
  83. Bjertnæs , Iversen HH, Norman R, Valderas JM. Web-Based Public Ratings of General Practitioners in Norway: Validation Study. JMIR Formative Research 2023;7:e38932
    CrossRef
  84. Kim C, Jo A, Kim Y. Reviews Analysis of Korean Clinics Using LDA Topic Modeling. Journal of Korean Medicine 2022;43(1):73
    CrossRef
  85. Mao Y, Li Y, McGarry B, Wang J, Temkin‐Greener H. Are online reviews of assisted living communities associated with patient‐centered outcomes?. Journal of the American Geriatrics Society 2023;71(5):1505
    CrossRef
  86. Raman S, Patel T, Taylor G, Kling S, Kuo L. Professional Internet Presence Amongst Endocrine Surgeons in the United States. Journal of Surgical Research 2022;269:171
    CrossRef
  87. Yin Q, Fan H, Wang Y, Guo C, Cui X. Exploring the Peer Effect of Physicians’ and Patients’ Participation Behavior: Evidence from Online Health Communities. International Journal of Environmental Research and Public Health 2022;19(5):2780
    CrossRef
  88. Jabeen F, Hamid Z, Akhunzada A, Abdul W, Ghouzali S. Trust and Reputation Management in Healthcare Systems: Taxonomy, Requirements and Open Issues. IEEE Access 2018;6:17246
    CrossRef
  89. Ramasubramanian H, Joshi S, Krishnan R. Wisdom of the Experts Versus Opinions of the Crowd in Hospital Quality Ratings: Analysis of Hospital Compare Star Ratings and Google Star Ratings. Journal of Medical Internet Research 2022;24(7):e34030
    CrossRef
  90. Guetz B, Bidmon S. The Credibility of Physician Rating Websites: A Systematic Literature Review. Health Policy 2023;132:104821
    CrossRef
  91. Nwagwu W, Olayanju O. Aspects of Quality and Reliability of Ebola Virus Disease Information on Facebook. Mousaion: South African Journal of Information Studies 2023;41(1)
    CrossRef
  92. . Population outreach program in controlling COVID-19 through social media. Amrita Journal of Medicine 2020;16(1):38
    CrossRef
  93. Chi Y, Chen H. Investigating Substance Use via Reddit: Systematic Scoping Review. Journal of Medical Internet Research 2023;25:e48905
    CrossRef
  94. Gibstein AR, Yang A, Thorne C, Bradley JP, Tanna N. Online Reviews in a Major City. Annals of Plastic Surgery 2021;87(1s):S31
    CrossRef

According to Crossref, the following books are citing this article (DOI 10.2196/jmir.3024):

  1. Bäumer FS, Grote N, Kersting J, Geierhos M. Information and Software Technologies. 2017. Chapter 7:77
    CrossRef
  2. Aboelmaged MG, Thomas SS, Elsheikh S. Handbook of Research on Healthcare Administration and Management. 2017. chapter 25:428
    CrossRef
  3. Geierhos M, Bäumer FS, Schulze S, Klotz C. Modeling and Using Context. 2015. Chapter 12:159
    CrossRef
  4. . Liver Disease in Adolescence. 2022. Chapter 21:373
    CrossRef