Published on in Vol 16, No 2 (2014): February

Social Media and Rating Sites as Tools to Understanding Quality of Care: A Scoping Review

Social Media and Rating Sites as Tools to Understanding Quality of Care: A Scoping Review

Social Media and Rating Sites as Tools to Understanding Quality of Care: A Scoping Review

Journals

  1. Rastegar-Mojarad M, Ye Z, Wall D, Murali N, Lin S. Collecting and Analyzing Patient Experiences of Health Care From Social Media. JMIR Research Protocols 2015;4(3):e78 View
  2. Deng Z, Hong Z, Zhang W, Evans R, Chen Y. The Effect of Online Effort and Reputation of Physicians on Patients’ Choice: 3-Wave Data Analysis of China’s Good Doctor Website. Journal of Medical Internet Research 2019;21(3):e10170 View
  3. Arede M, Bravo-Araya M, Bouchard É, Singh Gill G, Plajer V, Shehraj A, Adam Shuaib Y. Combating Vaccine Hesitancy: Teaching the Next Generation to Navigate Through the Post Truth Era. Frontiers in Public Health 2019;6 View
  4. Boylan A, Williams V, Powell J. Online patient feedback: a scoping review and stakeholder consultation to guide health policy. Journal of Health Services Research & Policy 2020;25(2):122 View
  5. Senthilkumaran S, Benita F, Balamurugan N, Thirumalaikolundusubramanian P. Social media for health care education - Can it make a difference?. The American Journal of Emergency Medicine 2018;36(1):150 View
  6. Emmert M, Meszmer N, Schlesinger M. A cross-sectional study assessing the association between online ratings and clinical quality of care measures for US hospitals: results from an observational study. BMC Health Services Research 2018;18(1) View
  7. Martin S, Grüb B. Intensive WOM-behavior in the healthcare sector – the case of an Austrian hospital’s Facebook site. International Review on Public and Nonprofit Marketing 2020;17(3):331 View
  8. Murphy G, Awad M, Osterberg E, Gaither T, Chumnarnsongkhroh T, Washington S, Breyer B. Web-Based Physician Ratings for California Physicians on Probation. Journal of Medical Internet Research 2017;19(8):e254 View
  9. De Las Heras-Pedrosa C, Rando-Cueto D, Jambrino-Maldonado C, Paniagua-Rojano F, Feng G. Analysis and study of hospital communication via social media from the patient perspective. Cogent Social Sciences 2020;6(1) View
  10. Brown J, Ryan C, Harris A. How Doctors View and Use Social Media: A National Survey. Journal of Medical Internet Research 2014;16(12):e267 View
  11. Yaraghi N, Wang W, Gao G, Agarwal R. How Online Quality Ratings Influence Patients’ Choice of Medical Providers: Controlled Experimental Survey Study. Journal of Medical Internet Research 2018;20(3):e99 View
  12. Emmert M, Halling F, Meier F. Evaluations of Dentists on a German Physician Rating Website: An Analysis of the Ratings. Journal of Medical Internet Research 2015;17(1):e15 View
  13. Whiting R, Hansen P, Sen A. A tool for measuring SMEs’ reputation, engagement and goodwill. Journal of Intellectual Capital 2017;18(1):170 View
  14. Taylor J, Pagliari C. Comprehensive scoping review of health research using social media data. BMJ Open 2018;8(12):e022931 View
  15. Gidwani R, Zulman D. Association Between Acute Medical Exacerbations and Consuming or Producing Web-Based Health Information: Analysis From Pew Survey Data. Journal of Medical Internet Research 2015;17(6):e145 View
  16. Emmert M, Adelhardt T, Sander U, Wambach V, Lindenthal J. A cross-sectional study assessing the association between online ratings and structural and quality of care measures: results from two German physician rating websites. BMC Health Services Research 2015;15(1) View
  17. Hawkins C, DeLaO A, Hung C. Social Media and the Patient Experience. Journal of the American College of Radiology 2016;13(12):1615 View
  18. Liu J, Goldberg H, Lentz E, Matelski J, Alam A, Bell C. Association Between Web-Based Physician Ratings and Physician Disciplinary Convictions: Retrospective Observational Study. Journal of Medical Internet Research 2020;22(5):e16708 View
  19. Grabner-Kräuter S, Waiguny M. Insights Into the Impact of Online Physician Reviews on Patients’ Decision Making: Randomized Experiment. Journal of Medical Internet Research 2015;17(4):e93 View
  20. Gaudet Hefele J, Li Y, Campbell L, Barooah A, Wang J. Nursing home Facebook reviews: who has them, and how do they relate to other measures of quality and experience?. BMJ Quality & Safety 2018;27(2):130 View
  21. Carbonell G, Brand M. Choosing a Physician on Social Media: Comments and Ratings of Users are More Important than the Qualification of a Physician. International Journal of Human–Computer Interaction 2018;34(2):117 View
  22. Kool R, Kleefstra S, Borghans I, Atsma F, van de Belt T. Influence of Intensified Supervision by Health Care Inspectorates on Online Patient Ratings of Hospitals: A Multilevel Study of More Than 43,000 Online Ratings. Journal of Medical Internet Research 2016;18(7):e198 View
  23. Allen C, Meizoso J, Ray J, Teisch L, Schulman C, Namias N, Proctor K. Does Isolated Hemoperitoneum Cause Peritonitis? A Review of 400 Trauma Laparotomies. The American Surgeon 2016;82(2):183 View
  24. van de Belt T, Engelen L, Verhoef L, van der Weide M, Schoonhoven L, Kool R. Using Patient Experiences on Dutch Social Media to Supervise Health Care Services: Exploratory Study. Journal of Medical Internet Research 2015;17(1):e7 View
  25. Patel S, Cain R, Neailey K, Hooberman L. Public Awareness, Usage, and Predictors for the Use of Doctor Rating Websites: Cross-Sectional Study in England. Journal of Medical Internet Research 2018;20(7):e243 View
  26. Moreno M, Standiford M, Cody P. Social Media and Adolescent Health. Current Pediatrics Reports 2018;6(2):132 View
  27. Tyrrell Burrus M, Werner B, Starman J, Kurkis G, Pierre J, Diduch D, Hart J. Patient Perceptions and Current Trends in Internet Use by Orthopedic Outpatients. HSS Journal ® 2017;13(3):271 View
  28. Glover M, Khalilzadeh O, Choy G, Prabhakar A, Pandharipande P, Gazelle G. Hospital Evaluations by Social Media: A Comparative Analysis of Facebook Ratings among Performance Outliers. Journal of General Internal Medicine 2015;30(10):1440 View
  29. Iftikhar R, Abaalkhail B. Health-Seeking Influence Reflected by Online Health-Related Messages Received on Social Media: Cross-Sectional Survey. Journal of Medical Internet Research 2017;19(11):e382 View
  30. Hawkins J, Brownstein J, Tuli G, Runels T, Broecker K, Nsoesie E, McIver D, Rozenblum R, Wright A, Bourgeois F, Greaves F. Measuring patient-perceived quality of care in US hospitals using Twitter. BMJ Quality & Safety 2016;25(6):404 View
  31. Patel S, Cain R, Neailey K, Hooberman L. Exploring Patients’ Views Toward Giving Web-Based Feedback and Ratings to General Practitioners in England: A Qualitative Descriptive Study. Journal of Medical Internet Research 2016;18(8):e217 View
  32. Zwijnenberg N, Hendriks M, Bloemendal E, Damman O, de Jong J, Delnoij D, Rademakers J. Patients’ Need for Tailored Comparative Health Care Information: A Qualitative Study on Choosing a Hospital. Journal of Medical Internet Research 2016;18(11):e297 View
  33. Sewalk K, Tuli G, Hswen Y, Brownstein J, Hawkins J. Using Twitter to Examine Web-Based Patient Experience Sentiments in the United States: Longitudinal Study. Journal of Medical Internet Research 2018;20(10):e10043 View
  34. Hao H. The Development of Online Doctor Reviews in China: An Analysis of the Largest Online Doctor Review Website in China. Journal of Medical Internet Research 2015;17(6):e134 View
  35. McDonald T, Shaw D. Benchmarking life quality support interventions in long‐term care using the Long‐Term Care Quality of Life scale. Nursing & Health Sciences 2019;21(2):239 View
  36. Horwood C, Latimer T, Powers C, Moffatt-Bruce S, Rushing G, Eiferman D. Improving the mortality index by capturing patient acuity through interprofessional real-time documentation improvement in a single hospital system. Surgery 2018;164(4):687 View
  37. Tursunbayeva A, Franco M, Pagliari C. Use of social media for e-Government in the public health sector: A systematic review of published studies. Government Information Quarterly 2017;34(2):270 View
  38. Rani P, Mishra A, Pardasani K. A novel WASPAS approach for multi-criteria physician selection problem with intuitionistic fuzzy type-2 sets. Soft Computing 2020;24(3):2355 View
  39. McLennan S, Strech D, Meyer A, Kahrass H. Public Awareness and Use of German Physician Ratings Websites: Cross-Sectional Survey of Four North German Cities. Journal of Medical Internet Research 2017;19(11):e387 View
  40. Hong Y, Liang C, Radcliff T, Wigfall L, Street R. What Do Patients Say About Doctors Online? A Systematic Review of Studies on Patient Online Reviews. Journal of Medical Internet Research 2019;21(4):e12521 View
  41. Glover M, Choy G, Boland G, Saini S, Prabhakar A. Radiology and Social Media: Are Private Practice Radiology Groups More Social Than Academic Radiology Departments?. Journal of the American College of Radiology 2015;12(5):513 View
  42. Rothenfluh F, Schulz P. Physician Rating Websites: What Aspects Are Important to Identify a Good Doctor, and Are Patients Capable of Assessing Them? A Mixed-Methods Approach Including Physicians’ and Health Care Consumers’ Perspectives. Journal of Medical Internet Research 2017;19(5):e127 View
  43. Daskivich T, Houman J, Fuller G, Black J, Kim H, Spiegel B. Online physician ratings fail to predict actual performance on measures of quality, value, and peer review. Journal of the American Medical Informatics Association 2018;25(4):401 View
  44. Lee J, Gowen C, McFadden K. An empirical study of U.S. hospital quality: Readmission rates, organizational culture, patient satisfaction, and Facebook ratings. Quality Management Journal 2018;25(4):158 View
  45. Patel S, Cain R, Neailey K, Hooberman L. General Practitioners’ Concerns About Online Patient Feedback: Findings From a Descriptive Exploratory Qualitative Study in England. Journal of Medical Internet Research 2015;17(12):e276 View
  46. Maramba I, Davey A, Elliott M, Roberts M, Roland M, Brown F, Burt J, Boiko O, Campbell J. Web-Based Textual Analysis of Free-Text Patient Experience Comments From a Survey in Primary Care. JMIR Medical Informatics 2015;3(2):e20 View
  47. Wong C, Merchant R, Moreno M. Using social media to engage adolescents and young adults with their health. Healthcare 2014;2(4):220 View
  48. Speed E, Davison C, Gunnell C. The anonymity paradox in patient engagement: reputation, risk and web-based public feedback: Table 1. Medical Humanities 2016;42(2):135 View
  49. Huppertz J, Otto P. Predicting HCAHPS scores from hospitals’ social media pages: A sentiment analysis. Health Care Management Review 2018;43(4):359 View
  50. Sun R, Hu J, Chen X. Novel single-valued neutrosophic decision-making approaches based on prospect theory and their applications in physician selection. Soft Computing 2019;23(1):211 View
  51. McLennan S, Strech D, Kahrass H. Why are so few patients rating their physicians on German physician rating websites? A qualitative study. BMC Health Services Research 2018;18(1) View
  52. Ranney M, Peimer C. Commentary on “Physician-Rating Web Sites: Ethical Implications”. The Journal of Hand Surgery 2016;41(1):111 View
  53. Baker E, Siddiqui I, Vrochides D, Iannitti D, Martinie J, Rorabaugh L, Jeyarajah D, Swan R. Building the Nonuniversity, Tertiary Care Center Hepatobiliary and Pancreatic Surgery Practice: Structural and Financial Considerations. The American Surgeon 2016;82(12):1196 View
  54. Bidmon S, Elshiewy O, Terlutter R, Boztug Y. What Patients Value in Physicians: Analyzing Drivers of Patient Satisfaction Using Physician-Rating Website Data. Journal of Medical Internet Research 2020;22(2):e13830 View
  55. Zhang X, Wen D, Liang J, Lei J. How the public uses social media wechat to obtain health information in china: a survey study. BMC Medical Informatics and Decision Making 2017;17(S2) View
  56. Wiley M, Rivas R, Hristidis V. Provider attributes correlation analysis to their referral frequency and awards. BMC Health Services Research 2016;16(1) View
  57. Liu J, Matelski J, Bell C. Scope, Breadth, and Differences in Online Physician Ratings Related to Geography, Specialty, and Year: Observational Retrospective Study. Journal of Medical Internet Research 2018;20(3):e76 View
  58. Jessup D, Glover IV M, Daye D, Banzi L, Jones P, Choy G, Shepard J, Flores E. Implementation of Digital Awareness Strategies to Engage Patients and Providers in a Lung Cancer Screening Program: Retrospective Study. Journal of Medical Internet Research 2018;20(2):e52 View
  59. Ko D, Mai F, Shan Z, Zhang D. Operational efficiency and patient‐centered health care: A view from online physician reviews. Journal of Operations Management 2019;65(4):353 View
  60. Chandrasekar T, Monga M, Nguyen M, Low R. Internet-Based Patient Survey on Urolithiasis Treatment and Patient Satisfaction. Journal of Endourology 2015;29(6):725 View
  61. Zhang L, Jung E. WeChatting for Health: An Examination of the Relationship between Motivations and Active Engagement. Health Communication 2019;34(14):1764 View
  62. Powell J, Atherton H, Williams V, Mazanderani F, Dudhwala F, Woolgar S, Boylan A, Fleming J, Kirkpatrick S, Martin A, van Velthoven M, de Iongh A, Findlay D, Locock L, Ziebland S. Using online patient feedback to improve NHS services: the INQUIRE multimethod study. Health Services and Delivery Research 2019;7(38):1 View
  63. Boylan A, Turk A, van Velthoven M, Powell J. Online patient feedback as a measure of quality in primary care: a multimethod study using correlation and qualitative analysis. BMJ Open 2020;10(2):e031820 View
  64. Ryskina K, Andy A, Manges K, Foley K, Werner R, Merchant R. Association of Online Consumer Reviews of Skilled Nursing Facilities With Patient Rehospitalization Rates. JAMA Network Open 2020;3(5):e204682 View
  65. Kleefstra S, Zandbelt L, Borghans I, de Haes H, Kool R. Investigating the Potential Contribution of Patient Rating Sites to Hospital Supervision: Exploratory Results From an Interview Study in the Netherlands. Journal of Medical Internet Research 2016;18(7):e201 View
  66. Foster D. ‘Keep complaining til someone listens’: Exchanges of tacit healthcare knowledge in online illness communities. Social Science & Medicine 2016;166:25 View
  67. Alanzi T, Al-Habib D. The Use of Social Media by Healthcare Quality Personnel in Saudi Arabia. Journal of Environmental and Public Health 2020;2020:1 View
  68. Taaffe K, Fredendall L, Weiss R. Managing Service-Specific and Open-Posting Block Sizes when Allocating Operating Room Time. Quality Management Journal 2018;25(1):18 View
  69. Niu Z, Willoughby J, Zhou R. Associations of Health Literacy, Social Media Use, and Self-Efficacy With Health Information–Seeking Intentions Among Social Media Users in China: Cross-sectional Survey. Journal of Medical Internet Research 2021;23(2):e19134 View
  70. Schindler M, Domahidi E. The growing field of interdisciplinary research on user comments: A computational scoping review. New Media & Society 2021;23(8):2474 View
  71. Ponathil A, Khasawneh A, Byrne K, Chalil Madathil K. Factors affecting the choice of a dental care provider by older adults based on online consumer reviews. IISE Transactions on Healthcare Systems Engineering 2021;11(1):51 View
  72. Qian Y, Mao Y. Coping with cultural differences in healthcare: Chinese immigrant mothers’ health information sharing via WeChat. International Journal of Intercultural Relations 2021;84:315 View
  73. La Regina M, Mancini A, Falli F, Fineschi V, Ramacciati N, Frati P, Tartaglia R. Aggressions on Social Networks: What Are the Implications for Healthcare Providers? An Exploratory Research. Healthcare 2021;9(7):811 View
  74. Mao B, Li C. A good dentist or not: understanding the role of storytelling in online dentist reviews. Online Information Review 2022;46(2):356 View
  75. Venkataraman S, Fredendall L, Taaffe K, Huynh N, Ritchie G. An empirical examination of surgeon experience, surgeon rating, and costs in perioperative services. Journal of Operations Management 2018;61(1):68 View
  76. Pando A, Delprete C, Su J, Edobor-Osula F. Analysis of physician characteristics and factors influencing the online recommendation of pediatric orthopaedic surgeons: a cross-sectional study. Current Orthopaedic Practice 2022;33(6):600 View
  77. Byrne M, O’Malley L, Glenny A, Pretty I, Tickle M, Consoli S. Assessing the reliability of automatic sentiment analysis tools on rating the sentiment of reviews of NHS dental practices in England. PLOS ONE 2021;16(12):e0259797 View
  78. A. Rahim A, Ibrahim M, Musa K, Chua S, Yaacob N. Assessing Patient-Perceived Hospital Service Quality and Sentiment in Malaysian Public Hospitals Using Machine Learning and Facebook Reviews. International Journal of Environmental Research and Public Health 2021;18(18):9912 View
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  80. Agarwal N, Rahman A, Jacobs R, Taylor T, Muthiah N, Alan N, Ozpinar A, Fields D, Hamilton D. Patient perception of scoliosis correction surgery on Instagram. Neurosurgical Focus 2021;51(5):E6 View
  81. Placona A, Rathert C. Are Online Patient Reviews Associated With Health Care Outcomes? A Systematic Review of the Literature. Medical Care Research and Review 2022;79(1):3 View
  82. Rahim A, Ibrahim M, Chua S, Musa K. Hospital Facebook Reviews Analysis Using a Machine Learning Sentiment Analyzer and Quality Classifier. Healthcare 2021;9(12):1679 View
  83. Bjertnæs Ø, Iversen H, Norman R, Valderas J. Web-Based Public Ratings of General Practitioners in Norway: Validation Study. JMIR Formative Research 2023;7:e38932 View
  84. Kim C, Jo A, Kim Y. Reviews Analysis of Korean Clinics Using LDA Topic Modeling. Journal of Korean Medicine 2022;43(1):73 View
  85. Mao Y, Li Y, McGarry B, Wang J, Temkin‐Greener H. Are online reviews of assisted living communities associated with patient‐centered outcomes?. Journal of the American Geriatrics Society 2023;71(5):1505 View
  86. Raman S, Patel T, Taylor G, Kling S, Kuo L. Professional Internet Presence Amongst Endocrine Surgeons in the United States. Journal of Surgical Research 2022;269:171 View
  87. Yin Q, Fan H, Wang Y, Guo C, Cui X. Exploring the Peer Effect of Physicians’ and Patients’ Participation Behavior: Evidence from Online Health Communities. International Journal of Environmental Research and Public Health 2022;19(5):2780 View
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  89. Ramasubramanian H, Joshi S, Krishnan R. Wisdom of the Experts Versus Opinions of the Crowd in Hospital Quality Ratings: Analysis of Hospital Compare Star Ratings and Google Star Ratings. Journal of Medical Internet Research 2022;24(7):e34030 View
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Books/Policy Documents

  1. Bäumer F, Grote N, Kersting J, Geierhos M. Information and Software Technologies. View
  2. Aboelmaged M, Thomas S, Elsheikh S. Handbook of Research on Healthcare Administration and Management. View
  3. Geierhos M, Bäumer F, Schulze S, Klotz C. Modeling and Using Context. View
  4. Hind J. Liver Disease in Adolescence. View