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This paper is in the following e-collection/theme issue:

Web-based and Mobile Health Interventions (5883) Peer-to-Peer Support and Online Communities (1005) Focus Groups and Qualitative Research for Human Factors Research (1569) Information Seeking, Information Needs (654) Participatory Design and Participatory Research (536) Registered Report (1548)

Published on in Vol 28 (2026)

This is a member publication of Lancaster University (Jisc)

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/85411, first published .
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Design Guidelines for Online Health Forums: User-Centered Design Approach

Design Guidelines for Online Health Forums: User-Centered Design Approach

Authors of this article:

Paul Marshall1 ;   Neil Caton1 Author Orcid Image ;   Anna Lindroos Cermakova1 Author Orcid Image ;   Bohdana Dock2 Author Orcid Image ;   Zoe Glossop1 Author Orcid Image ;   Steven Jones1 Author Orcid Image ;   Jade Haines3 Author Orcid Image ;   Christopher Lodge1 ;   Karen Machin4 ;   Jo Rycroft-Malone5 ;   Rachel Meacock6 ;   Dorian Peters7, 8 Author Orcid Image ;   Paul Rayson9 Author Orcid Image ;   Heather Robinson1 ;   Louisa Salhi6, 10 Author Orcid Image ;   Jay Staff4 ;   Fiona Lobban1 Author Orcid Image
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Paul Marshall   1 , PhD ;   Neil Caton   1 , BA ;   Anna Lindroos Cermakova   1 , PhD ;   Bohdana Dock   2 ;   Zoe Glossop   1 , BSc ;   Steven Jones   1 , PhD ;   Jade Haines   3 , BSc ;   Christopher Lodge   1 , MSc ;   Karen Machin   4 , PhD ;   Jo Rycroft-Malone   5 , PhD ;   Rachel Meacock   6 , PhD ;   Dorian Peters   7, 8 , PhD ;   Paul Rayson   9 , PhD ;   Heather Robinson   1 , PhD ;   Louisa Salhi   6, 10 , PhD ;   Jay Staff   4 ;   Fiona Lobban   1 , PhD

1 Spectrum Centre for Mental Health Research, Division of Health Research, Lancaster University, Lancaster, United Kingdom

2 Mental Health Innovations, London, United Kingdom

3 IT Corporate Services, Berkshire Healthcare NHS Foundation Trust, Berkshire, United Kingdom

4 Independent Researcher, Lancaster, United Kingdom

5 Faculty of Health and Medicine, Lancaster University, Lancaster, United Kingdom

6 Division of Population Health, Health Services Research and Primary Care, University of Manchester, Manchester, United Kingdom

7 Dyson School of Design Engineering, Imperial College London, London, United Kingdom

8 Leverhulme Centre for the Future of Intelligence, Institute for Technology and Humanity, University of Cambridge, Cambridge, United Kingdom

9 School of Computing and Communications, Lancaster University, Lancaster, United Kingdom

10 Kooth Digital Health, London, United Kingdom

Corresponding Author:

  • Paul Marshall, PhD
  • Spectrum Centre for Mental Health Research, Division of Health Research
  • Lancaster University
  • Health Innovation One, Bailrigg
  • Lancaster
  • United Kingdom
  • Phone: 44 01524 65201
  • Email: paulgmarshall@protonmail.com